Role Summary: The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level. This is a field role focused on account servicing, customer retention, clinic engagement, and supporting BDMs in execution of outreach and expansion activities. Key Responsibilities - Ensure high levels of customer satisfaction and support retention efforts. - Maintain daily account discipline with scheduled visits and check-ins. - Conduct regular doctor and clinic visits to build rapport and resolve minor issues. - Follow up on usage patterns, support tickets, and customer queries. - Provide on-ground support during patient monitoring or deployment scenarios. - Take structured feedback from customers and communicate it upstream. - Assist BDMs in engagement activities such as CMEs, training programs, and campaigns. Core Traits & Qualities - Process-oriented and able to replicate proven field models - Reliable, punctual, and disciplined in follow-ups - Willingness to travel extensively within the cluster - Friendly, approachable, and proactive in dealing with healthcare professionals - Team-oriented and open to feedback Eligibility & Qualifications - 1 - 2 years of experience in field operations, medical sales, diagnostics, or customer-facing roles - Bachelor's degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred) - Freshers with strong interpersonal skills and coachable attitude may be considered - Proficient in local language and basic spoken English - Comfortable using smartphone apps, email, and basic reporting tools

Key Account Manager (KAM) Role Summary: The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level . This is a field role focused on account servicing, customer retention, clinic engagement, and supporting BDMs in execution of outreach and expansion activities. Key Responsibilities Ensure high levels of customer satisfaction and support retention efforts. Maintain daily account discipline with scheduled visits and check-ins. Conduct regular doctor and clinic visits to build rapport and resolve minor issues. Follow up on usage patterns, support tickets, and customer queries. Provide on-ground support during patient monitoring or deployment scenarios. Take structured feedback from customers and communicate it upstream. Assist BDMs in engagement activities such as CMEs, training programs, and campaigns. Core Traits & Qualities Process-oriented and able to replicate proven field models Reliable, punctual, and disciplined in follow-ups Willingness to travel extensively within the cluster Friendly, approachable, and proactive in dealing with healthcare professionals Team-oriented and open to feedback Eligibility & Qualifications 1–2 years of experience in field operations, medical sales, diagnostics, or customer facing roles Bachelor's degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred) Freshers with strong interpersonal skills and coachable attitude may be considered Proficient in local language and basic spoken English Comfortable using smartphone apps, email, and basic reporting tools Compensation: Salary: 4 - 4.5 LPA