Relationship Manager-Commercial Vehicle

Job Requirements

Job Requirements

Relationship Manager-Commercial Vehicle

Roles & Responsibilities

• Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clients
• Establish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offerings
• Empanelment of new Dealers, DSA and DST in the market
• Generate new sales leads for Dealership business customers through referrals from existing clients & promotional activities
• Cross Sell
• Conduct policy training for internal team members
• Proactively resolve customer queries
• Aggregate knowledge of competitor products , best practices in the market
• Responsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring initial MOBs.
• Team recruitment & training them about various products/processes
• Geographical scoping of potential markets.
• Managing relationship with DSA, DDSA and DSE.
• Aggregate knowledge of competitor products , best practices in the market and share the same to product team on timely basis.
  

Secondary Responsibilities

• Evaluate the growth strategy based on competitor analysis and feedback from different channels/customers
• Recommend process changes in order to improve service efficiency and quality across the branch network
• Demonstrated ability in sales planning and conceptualize promotions and marketing initiatives
  

Managerial & Leadership Responsibilities

• Hiring - Attract and retain best-in-class talent for key roles in their reporting structure
• Performance Management - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvements
• Enable teams to drive growth targets by providing necessary support
• Training
  

Key Success Metrics