Quality Team Leader

Job Title:

Location:

Shift:

Company Overview:

Advantmed LLC, headquartered in Santa Ana, California, is a leading healthcare information management company. We specialize in enhancing financial and clinical performance for healthcare organizations through innovative solutions in risk adjustment and quality improvement. Our goal is to drive better outcomes in the healthcare sector. Learn more about us at www.advantmed.com.

Job Summary:

The Quality Team Leader will be responsible for overseeing the Quality Analysts and ensuring the

delivery of high-quality standards across the organization. This role requires strong leadership skills, a

strategic mindset, and the ability to collaborate effectively with operations to enhance overall

performance and productivity.

Key Responsibilities:

• Team Leadership: Lead and develop a team of Quality Analysts, providing guidance, support,

and training to ensure they meet performance expectations.

• Prioritization and Decision Making: Assess and prioritize quality initiatives based on business

needs, ensuring optimal resource allocation and project alignment.

• Accountability: Hold the Quality Analysts accountable for their roles, ensuring adherence to

quality standards and processes.

• Audit Analysis: Analyze audit observations, identify trends, and collaborate with operations to

develop strategies for improving quality production.

• Training Needs Assessment: Conduct Training Needs Analysis to identify skill gaps and

implement training programs for agents.

• Collaboration: Work closely with the Operations team to ensure alignment on quality objectives

and resolve any issues affecting performance.

• Target Management: Set and monitor monthly quality targets, ensuring they are met or

exceeded.

• Calibration Sessions: Lead weekly calibration sessions with the Ops team to ensure consistency

in quality assessments and feedback.

• Proactive Initiatives: Identify and share Business Insights (BIs) to drive improvements and add

value to the organization.

• Positive Work Environment: Foster a healthy and positive work environment that encourages

team collaboration and morale.

• Feedback Mechanisms: Implement regular feedback processes to ensure continuous

improvement and engagement within the team.

• KPI Management: Facilitate monthly discussions on Key Performance Indicators (KPIs) and Areas

of Improvement (AOIs) to track team performance and development.

Qualifications:

• Bachelor’s degree in a relevant field (e.g., Business, Quality Management).

• 5 years of experience in quality assurance or a related field, with at least 2 year in a leadership role.

• Strong analytical skills and experience in audit processes.

• Excellent communication and interpersonal skills.

• Proven ability to collaborate with cross-functional teams.

• Familiarity with quality management systems and methodologies.

Skills:

• Leadership and team management

• Problem-solving and decision-making

• Strong organizational and time management skills

• Proficient in data analysis and reporting

• Knowledge of quality assurance tools and techniques

Additional Information:

• This position requires working US shifts, so flexibility is essential.

• Location is based in Ahmedabad, India, with a requirement to work from the office.