Job
Description
We are looking for a Renewal Account Manager to join our Intellectual Property Sales team for Noida. This is an amazing opportunity to champion our line of IP products and services and work with our customers across the innovation ecosystem. The Renewal Account Manager plays a critical role in maintaining successful client relationships, managing renewals, driving incremental revenue and providing invaluable cross-functional perspective on product and process improvements to the client experience About You – experience, education, skills, and accomplishments Minimum of a bachelor’s degree Minimum of 4 years Sales experience in a business-to-business sales environment Business intelligence or SAAS sales experience in the IP industry. Capacity to learn and effectively utilize SalesForce.com and other programs relevant to the role. Proven track record of Renewal account management capability: Ability to work independently and collaboratively, making decisions based on data and good judgment and drawing on resources to support decision making when appropriate. Strong multi-tasking, organizational and prioritization skills, with ability to maintain professional demeanour under pressure. Excellent presentation, communication, negotiation and time management skills. Creative problem solver and decision maker, with enthusiasm and focus to reach positive outcomes. It would be great if you are . . . Understanding of consultative selling and strategic account management. Previous experience in Information Technology and Services, Legal Services, Information Services, or experience in the Intellectual Property or life sciences industry Flexible and adaptable with a strong desire to learn and develop. Able to analyse, compare, evaluate, reconcile and draw meaningful conclusions and action plans from data. What will you be doing in this role? Nurture account retention and portfolios by proactively engaging with clients to gain insight, communicate new and improved product functionality, identify opportunities, and foster add-ons and upselling. Maintain client base and corresponding retention volume by undertaking usage analysis, research, negotiation, and other activities that increase and solidify customer loyalty to Clarivate products through emails, phone calls, and other client communication venues. Diligently manage of opportunities in CRM (Salesforce) ensuring all information is up to date at all times. Collaborate with Account Managers and Product Specialists to support overall sales strategy and account support. Provides weekly reporting to Account Managers, Product Specialists and Regional Sales/RAM leaders and escalates any issues that would impact renewal or new business. About the Team In the IP division, accelerating innovation is at the core of what we do. With our contextual intelligence: expertise, data and technology; we support all kinds of customers in their decision making, R&D solutions and IP protection. This role will be part of a team that supports customers across India, South-East Asia and ANZ, reporting to the Head, IP Sales-South Asia. Hours of Work This is a full-time permanent position with normal working hour. This is a hybrid role working 3 days a week in our Noida office location At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.
