Quality Analyst

Henry Harvin Education

2 years

0 Lacs

Noida

Posted:6 hours ago| Platform: GlassDoor logo

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Skills Required

audit compliance communication documentation checks reports metrics support training onboarding analysis auditing excel word reporting

Work Mode

On-site

Job Type

Full Time

Job Description

Key Responsibilities:

Audit and monitor voice calls, chats, or other communications to ensure compliance with company standards.
Identify communication or process gaps and provide actionable feedback to team leads.
Maintain accurate documentation of quality checks, errors, and improvement areas.
Prepare and share daily, weekly, and monthly quality reports with relevant stakeholders.
Work closely with department heads to develop SOPs, quality checklists, and feedback tools.
Track performance metrics and support training interventions for quality improvement.
Ensure processes meet internal guidelines and industry standards of quality.
Support new hire onboarding quality training as needed.

Required Skills & Qualifications:

6 months to 2 years of experience in quality analysis, call auditing, customer support QA, or a related field.
Strong listening skills and attention to detail.
Excellent verbal and written communication.
Proficient in MS Excel, Word, and PowerPoint.
Basic understanding of QA methodologies and reporting tools.
Ability to work independently and manage time effectively.

Job Type: Full-time

Work Location: In person

Speak with the employer
+91 9289850966

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