Reservations Specialist

As a Reservations Specialist at Corporate Stays, your role is crucial in ensuring excellent guest satisfaction by collaborating with various teams within the organization and effectively communicating with providers. Your expertise in customer engagement channels and experience in the industry will contribute to maintaining a positive brand image and enhancing customer relationships. **Responsibilities:** - **Tracking Customer Experiences:** - Respond to customer queries promptly via phone, live chat, and ticket systems using Aircall, RMS, and Hubspot apps. - Identify trends to enhance the overall guest experience and address any issues effectively. - **Booking Cycle Management:** - Guide guests through the booking cycle, providing support via phone, chat, and email. - Understand customer needs and recommend suitable products and vacation options. - **Proactive Customer Engagement:** - Anticipate customer needs and maintain positive guest experiences. - Provide solutions to potential issues to ensure guest satisfaction. - **Upsell Services For Enhanced Guest Experience:** - Identify opportunities to enhance guest experience by suggesting additional services or amenities. - Share local information to enrich guests" stay and continuously assess their needs. - **KPI Achievements:** - Meet and exceed Key Performance Indicators (KPIs) with feedback from team leads for continuous improvement. - **Collaboration and Communication:** - Work closely with team leaders and stakeholders to align with organizational goals. - Share insights to improve reservation processes and escalate customer issues efficiently using CRM and HubSpot. **Requirements:** - Experience in hospitality or corporate housing industry. - Proficiency in online customer engagement platforms, GSuite, Hubspot, social media platforms, and Basecamp. - Exceptional interpersonal skills with a client-centered approach. - Strong organizational and time management abilities. - Excellent communication, collaboration, and problem-solving skills. - C1 English level proficiency.,