1010 Property Management Jobs - Page 6

The Apex Group was established in Bermuda in 2003 and is now one of the worlds largest fund administration and middle office solutions providers. Our business is unique in its ability to reach globally, service locally and provide cross-jurisdictional services. With our clients at the heart of everything we do, our hard-working team has successfully delivered on an unprecedented growth and transformation journey, and we are now represented by over circa 13,000 employees across 112 offices worldwide.Your career with us should reflect your energy and passion. Thats why, at Apex Group, we will do more than simply empower you. We will work to supercharge your unique skills and experience. Take the lead and well give you the support you need to be at the top of your game. And we offer you the freedom to be a positive disrupter and turn big ideas into bold, industry-changing realities. For our business, for clients, and for you DisclaimerUnsolicited CVs sent to Apex (Talent Acquisition Team or Hiring Managers) by recruitment agencies will not be accepted for this position. Apex operates a direct sourcing model and where agency assistance is required, the Talent Acquisition team will engage directly with our exclusive recruitment partners.

To manage the reservations operations, ensuring the hotel standards and procedures are fully known and followed. To ensure a proper teamwork and supervise the reservation and telephone operator section at all times. To ensure the all incoming and out going room reservation request are attended and handled as per the hotel standards and procedures. To attract guest and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel s image and to increase revenue. To recognize potential clients and to transmit information to the sales Department. To recognize VIP guests and to apply the concerned policies. To maintain a good commercial relationship with all the bookers: Guest/companies/Agencies. To promote the Accor loyalty programs and the hotel promotions. To ensure the privacy of the guests and the confidentiality of the information is respected. To act as representative of the Management when dealing with guest complaints or if a member of the reservation team is facing difficulties that she/he cannot solve on her/his own. To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recoding it. To be fully aware of and to report all guest comments or complaints. To ensure the Guest History records are accurately maintained and all recurring guest are pre-registered. To ensure a perfect knowledge of the hotel configuration and products among the team members. To ensure the achievement of Quality tools and yield Management performance with the reservation team. To implement and control the Focus and other financial and audit procedures. To offer assistance at any time in the operation and monitor, highlight and suggest improvements on any dysfunction. To ensure and perform a proper use of all the equipment and property management system, to have a perfect knowledge of the set ups. To implement and follow up daily check lists. To assist in securing external guest accommodation should an overbooking occur. To provide updated reports and statistics to the management and other departments. Update availability and rates charts on TARS and other booking systems /channels. Bachelors degree in Hospitality Management, Business Administration, or related field preferred. Proven experience in reservations management within the Luxury hospitality. Excellent communication and interpersonal skills, with the ability to interact effectively with guests and team members. Strong organizational abilities and attention to detail, with the capacity to prioritize tasks and multitask in a fast-paced environment. Proficiency in reservation management software and familiarity with point-of-sale systems is advantageous. Ability to remain calm and composed under pressure, with demonstrated problem-solving skills.

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May manage property systems technicians and interfaces with vendors, owners, Executive Committee and property staff. CANDIDATE PROFILE Education and Experience BS/BA or equivalent work experience. Additionally, 3-5 years experience in like position. Previous experience in IR Global Field Services or Marriott Systems Support desirable. System-related professional certifications desired. CORE WORK ACTIVITIES Ensuring Client Technology Needs are Met Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Monitors, verifies and manages the acquisition and maintenance of property based systems. Analyzes information, identifies current and potential problems and proposes solutions. Maintains, inspects and repairs equipment. Inspects and verifies the maintenance of the equipment or the environment. Verifies that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. Manages IR activities to ensure the property infrastructure and applications systems are functional at all times. Verifies solutions are consistent with the clients needs and brand specific IR environment. Administers and maintains mail and email. Maintains inventories and manages IT hardware/software. Provides Internet support and maintenance (if applicable) Provides cable management support. Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. Consults on specific application issues or hardware/software problems. Provides feedback to Lodging IR on application functional performance and system performance. Managing Projects and Policies Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitors processes and evaluating information according to SOP and LSOP requirements. Enforces IR policies and standards protecting company hardware, software and other resources at the property. Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. Maintaining Information Systems and Technology Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements. Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification. Verifies problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times. Verifies proper asset management. Performs on-site monitoring of all projects. Verifies that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results. Demonstrating and Applying IR Knowledge Keeps up-to-date technically and applies new knowledge to your job. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Provides technical expertise and support. Leading IR Team Serves as a role model to demonstrate appropriate behaviors. Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example. Celebrates successes and publicly recognizes the contributions of team members. Provides a technical perspective to information needs along with cost/benefits understanding in an influencing role. Managing and Conducting Human Resource Activities Verifies employees are treated fairly and equitably. Verifies property policies are administered fairly and consistently. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Analyzes information and evaluates results to choose the best solution and solve problems. Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff. Manages vendors for property IT requirements functioning as escalation point for problem resolution. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Degree/Diploma in Mechanical, Electrical, Electronics Engineering claim documents, images, videos, technical reports submitted by field engineers clients Interact with clients insured parties, brokers, email clarify loss details and resolve queries

