Reservations Specialist

Role Overview: As a Reservations Specialist at Echor Hotels & Resorts, you will be responsible for managing reservations, effectively communicating with customers, delivering exceptional customer service, supporting sales initiatives, and conducting training sessions for the staff. Key Responsibilities: - Manage reservations efficiently to ensure a seamless booking process - Communicate with customers to address inquiries, provide information, and assist with booking requirements - Deliver exceptional customer service to enhance guest satisfaction and loyalty - Support sales efforts by promoting special offers, packages, and upgrades to customers - Conduct training sessions for the staff to enhance their skills and knowledge in reservations management and customer service Qualifications Required: - Possess strong reservations and customer service skills - Excellent communication skills to effectively interact with customers and team members - Previous experience in sales and training would be beneficial - Attention to detail and strong organizational skills to manage reservations effectively - Ability to multitask and prioritize tasks efficiently in a fast-paced environment - Proficiency in reservation systems and Microsoft Office suite - Previous experience in the hospitality industry would be advantageous - High school diploma or equivalent required, Bachelor's degree preferred,