Account Management – Work Dynamics
What this job involves:
Managing workplace services
In this role, you're responsible for driving the strategic vision of workplace experience and influencing employee engagement across the client's portfolio. You will lead the workplace experience strategy aligned with the global employee experience roadmap and develop a program across India and the APAC region, with a focus on demonstrating the "art of the possible" and articulating how spaces are designed to enable optimal performance.The Workplace Experience Strategist Lead will be responsible for:
- Strategic Vision Development: Pitching innovative workplace concepts and communicating the strategic rationale behind space design to enable activation by supporting functions (Property Services, Reception, Technology, etc.)
- Matrix Program Management: Organizing and managing multiple complex workstreams across various service providers and internal teams
- Performance Oversight & Reporting: Monitoring and reporting on service delivery performance across multiple contracts and vendors without direct operational oversight
- C-Suite Presentation Excellence: Creating and delivering compelling visual presentations that tell the strategic story of workplace experience to senior leadership
Asset Value Optimization & Utilization
- Persona-Driven Design Strategy: Understanding customer personas, work patterns, and engagement needs to ensure optimal space utilization and prevent resource waste
- Data-Driven Decision Making: Utilizing analytics to prioritize asset investments and ensure spaces are configured for maximum success and Return on Experience (ROX)
- Utilization Analysis: Partnering with Workplace Design teams to translate world-class space design into highly utilized, value-generating assets
Stakeholder Engagement & Communication Strategy
- Program Development: Building comprehensive engagement programs that drive awareness and adoption of workplace initiatives
- Cross-Functional Collaboration: Working with regional teams to provide strategic guidance and support stakeholder development
- Communication Excellence: Leading communication strategies to amplify awareness about Workplace Experience and its purpose and benefits
Multi-Vendor Ecosystem
Build and maintain relationships across a complex vendor and stakeholder network including:
- Internal JLL service lines and regional teams
- External partners and service providers
- Client leadership across multiple organizational levels
- Establish governance frameworks and regular forums for 360-degree feedback
Workplace Experience Roadmap Management
- End-to-End Initiative Accountability: Take full ownership of workplace experience roadmap initiatives from conception through delivery to business as usual
- Strategic Project Planning: Partner with regional leadership to develop comprehensive project plans that deliver measurable outcomes and provide regular progress reporting
- Data-Driven Enhancement: Leverage analytics suite to identify service improvement opportunities and support client measurement of ROX
- Regional Team Leadership: Conduct strategic team meetings, prepare executive-level agendas and presentations, and drive actionable outcomes across regional stakeholders
- Business Intelligence: Document, analyze, and simplify complex information to solve critical workplace challenges and inform strategic decision-making
Sound like you? To apply you need to be:
Experience & Background
- Minimum 5+ years of relevant experience in workplace strategy, design consulting, or strategic communications
- Bachelor's degree or equivalent in Architecture, Design, Business, or related field
- Design Background Preferred: Experience in workplace design, architecture, or spatial strategy strongly preferred
- Multi-geography Experience: Proven ability to work across different cultures and geographic regions
Core Competencies
- Strategic Thinking: Ability to develop and communicate complex workplace strategies to C-suite audiences
- Matrix Management: Proven experience managing multiple workstreams and vendor relationships without direct authority
- Executive Presentation Skills: Excellence in creating visually compelling presentations and storytelling for senior leadership
- Data Analysis & Reporting: Proficiency in analyzing workplace utilization data and translating insights into strategic recommendations
- Design Sensibility: Understanding how design principles impact employee experience and space activation
Essential Skills
- Communication & Engagement: Exceptional ability to build programs, engage diverse teams, and provide strategic guidance
- Relationship Building: Proven track record of building and maintaining relationships across complex organizational structures
- Project Management: Strong organizational skills with ability to manage multiple priorities and deliverables
- Technology Proficiency: Advanced skills in Microsoft Office Suite, presentation software, and workplace analytics platforms
Personal Attributes
- Self-motivated with ability to work independently across time zones
- Flexible and adaptable to changing business needs
- Customer-centric mindset with focus on value creation
- Initiative-driven with strong sense of accountability
What we can do for you:
At JLL, we make sure that you become the best version of yourself by helping you realise your full potential in an entrepreneurial and inclusive work environment. We will empower your ambitions through our dedicated Total Rewards Program, competitive pay and benefits package.Apply today!
