Key Accounts Manager

Role Summary: The Key Account Manager (KAM) is responsible for day-to-day customer relationship management and operational coordination at the clinic/hospital level. This is a field role focused on account servicing, customer retention, clinic engagement, and supporting BDMs in execution of outreach and expansion activities. Key Responsibilities - Ensure high levels of customer satisfaction and support retention efforts. - Maintain daily account discipline with scheduled visits and check-ins. - Conduct regular doctor and clinic visits to build rapport and resolve minor issues. - Follow up on usage patterns, support tickets, and customer queries. - Provide on-ground support during patient monitoring or deployment scenarios. - Take structured feedback from customers and communicate it upstream. - Assist BDMs in engagement activities such as CMEs, training programs, and campaigns. Core Traits & Qualities - Process-oriented and able to replicate proven field models - Reliable, punctual, and disciplined in follow-ups - Willingness to travel extensively within the cluster - Friendly, approachable, and proactive in dealing with healthcare professionals - Team-oriented and open to feedback Eligibility & Qualifications - 1 - 2 years of experience in field operations, medical sales, diagnostics, or customer-facing roles - Bachelor's degree in any field (Life Sciences, Pharma, Nursing, Commerce preferred) - Freshers with strong interpersonal skills and coachable attitude may be considered - Proficient in local language and basic spoken English - Comfortable using smartphone apps, email, and basic reporting tools