Regional Director

Job Description:

• P&L ownership for the business unit.

• Drive acquisition of SMEs, mid-sized companies, and large enterprises, converting them into paid members on the IndiaMART platform.

• Develop and execute the Annual Operating Plan (AOP), covering customer growth, revenue targets, and cost optimization.

• Optimize cost of customer acquisition (COCA) to ensure efficient investment and sustainable growth.

• Design and implement robust customer engagement processes to drive platform usage and maximize client value.

• Foster a strong customer-centric culture within the team to boost renewal rates and upsell higher-value solutions.

• Gather and analyze customer requirements, collaborating with the product team to define feature enhancements and bundled offerings aligned with market needs.

• Build and lead a high-performing team focused on advising clients on digital promotion strategies and developing long-term partnerships.

• Devise competitive product and pricing strategies to increase customer acquisition and market penetration.

• Ensure seamless customer onboarding by coordinating cross functionally with key stakeholders across pre-sales (product, data, training) and post-sales (verification, production) functions.

• Define performance metrics, sales incentive programs, and promotional schemes to enhance the productivity and effectiveness of the client servicing team.

• Lead both business and support functions, ensuring alignment towards shared goals and consistent delivery of service excellence

Key Skills:

• Experience of handling a P&L

• Hands on experience of meeting CXO’s/ Owners/ Promoters and making product presentations, negotiating commercial aspects of the proposed solutions, closing sales, maintaining relationships and presenting progress reports

• Strong listening, questioning and networking skills

Experience and Education:

• MBA graduate from top tier college

• 10+ years of experience in Sales & Marketing of which at least last 3 years should be in enterprise sales in a leadership position