Retail Store Manager

About the Company

Hi, I am hiring for multiple Senior manager Store Operation positions for our stores based out of Rajahmundry, Andhra Pradesh.

About the Role

We are looking for a candidate who has an overall experience of 10-12 years with 5-6 years in FMCG and 5-6 years in Retail.

Responsibilities

• Please Note that FMCG experience in companies like Dabur, Nestle, HUL or Cadbury is mandatory.
• A masters from any of these IIMs is desirable: IIM Mumbai, Nagpur, Visakhapatnam, Amritsar, Bodh Gaya, Sambalpur, Jammu, Sirmaur, Raipur, Ranchi, Rohtak, Shillong, Trichy, Kashipur, Udaipur, with the latest being IIM Guwahati.
• Spearhead B2B store/fulfilment centre & last mile hub operations out of 1 single premises pertaining to 1 location for Flipkart Wholesale – Specialized stores cum warehouses occupying a space of ~55K square feet.
• Define track and improve on key metrics like SLA adherence/breach, cost, MIS shipments etc. for a given asset.
• Build a culture of ownership and empowerment in Store cum warehouse cum last mile hub.
• Accountable for Inventory and related asset management for the asset.
• Responsible for Operationalization of New fulfilment centre processes in the asset.
• Drive continuous improvement initiatives in the store cum FC in close coordination with the central operations & design teams.
• Work closely with Logistics and Retail teams in reviewing and optimization of distribution network in the region.
• Work closely with central teams for design of org structure with respect to the regional fulfilment centre.
• Drive on-the-ground implementation of any new technology/System/Processes for the warehouses in his region.
• Cost effective fulfilment/Warehousing in the region.
• PNL accountability of Warehouse in the region.
• Develop, mentor and motivate the team in the region to achieve higher goals.

Qualifications

To succeed in this role, you should have the following:

Required Skills

• Proactive engagement to solve customer issues before they escalate.
• A keen ability to gather and act on customer feedback to drive customer experience improvements.
• The agility to adapt strategies in real-time to meet evolving customer needs.
• Continuously strive to improve accuracy of delivery, speed & efficiency of operations & visibility of touchpoints.

Preferred Skills

Success in this role is measured not only by individual performance but also by the ability to contribute to a culture of Customer Obsession that aligns with our strategic goals as a leading e-Commerce organization.

Pay range and compensation package

If you feel you are a right fit for the role then please fill up these details.

Equal Opportunity Statement

We are committed to diversity and inclusivity.