Office Administration, Opening and Closing of Office Minor Repairs for office Internet and IT for office Preparing MIS of team members Organising interviews Doing HR related works

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture, and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. As a Senior Manager at EY, you will be responsible for managing a team of highly skilled individuals to deliver high-quality, high-integrity, high-performing, and innovative solutions. Your role will involve building a mature practice and ensuring the team's success. Your responsibilities will include: - Understanding the intricacies of Funds and Fund-of-Fund investment operations and financial statement reporting, particularly in Private Equity funds into Fund of Funds, Private credits, Loans, Private equity, or Real Estate funds. - Preparation and review of Financial Statements, Audit and Management Memos, including pre-cycle preparations and in-cycle production. - Performing fund accounting functions and fund administration, such as NAV Packs, Proof packs, Custody Reconciliation, IBOR/ABOR, capital calls, valuations and reconciliations, transactions, and expense accounting. Experience in Private Equity Funds is preferred. - In Real Estate funds, performing Investment Accounting and core real estate fund accounting, including understanding and articulation of Property management reports. - Handling other Middle and Back Office functions like Counterparty Management, Liquidity Compliance and Monitoring, Derivative Compliance, Performance and Valuation Oversight, GIPS, Reconciliations like Cash reports, pricing reconciliations, and preparation of various client reports. - Creating and maintaining various reference data sets like security master, Corporate Actions, Data Projects, and Initiatives. - Overseeing Transfer Agent operations, monitoring, and reporting, as well as reviewing new Close Ended Fund monitoring and reporting requirements. - Defining new procedures and controls to enhance the overall operational risk process. - Driving high-quality work products within expected timeframes and budget. - Identifying, evaluating, and suggesting new technology opportunities for platform enablement and acting as key differentiators for offerings in WAM/BCM space. - Collaborating with business, architects, and technology partners to identify process improvement areas and promote a culture of automation. - Working with product management and business leaders to drive agile delivery of existing and new offerings. Requirements: - More than 15 years of experience in the Asset Management sector, with exposure to US-based asset management as an add-on. - Experience in financial statement reporting or regulatory reporting to various US-based Regulators. - Masters degree in accounting or finance is mandatory, with an MBA or CA being a must-have. - Strong understanding of the financial industry, fund accounting, expense reporting, tax reporting, asset types, and derivatives is mandatory. - Functional knowledge in financial instruments, banking/WAM domains, and exposure to US-based asset management. - People management experience with leading project teams and managing direct reports. - General understanding of US GAAP and regulatory requirements is a plus. - Experience with software tools including document management systems, workflow systems, partnership accounting, investment accounting software like Yardi, Lemonedge is preferable. - Excellent executive communication skills, with experience presenting cross-functionally and across all levels. - Understanding of the applications used in the FA or reporting process and familiarity with BRD would be an added advantage. At EY, we exist to build a better working world by creating long-term value for clients, people, and society while building trust in the capital markets. Our diverse teams across over 150 countries provide trust through assurance and help clients grow, transform, and operate in various sectors including assurance, consulting, law, strategy, tax, and transactions. We ask better questions to find new answers for the complex issues facing our world today.,

