Role Summary: The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level. This is a field role focused on account servicing, customer retention, clinic engagement, and supporting BDMs in execution of outreach and expansion activities. Key Responsibilities - Ensure high levels of customer satisfaction and support retention efforts. - Maintain daily account discipline with scheduled visits and check-ins. - Conduct regular doctor and clinic visits to build rapport and resolve minor issues. - Follow up on usage patterns, support tickets, and customer queries. - Provide on-ground support during patient monitoring or deployment scenarios. - Take structured feedback from customers and communicate it upstream. - Assist BDMs in engagement activities such as CMEs, training programs, and campaigns. Core Traits & Qualities - Process-oriented and able to replicate proven field models - Reliable, punctual, and disciplined in follow-ups - Willingness to travel extensively within the cluster - Friendly, approachable, and proactive in dealing with healthcare professionals - Team-oriented and open to feedback Eligibility & Qualifications - 1 - 2 years of experience in field operations, medical sales, diagnostics, or customer-facing roles - Bachelor's degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred) - Freshers with strong interpersonal skills and coachable attitude may be considered - Proficient in local language and basic spoken English - Comfortable using smartphone apps, email, and basic reporting tools
Key Account Manager (KAM) Role Summary: The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level . This is a field role focused on account servicing, customer retention, clinic engagement, and supporting BDMs in execution of outreach and expansion activities. Key Responsibilities Ensure high levels of customer satisfaction and support retention efforts. Maintain daily account discipline with scheduled visits and check-ins. Conduct regular doctor and clinic visits to build rapport and resolve minor issues. Follow up on usage patterns, support tickets, and customer queries. Provide on-ground support during patient monitoring or deployment scenarios. Take structured feedback from customers and communicate it upstream. Assist BDMs in engagement activities such as CMEs, training programs, and campaigns. Core Traits & Qualities Process-oriented and able to replicate proven field models Reliable, punctual, and disciplined in follow-ups Willingness to travel extensively within the cluster Friendly, approachable, and proactive in dealing with healthcare professionals Team-oriented and open to feedback Eligibility & Qualifications 1–2 years of experience in field operations, medical sales, diagnostics, or customer facing roles Bachelor's degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred) Freshers with strong interpersonal skills and coachable attitude may be considered Proficient in local language and basic spoken English Comfortable using smartphone apps, email, and basic reporting tools Compensation: Salary: 4 - 4.5 LPA
Role Description: Once an enterprise account is signed, the BDM takes full ownership of launching the product, nurturing the relationship, expanding its revenue footprint, and ensuring sustained engagement. The BDM is accountable for driving account growth, improving customer retention, and maximizing lifetime value through strategic and operational initiatives. Key Responsibilities: Responsibility Description: - Account Growth & Nurturing Build deep relationships, understand usage patterns, and identify opportunities for expansion - Customer Retention & Satisfaction Actively manage customer experience, solve pain points, and upsell and cross sell - Churn Management Identify churn risks early and proactively address root causes - Maximize LTV (Lifetime Value) Ensure customers see ongoing clinical and commercial value from the platform - Cross-Selling & Upselling Introduce new modules, solutions, and upgrades based on contextual need - Engagement & Outreach Programs Plan doctor meets, training sessions, and stakeholder engagement initiatives - Team/People Management Coach clinic-level (Cust side) or KAM / Support executives to ensure operational excellence Traits & Attributes: Trait What to Look For: - Persuasive & Influential Can drive adoption, motivate usage, and push for upsells - Extroverted & Approachable Maintains visibility, builds easy rapport with clinicians and hospital staff - High Cognitive Aptitude Quick learner who can handle complex information and adjust to dynamic needs - Patience & Persistence Handles slow-moving accounts and ensures long-term nurturing - Self-Driven & Accountable Takes complete ownership of customer success metrics Experience: 6 - 8 years of experience in any of the following: - Healthcare business development - Hospital account management - Pharma (New therapy and innovative drugs). Part of the GTM teams - Specialized Diagnostics like stem cell banking, genomics, genetic screenings. - Should have handled hospital/clinic accounts, ideally with post-sale engagement and revenue responsibility. - Experience in managing multiple stakeholders (doctors, administrators, procurement teams, nursing staff) is essential. Education: - Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B Tech with healthcare exposure. - MBA in Healthcare, Marketing, or General Management is an advantage, but not mandatory. Other Requirements: - Strong command of English and local language (based on territory) - Willingness to travel frequently to hospital sites, clinics, and customer locations - Comfortable working in a cross-functional team environment with Sales, Product, and Customer Support - Proficiency in MS Office, CRM tools, and basic digital communication platforms Interested can drop their resumes to prasad.d@vigocare.com or can reach at 8019232805
Position Overview: · We are seeking a qualified healthcare professional to join our cardiac diagnostics team. The ideal candidate will: · Analyze Holter and ambulatory ECG recordings for arrhythmias · Monitor real-time patient telemetry rhythms for abnormalities · Identify and escalate urgent findings such as AFib, VT, AV block, or pauses · Prepare preliminary reports and rhythm logs for physician review · Ensure accuracy, compliance, and patient safety at all times 🩺 Key Responsibilities: · Continuous rhythm monitoring (Telemetry & Holter) · Validation of automated ECG outputs · Annotation of rhythm strips and preparation of preliminary reports · Immediate escalation of critical arrhythmias to the appropriate clinical team 🎓 Qualifications & Skills: · Diploma or Bachelor's degree in Cardiology or Allied Health Sciences · CRAT / CCT / BLS / ACLS certification preferred · Strong ECG interpretation and rhythm recognition skills · Proficiency with Holter and Telemetry monitoring systems · High attention to detail, accuracy, and critical decision-making · Strong communication skills and the ability to work effectively in a team Interested can share their resumes to prasad.d@vigocare.com or can reach at 8019232805
