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Renewals Account Manager

Renewals Account Manager

Name: Jobpe
Address: T-Hub, Plot No 1/C, Sy No 83/1, Raidurgam panmaktha, Knowledge City Rd, Hyderabad, Telangana, 500081, IN
Telephone: +91-83339-09630
Price range: Free

Flexera

2 - 6 years

0 Lacs

bangalore karnataka

Posted:1 week ago| Platform: Shine logo

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Skills Required

operations order processing renewals salesforce crm written communication verbal communication

Work Mode

On-site

Job Type

Full Time

Job Description

As a Renewal Operations Analyst at Flexera, your role involves managing the renewal process from quote to obtaining the purchase order. Your responsibilities include: - Engaging with customers through phone, email, or other media regarding their upcoming renewals. - Professionally addressing customer objections to secure on-time renewals. - Responding to customer emails and requests within one business day. - Logging all customer interactions in Salesforce.com. - Handling approximately 150 renewals per quarter once fully trained. - Demonstrating a high-level understanding of Flexera products and effectively communicating support plans. - Adhering to and meeting all service level expectations. - May be required to work EMEA or North America hours. To qualify for this role, you should have: - 2+ years of experience in Operations, Order Processing, or Renewals. - Excellent written and verbal communication skills. - Proficiency in English language. - Prior experience using Salesforce or another CRM solution. - A Bachelor's degree from an accredited college or university or relevant experience. Flexera is dedicated to building a diverse, equitable, and inclusive workforce. We believe in fostering a welcoming environment for all through intentional efforts and policies championed by our DEI (Diversity, Equity, and Inclusion) council. If you require any accommodations, please feel free to contact us at careers@flexera.com.,

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Flexera

Software Development

Itasca Illinois

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Renewals Account Manager