The Facilities Coordinator will be responsible for the upkeep, maintenance, and operational readiness of all gold loan branches in Surat. This is a hands-on role requiring regular travel to each branch to ensure the branches are secure, professional, and fully functional for both employees and customers. The coordinator will serve as the point of contact for all infrastructure-related matters, liaising with landlords, architects, contractors, and vendors to ensure cost-effective and timely solutions. Key Responsibilities: Branch Upkeep and Maintenance Conduct regular visits to each branch to perform facility audits and ensure adherence to company standards. Proactively identify and address maintenance issues such as electrical, plumbing, HVAC, and civil works. Implement and manage preventive maintenance schedules for all critical branch equipment, including generators, air conditioners, and security systems. Maintain a detailed Fixed Asset Register for tracking furniture, fixtures, and equipment across all branches. Infrastructure and Project Management Act as the primary point of contact for any new branch setup or renovation projects. Coordinate with architects, contractors , and interior designers to ensure new branch layouts meet company specifications and are completed within budget and timelines. Address and resolve any infrastructural emergencies or breakdowns with urgency. Vendor and Landlord Management Develop and maintain a reliable network of vendors and contractors for various maintenance and repair services. Process and verify vendor invoices , ensuring they align with the work performed and agreed-upon terms. Serve as the liaison with landlords for all branch premises, handling lease agreement tracking, renewals, rent payments, and property-related concerns. Budgeting and Cost Control Assist in the preparation of the annual operations and maintenance budget for the branch cluster. Track and report on maintenance and facility-related expenditures against the approved budget. Identify and implement cost-saving opportunities without compromising quality or security. Manage utility consumption (electricity, water) across all branches, optimizing for efficiency. Compliance and Security Be the first point of contact for facility-related emergencies , ensuring minimal downtime during incidents (fire, flooding, power failure). Ensure branches are compliant with local municipal regulations, health, safety, and fire codes . Collaborate with the security team to ensure physical security infrastructure such as CCTV cameras, alarms, and strong room specifications meet high security standards. Maintain documentation related to licenses, permits , and regulatory compliance, ensuring timely renewals. Reporting Prepare and submit regular MIS reports detailing facility operations, maintenance activities, vendor performance, compliance status, and budget utilization. Preferred Candidate Profile Educational Background: Bachelor of Commerce ( B.Com ) or related field. Experience: 3-6 years of multi-location facilities and administration experience, ideally in the BFSI sector (Banking, Financial Services, and Insurance). Experience in managing multiple branches and coordinating with vendors, contractors, and service providers. Skills & Competencies: Strong organizational and problem-solving skills. Ability to prioritize tasks and manage multiple locations effectively. Strong vendor management and negotiation skills. Knowledge of facility management software and MS Office for reporting and tracking purposes. Good understanding of regulatory compliance related to facilities management. Ability to work under pressure and manage emergencies efficiently.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE Education and Experience High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES Supporting Property Operations and Guest Relations Needs Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience Intervenes in any guest/employee situation as needed to insure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and providing feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successfully daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. .

Role: Luxury Specialist / Luxury Living Executive - Hospitality & Property Management (Luxury Office) (L4B) Fresher and (L4A) Experienced Maintain Lodha luxury standards at OLP office Ensure set standards are continuously reinforced with associates Advice/guide Lodha associates/ visitors on regular basis on standards/ protocols (dos & donts) Regular audits across floors and reinforce corrective appearance, behaviour & communication Conduct training sessions on OLP standards, infrastructure, amenities at each floors/ cabins and/or workstations Conduct engagement activities for associates (on need basis)

We are looking for a skilled Workspace Architect with 3 to 8 years of experience to join our team in the IT Services & Consulting industry. The ideal candidate will have a strong background in designing and implementing innovative workspace solutions. Roles and Responsibility Collaborate with cross-functional teams to develop and implement comprehensive workspace strategies. Design and deliver high-quality, functional, and aesthetically pleasing workspaces that meet client needs. Conduct site visits to assess existing workspaces and identify areas for improvement. Develop and maintain relationships with clients, vendors, and stakeholders to ensure successful project delivery. Stay up-to-date with industry trends and best practices in workspace design and architecture. Provide expert guidance and support on workspace-related matters to junior team members. Job Requirements Minimum 3 years of experience in workspace architecture or a related field. Strong understanding of workplace design principles, including space planning, layout, and materials selection. Excellent communication, interpersonal, and project management skills. Ability to work independently and as part of a team to achieve common goals. Proficiency in relevant software and tools used in workspace design and architecture. Strong problem-solving skills with attention to detail and ability to meet deadlines.

