Key Accounts Manager

Nuwizo

1 - 3 years

0 Lacs

bengaluru

Posted:17 hours ago| Platform:

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Skills Required

key client management key account management

Work Mode

Work from Office

Job Type

Full Time

Job Description

About Us

Nuwizo Digital

Key Responsibilities

SOP & Process Management

Maintain and strictly follow
internal SOPs
for client onboarding, execution, reporting, and escalation
Ensure all activities are
process-driven, documented, and repeatable
Continuously improve SOPs based on execution gaps and client feedback

Project Tracking & Timely Delivery

Own and maintain the
project tracker
for all assigned clients
Track deliverables across SEO, Ads, Social Media, Design, Content & Web teams
Ensure
on-time delivery
of all tasks, campaigns, creatives, and reports
Proactively identify risks, delays, or dependency issues and resolve them before escalation

Reporting & Feedback Loop

Send
weekly/monthly performance reports
to clients on time
Clearly explain results, insights, and next steps (not just numbers)
Collect structured
client feedback
after reporting and review calls
Convert feedback into
action items
for internal teams

Client Success & Retention

Act as a
Client Success Owner
, not just a coordinator
Ensure clients feel supported, heard, and confident in delivery
Drive
high retention, renewals, and long-term relationships
Handle concerns, complaints, and escalations professionally and calmly
Identify churn risks early and take corrective action

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