Company Description Vigocare, founded in 2017, is a leading healthcare technology company that revolutionizes patient care through continuous monitoring solutions. Our AI-powered platform connects patients and healthcare providers, enabling proactive interventions and improved outcomes. Our comprehensive suite of solutions includes ECG rhythm monitoring, ambulatory BP monitoring, cardiac telemetry, smart wards, and Hospital@Home. Vigocare empowers healthcare organizations to enhance patient safety, increase efficiency, and improve patient outcomes. About the Role: Vigocare is looking for a hands-on Accounts Manager to lead our accounting operations in India. The ideal candidate will have a solid grounding in Indian GAAP, be strong in receivables and cash flow management, and capable of driving timely invoicing, collections follow-up, and audit support. This role is critical to maintaining financial discipline in a growing, cross-functional setup. Key Responsibilities: 1. Monthly book closure - Ensure timely monthly book closure. - Possess hands-on experience in closing activities related to Accounts Payable (AP), Accounts Receivable (AR), Fixed Assets (FA), Payroll, and necessary closing journal vouchers (JVs).-Ensure the Trial Balance (TB) is frozen before preparation of the monthly MIS and avoid backed entries. - Manage a small team and drive accounts operation. 2. Invoicing & Receivables - Ensure timely and accurate raising of invoices as per agreed commercial terms. - Track that invoices are shared promptly with customers (directly or via sales team). - Follow up on receivables by coordinating with the respective sales/account managers. - Monitor ageing reports, escalate delays, and ensure adherence to credit periods. - Reconcile customer accounts and resolve discrepancies. 3. Cash Flow Management - Prepare and update weekly and monthly cash flow projections. - Provide advance alerts to management on shortfalls or surplus. - Liaise with internal teams on fund planning and payment scheduling. 4. Payables & Expense Management - Oversee vendor payments and ensure they are within due cycles. - Manage employee reimbursements and other outflows with proper documentation. 5. Team Management - Lead and supervise a team of 4 accountants. - Set goals, review deliverables, and ensure adherence to timelines and accuracy. 6. Compliance & Audit Support - Ensure TDS, GST, PF, ESI, and other statutory filings are done on time. - Coordinate and support statutory and internal audits with necessary documentation and reconciliations. - Maintain compliance with Indian accounting standards and internal controls. 7. Cross-functional Collaboration - Work closely with sales, operations, and leadership teams for seamless finance operations. - Provide input on pricing, customer terms, and collection follow-ups from a finance lens. Requirements: Bachelor’s/master’s in commerce plus CA Inter or MBA Finance preferred. 5–8 years of relevant accounting experience. Strong knowledge of Indian GAAP, receivable/payable workflows, financial controls and MS office. Excellent communication and follow-up skills. Experience in leading a small team and working in a fast-paced environment. Interested can share their resumes to prasad.d@vigocare.com or can reach at 8019232805
Note :Preferably from Hospital Background experience will be considered Role Description: Once an enterprise account is signed, the BDM takes full ownership of launching the product, nurturing the relationship, expanding its revenue footprint, and ensuring sustained engagement. The BDM is accountable for driving account growth, improving customer retention, and maximizing lifetime value through strategic and operational initiatives. Key Responsibilities: - Account Growth & Nurturing Build deep relationships, understand usage patterns, and identify opportunities for expansion - Customer Retention & Satisfaction Actively manage customer experience, solve pain points, and upsell and cross sell - Churn Management Identify churn risks early and proactively address root causes - Maximize LTV (Lifetime Value) Ensure customers see ongoing clinical and commercial value from the platform - Cross-Selling & Upselling Introduce new modules, solutions, and upgrades based on contextual need - Engagement & Outreach Programs Plan doctor meets, training sessions, and stakeholder engagement initiatives - Team/People Management Coach clinic-level (Cust side) or KAM / Support executives to ensure operational excellence Traits & Attributes: - Persuasive & Influential Can drive adoption, motivate usage, and push for upsells - Extroverted & Approachable Maintains visibility, builds easy rapport with clinicians and hospital staff - High Cognitive Aptitude Quick learner who can handle complex information and adjust to dynamic needs - Patience & Persistence Handles slow-moving accounts and ensures long-term nurturing - Self-Driven & Accountable Takes complete ownership of customer success metrics Experience: 6 - 8 years of experience in any of the following: - Healthcare business development - Hospital account management - Pharma (New therapy and innovative drugs). Part of the GTM teams - Specialized Diagnostics like stem cell banking, genomics, genetic screenings. - Should have handled hospital/clinic accounts, ideally with post-sale engagement and revenue responsibility. - Experience in managing multiple stakeholders (doctors, administrators, procurement teams, nursing staff) is essential. Education: - Bachelor's degree in Life Sciences, Pharmacy, Biomedical Engineering, Allied Health, or B Tech with healthcare exposure. - MBA in Healthcare, Marketing, or General Management is an advantage, but not mandatory. Other Requirements: - Strong command of English and local language (based on territory) - Willingness to travel frequently to hospital sites, clinics, and customer locations - Comfortable working in a cross-functional team environment with Sales, Product, and Customer Support - Proficiency in MS Office, CRM tools, and basic digital communication platforms Interested can drop their resumes to prasad.d@vigocare.com or can reach at 8019232805
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