As a member of the property management staff, contributes advanced knowledge and skill in technology and general hospitality business knowledge to support the property and technology Information Resources objectives. Position is responsible to the property for all technology planning, decision-making, implementation, and maintenance. May interfaces with vendors, owners, Executive Committee and property staff. CANDIDATE PROFILE Education and Experience BS/BA or equivalent work experience. Additionally, 2-4 years experience in like position. Previous experience in IR Global Field Services or Marriott Systems Support desirable. System-related professional certifications desired. CORE WORK ACTIVITIES Ensuring Client Technology Needs are Met Uses computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information. Monitors, ensures and manages the acquisition and maintenance of property based systems. Analyzes information, identifies current and potential problems and proposes solutions. Maintains, inspects and repairs equipment. Inspects and ensures the maintenance of the equipment or the environment. Ensures that computer and network operations are monitored at the property, backup/recovery functions are performed on scheduled basis and administration functions for hardware, operating and application systems are maintained and completed on consistent basis. Manages IR activities to ensure the property infrastructure and applications systems are functional at all times. Ensures solutions are consistent with the clients needs and brand specific IR environment. Administers and maintains mail and email. Maintains inventories and manages IT hardware/software. Provides Internet support and maintenance (if applicable) Provides cable management support. Generates systems communications for property users to introduce new applications, provide user tips, alert users of system problems and inform staff of progress or status. Consults on specific application issues or hardware/software problems. Provides feedback to Lodging IR on application functional performance and system performance. Managing Projects and Policies Uses relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards. Monitors processes and evaluates information according to SOP and LSOP requirements. Enforces IR policies and standards protecting company hardware, software and other resources at the property. Directs maintenance of equipment and installed software applications inventory for property ensuring compliance with licensing regulations. Maintaining Information Systems and Technology Goals Develops specific goals and plans to prioritize, organize, and accomplish your work. Performs an assessment of needs, ensuring compliance with brand specific standards, budget and capital requirements. Determines priorities, schedules, plans and necessary resources to ensure completion of any property projects on schedule and according to specification. Ensures problems are correctly reported, routed, tracked and solved, with the system user being informed of situation at all times. Ensures proper asset management. Performs on-site monitoring of all projects. Ensures that regular on-going communication is happening in all areas of responsibility to create awareness of business objectives and communicates expectations, recognizes performance and produces desired business results. Demonstrating and Applying Information Resources Knowledge Keeps up-to-date technically and applies new knowledge to your job. Demonstrates knowledge of job-relevant issues, products, systems, and processes. Provides technical expertise and support. Additional Responsibilities Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person. Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner. Analyzes information and evaluates results to choose the best solution and solve problems. Coordinates property efforts, prioritizes needs and communicates those needs to IR Shared Services and other systems staff. Manages vendors for property IT requirements functioning as escalation point for problem resolution. At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.

Experience and understanding of end-to-end Finance Operations and Planning Processes and industry knowledge of the Finance processes which includes best practices, systems & tools driving efficiency in end-toend stages. Understanding of AP (Accounts Payables) and AR (Account Receivables) processes in Telecom Domain Understanding of the Finance systems and ERP such as SAP, Oracle etc. Experience in implementing Finance processes and tools/systems. Good knowledge and experience in reviewing, assessing, and designing Finance processes and workflows of following process areas Finance Enterprise Structure Accounting Controlling Funds Management Cash / Treasury Management Cost Mgmt. Profitability & Performance Mgmt. Budgeting and Planning Leasing & Property Management. Financial Closing, Consolidation & Reporting Mgmt. Procurement and Inventory Management.

