Radiology Manager

Bhatinda, Punjab

Owner

The Radiology Center Manager is responsible for the overall operations, administration, and profitability of the radiology center. This role ensures smooth day-to-day functioning, compliance with regulatory standards, optimal utilization of equipment, patient satisfaction, and coordination between doctors, technicians, and administrative staff.

• Oversee daily operations of radiology services (X-ray, USG, CT, MRI, Mammography, etc.)
• Ensure efficient patient flow, appointment scheduling, and minimal waiting time
• Monitor service quality, turnaround time (TAT), and report delivery
• Maintain SOPs for all radiology procedures

• Supervise radiologists, technicians, front-desk, billing, and support staff
• Prepare duty rosters and ensure optimal manpower utilization
• Conduct training, performance reviews, and disciplinary actions when required
• Foster a professional and patient-friendly work culture

• Ensure proper usage, maintenance, calibration, and AMC of radiology equipment
• Coordinate with vendors for servicing and breakdown resolution
• Plan equipment upgrades and capacity expansion

• Ensure compliance with regulatory requirements (PCPNDT, AERB, NABL, radiation safety norms, etc.)
• Maintain documentation, records, audits, and inspections
• Implement infection control and safety protocols

• Monitor revenue, expenses, and profitability of the center
• Oversee billing, collections, discounts, and insurance/TPA coordination
• Control operational costs and prevent revenue leakage
• Prepare monthly MIS and performance reports

• Build relationships with referring doctors, hospitals, and clinics
• Implement local marketing initiatives and referral programs
• Improve patient retention and brand reputation of the center

• Ensure high levels of patient satisfaction and grievance redressal
• Handle escalations related to service quality, billing, or reports
• Maintain confidentiality and ethical standards

• Bachelor’s degree in Healthcare Management, Hospital Administration, Business Administration, or relevant field
• MBA / MHA preferred
• 3–7 years of experience in managing a radiology/diagnostic center or hospital department
• Strong understanding of radiology operations and compliance norms

• Strong leadership and people management skills
• Operational and financial acumen
• Knowledge of radiology workflows and compliance regulations
• Excellent communication and interpersonal skills
• Problem-solving and decision-making ability
• Proficiency in HIS/RIS, billing software, and MS Excel

• Patient satisfaction scores
• Revenue growth and cost control
• Report turnaround time (TAT)
• Equipment uptime
• Compliance and audit results