Resource Manager

Job Description

Job Title: Resource Manager – India Location: India (WFO) About the Role: We are seeking a detail-oriented and proactive Resource Manager based in India to manage resource planning and allocation across our North America and India teams. This role is critical in ensuring seamless collaboration between geographically distributed teams, maintaining resource availability, and supporting engagement delivery timelines. You will work closely with engagement managers, team leads, and business stakeholders across both regions to align staffing needs with engagement requirements while maintaining effective communication and coordination across time zones. Key Responsibilities: Collaborate with engagement and delivery managers in both the US and India to understand engagement resource needs and timelines. Oversee the end-to-end resource management process including forecasting, planning, allocation, and tracking for global engagements. Maintain real-time visibility into the availability, capacity, and skillsets of resources across both regions. Act as the primary point of contact for resource planning discussions between India-based teams and US-based leadership. Support the onboarding and offboarding of resources across engagements, ensuring compliance with internal processes. Regularly update and maintain resource management tools, ensuring accurate data for reporting and decision-making. Identify resource gaps or underutilization and propose solutions to optimize workforce productivity. Facilitate cross-team coordination and foster collaboration between the North America and India teams, taking into account time zone differences. Track performance feedback related to resource deployment and provide input to leadership as needed. Qualifications: Bachelor’s degree in Business Administration, Human Resources, Information Technology, or a related field. 3+ years of experience in resource management, preferably in a global IT or services environment. Proven experience working across US and India time zones, with a strong ability to manage communication and expectations across regions. Excellent organizational, analytical, and problem-solving skills. Strong interpersonal and communication skills, with fluency in English. Experience using resource management and engagement tracking tools such as MS Excel, Smartsheet, MS Project, Jira, or similar platforms. Preferred Qualifications: Prior experience in a matrixed or global organization supporting distributed teams. Experience with IT services delivery models and engagement lifecycle staffing. Knowledge of HR systems and workforce planning tools. Working Hours: This role requires flexibility to work partially overlapping with EST business hours (e.g., 2 PM – 11 PM IST or similar), while also engaging effectively with India-based teams during local business hours.