Retail Operations Manager | Airport Stores

About Indic Inspirations

Indic Inspirations (

Job Summary:

We are seeking a highly motivated, experienced, and operationally talented Retail Operations Manager to lead our retail operations within a bustling airport terminal. This critical role is responsible for overseeing all aspects of the store's performance, with a strong emphasis on driving sales, ensuring strict operational compliance, and cultivating a high-performing team capable of delivering outstanding service to a diverse, time-sensitive customer base. The ideal candidate will thrive in a fast-paced, high-security environment and possess exceptional leadership and problem-solving skills.

Key Responsibilities:

·      Manage Retail Frontend Teams at multiple Retail Stores to provide excellent customer service, explain and sell products and achieve sales targets

·      Manage relationships with Airport Authorities & Retail Concessionaires to Manage the stores

·      Manage Operations and P&L of multiple Retail Stores - at Pune, PNQ Airport, BLR Airport

·      Analyze daily and weekly sales data to Manage and achieve sales targets

·      Train Retail Teams on a regular basis - on products, product stories, ethics, discipline, getting customer reviews and Corporate leads

·      Manage the team with empathy, training and support and motivate them to achieve and surpass targets and build a service oriented brand

·      Collaborate closely with marketing and merchandising teams to implement effective promotions and ensure product placements resonate strongly with travelers.

·      Ensure that all team members embody the brand values and deliver consistent, professional messaging to a global customer base

Qualifications:

·      Bachelor's degree in Business, Retail Management, or a related field.

·      3-5 years of progressive experience in a retail management role, with significant experience in a high-volume, fast-paced environment.

·      Airport retail experience is highly preferred.

·      Demonstrated success in leading, motivating, and developing sales teams to consistently achieve and surpass targets in a demanding operational setting is essential.

·      Strong analytical skills, enabling the interpretation of sales and operational data to drive performance.

·      Excellent leadership, communication, and interpersonal skills, capable of inspiring diverse teams and interacting effectively with various stakeholders.

·      Proficiency with POS systems, inventory management software, and sales analytics tools is expected.

Compensations:

A competitive salary ranging from INR 30,000 to INR 50,000 per month, along with significant performance-based incentives.