2.0 - 6.0 years

0 Lacs

maharashtra

On-site

As a Reservations Specialist at Corporate Stays, your role is crucial in ensuring excellent guest satisfaction by collaborating with various teams within the organization and effectively communicating with providers. Your expertise in customer engagement channels and experience in the industry will contribute to maintaining a positive brand image and enhancing customer relationships. **Responsibilities:** - **Tracking Customer Experiences:** - Respond to customer queries promptly via phone, live chat, and ticket systems using Aircall, RMS, and Hubspot apps. - Identify trends to enhance the overall guest experience and address any issues effectively. - **Booking Cycle Management:** - Guide gu...

Posted 1 month ago

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Executive Concierge Corporate Stays

2.0 - 6.0 years

0 Lacs

maharashtra

On-site

Role Overview: As an Executive Concierge at Corporate Stays, your primary mission is to provide specialized customer service to guests, suite owners, and the Sales Team. Your dedication to customer satisfaction and expertise in hospitality will be instrumental in enhancing the overall guest experience and promoting the company's services. Key Responsibilities: - Provide exceptional customer service by promptly responding to guest requests professionally. - Address guest inquiries and concerns through various communication channels such as phone, live chat, and ticket systems utilizing apps like Aircall, RMS, and Hubspot. - Effectively resolve any issues or concerns raised by guests. - Proact...

Posted 1 month ago

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