Experience and understanding of end-to-end Finance Operations and Planning Processes and industry knowledge of the Finance processes which includes best practices, systems & tools driving efficiency in end-toend stages. Understanding of AP (Accounts Payables) and AR (Account Receivables) processes in Telecom Domain Understanding of the Finance systems and ERP such as SAP, Oracle etc. Experience in implementing Finance processes and tools/systems. Good knowledge and experience in reviewing, assessing, and designing Finance processes and workflows of following process areas Finance Enterprise Structure Accounting Controlling Funds Management Cash / Treasury Management Cost Mgmt. Profitability & Performance Mgmt. Budgeting and Planning Leasing & Property Management. Financial Closing, Consolidation & Reporting Mgmt. Procurement and Inventory Management.

Experience and understanding of end-to-end Finance Operations and Planning Processes and industry knowledge of the Finance processes which includes best practices, systems & tools driving efficiency in end-toend stages. Understanding of AP (Accounts Payables) and AR (Account Receivables) processes in Telecom Domain Understanding of the Finance systems and ERP such as SAP, Oracle etc. Experience in implementing Finance processes and tools/systems. Good knowledge and experience in reviewing, assessing, and designing Finance processes and workflows of following process areas Finance Enterprise Structure Accounting Controlling Funds Management Cash / Treasury Management Cost Mgmt. Profitability & Performance Mgmt. Budgeting and Planning Leasing & Property Management. Financial Closing, Consolidation & Reporting Mgmt. Procurement and Inventory Management.

SUMMARY Guest Relations Agent A Guest Relations Agent plays a crucial role as the main point of contact for guests throughout their stay. They are responsible for delivering personalized service and ensuring guests have a memorable experience. The primary objective is to elevate guest satisfaction and address any issues in a timely and professional manner. Responsibilities: Warmly and professionally greet and welcome arriving guests. Assist with seamless check-in and check-out processes. Provide comprehensive information about hotel services, local attractions, and travel directions. Demonstrate patience and problem-solving skills when handling guest complaints and requests. Proactively address service issues based on guest feedback. Collaborate with various departments such as housekeeping, concierge, and room service to ensure guest satisfaction. Maintain accurate guest records using the Property Management System (PMS). Organize special services including birthday setups, airport transfers, and wake-up calls. Provide extra attention to detail for VIP and repeat guests. Actively promote hotel services, amenities, and upgrades as appropriate. Requirements 3+ years of experience in a customer service or hospitality role. Excellent communication and interpersonal skills. Strong problem-solving abilities. Familiarity with Property Management Systems (PMS) is a plus. Ability to remain calm and professional in high-pressure situations. Flexibility to work in shifts, including weekends and holidays.

As a Real Estate Sales Expert at our company, located in Noida, you will be responsible for managing property listings, assisting clients in buying and selling properties, providing exceptional customer service, and conducting market research. Your role will require regular client interaction, property showings, and staying updated on the latest trends in the real estate market. To qualify for this position, you must hold a valid Real Estate License and possess proficiency in Real Estate and Real Property knowledge. Strong sales skills with a proven track record of sales performance are essential, along with excellent customer service, communication, and negotiation skills. The ability to work both independently and as part of a team is crucial. Prior experience in the real estate industry would be advantageous, and a Bachelor's degree in a relevant field is preferred.,

The job involves managing the operations and maintenance of the mall to ensure it is clean, safe, and well-maintained. This includes overseeing security and emergency procedures, managing daily operations, and maintenance requests. Additionally, you will be responsible for the mall's financial management, including budgeting, financial performance, and reporting. You will also negotiate contracts with vendors and contractors. Managing the leasing process, maintaining occupancy levels, and building positive relationships with tenants are key aspects of the role. Developing and implementing marketing and sales strategies to attract shoppers and increase mall traffic, as well as analyzing sales data and trends, will be part of your responsibilities. Providing excellent customer service to mall patrons and tenants, handling complaints and inquiries, is essential. You will oversee and direct mall staff, including hiring, training, and performance management. Building relationships with the local community and participating in events to promote the mall is also important. Ensuring compliance with all relevant laws, regulations, and mall policies is crucial. The ideal candidate will possess strong leadership, communication, and interpersonal skills, along with excellent problem-solving and conflict-resolution abilities. Experience in retail management, property management, or business administration is preferred, as well as proficiency in financial management, budgeting, and reporting. The ability to manage multiple tasks and prioritize effectively, knowledge of marketing, sales, and customer service principles, and a bachelor's degree in a related field are often required. The job is full-time and permanent, with a day shift schedule. A bachelor's degree is preferred, along with at least 2 years of experience in hotel management. The work location is in person.,

