Relationship Manager-Client Servicing- Field Sales- Ludhiana

About Us:

We are one of Indias largest and oldest B2B e-commerce platforms that connect buyers and suppliers to create a customer-driven global value chain for MSMEs. Our company boasts a substantial presence across India with a thriving community of over 10 million registered users spanning across 90,000+ product categories. We have firmly established ourselves as a prominent player in the market, and our dedicated team, comprising of 1600+ skilled professionals, is the driving force behind our success.

Job Title: Deptuy Manager Client Retention & Renewals (Key Accounts Manager)

Job Summary: We are seeking a proactive and customer-focused Sales Executive to manage and retain our existing client base. The ideal candidate will be responsible for driving renewals, ensuring customer satisfaction, and identifying opportunities to upsell and cross-sell our products and services. This role is crucial in maintaining long-term client relationships and minimizing churn.

Key Responsibilities:

• Manage and nurture relationships with existing clients to ensure high retention rates.

• Drive contract renewals by proactively engaging with customers before expiration.

• Address client concerns and provide solutions to enhance customer satisfaction.

• Identify upsell and cross-sell opportunities to expand client engagement with our offerings.

• Collaborate with internal teams, including customer support and product teams, to resolve client issues and improve service offerings.

• Monitor client usage and engagement to detect potential churn risks and take preventive actions.

• Maintain accurate records of customer interactions, renewal pipelines, and sales activities in the CRM system.

• Provide regular reports on client feedback, retention rates, and revenue generated from renewal

shaheen.khan@tradeindia.com or 7061049272