Relationship Manager-Commercial Vehicle

Job Description

Job Requirements Role/Job Title: Relationship Manager-Commercial Vehicle Function/ Department: Rural Banking Job Purpose The role entails providing financial solutions to meet the requirements of the Automobile (Commercial Vehicle/ New Car/ Used Car) customers and ensure value added customer service. The role will closely collaborate with the product, operations and underwriting teams to drive effective customer acquisition, servicing and deepening. The role bearer would be responsible for providing customers with the best in-class experience to become their banking partner of choice. The role bearer is responsible for acquisition of Automobile (Commercial Vehicle/ Used Car/ New Car) business clients and manage the relationship for a designated branch contributing to the larger branch banking channel objectives. Roles & Responsibilities Responsible for acquiring new customers for Dealership business with a detail understanding of Credit assessment, providing end to end solutions to clientsEstablish close connect with the existing customers through mailers and phone calls, share insights on the fluctuations in interest rates and various product offeringsEmpanelment of new Dealers, DSA and DST in the marketGenerate new sales leads for Dealership business customers through referrals from existing clients & promotional activitiesCross SellConduct policy training for internal team membersProactively resolve customer queriesAggregate knowledge of competitor products , best practices in the marketResponsible for tracking channels and team for quality sourcing and healthy portfolio. monitoring initial MOBs.Team recruitment & training them about various products/processesGeographical scoping of potential markets.Managing relationship with DSA, DDSA and DSE.Aggregate knowledge of competitor products , best practices in the market and share the same to product team on timely basis.Evaluate the growth strategy based on competitor analysis and feedback from different channels/customersRecommend process changes in order to improve service efficiency and quality across the branch network Demonstrated ability in sales planning and conceptualize promotions and marketing initiativesHiring - Attract and retain best-in-class talent for key roles in their reporting structurePerformance Management - Monitor key parameters on employee productivity, hiring quality and attrition rates and make necessary improvementsEnable teams to drive growth targets by providing necessary support Training Education Qualification Graduation – Any Graduation Experience :2-7 Years of relevant experience