CLS Position Summary As a member of the professional staff, contributes a high level of specialized knowledge and skill in the Operations area to support department and/ or function objectives Generally, works with considerable independence, developing operating plans and related operational processes for own department in alignment with broader business objectives Specific Job Summary The Senior Director of Operations is responsible for overseeing Rooms Operations, Food & Beverage Operations and Quality Assurance for all hotel brands in the assigned Market A key responsibility is to ensure pull through of programs, processes and initiatives at the property level Specific areas of focus include operations troubleshooting, working effectively with property management teams, technical training, International Quality Assurance Program, pre-opening, hotel conversions, effective F&B concepts, front office, housekeeping, spa and recreation CANDIDATE PROFILE Education and Experience A professional position requiring significant knowledge and experience in one or more disciplines and/ or business operations as well as associate and/or organizational management experience College degree and/ or relevant experience generally required 10 years progressive work experience in the hotel industry with focus in Rooms/ F&B Operations Proven experience in understanding contracts, presentation/ public speaking skills, International SOP s, operations budgets and capital budgets is essential Considerable work experience in any market in a similar role is preferred CORE WORK ACTIVITIES CLS Expected Contribution Develops operating plans and workable business processes for own department in alignment with function strategy Manages larger business processes and/ or projects, setting priorities and measurable objectives, monitoring and reporting on the process, progress and results Responds to, solves and makes decisions on business requests that have broader department impact and/ or moderate risk Presents alternative solutions to business issues by leveraging the broader organization Is responsible for own work and contributing to team, department and/or business results May direct work of non-management staff Typically influences work of cross-functional or extended teams Assists more senior associates in achieving business results by: Acting in a consultative fashion to implement programs impacting the broader organization Assisting in the development and communication of broader organizational goals Achieving results against budget within scope of responsibility Taking calculated risks to move the department or team forward Developing and using systems to organize and keep track of information Balancing the interests of own group with the interests of the organization Working with others to identify and remove barriers to success Readily critiques own behavior to acknowledge mistakes and improve future leadership performance and acts independently to improve and increase skills and knowledge Performs other duties as appropriate Specific Expected Contribution Rooms Operations - assists hotel management teams with the successful implementation of all initiatives and programs Food & Beverage Operations - assists hotel management teams with the successful implementation of all initiatives and programs Quality Assurance - ensures all hotels understand and comply with company brand standards and International Quality Assurance Program Follows up with all yellow and red zone hotels in Area for brand standards audits and GSS Ensures brand standards are in place at all hotels Food and Beverage Concepts - assists property management with execution of restaurant/ bar concept documentation to ensure concept integrity and significantly improve guest experience, revenues and profits Food Safety - ensures property teams are fully fluent in all food safety procedures and direct certification classes as required to meet needs of the Area New Openings/ Conversions - assists in the coordination of pre-opening, task force, 5SU and operations technical training Assists in coordination of technical training for Market Coordinates task force as needed for problem properties Ensures area hotels operate with respect to specific brand service programs Responds to complex or ambiguous situations without losing focus of key hotel objectives Together with MVP and Senior ADOPs, consistently recognizes and rewards outstanding associate performance in improving area s hotels performance and/ or customer satisfaction Improves business results by leveraging shared resources and processes Also initiating revenue driving initiatives for F&B areas and spas Uses technology effectively to communicate and influence throughout the organization in a timely, high-impact manner Plays role in continually developing and attracting new diverse, high-caliber talent that makes a strong positive impact on the organization Looks outside Marriott to identify and implement innovations that improve business performance Role: Head - Operations Industry Type: Hotels & Restaurants Department: Customer Success,Service & Operations Employment Type: Full Time, Permanent Role Category: Operations Education UG: Any Graduate PG: Any Postgraduate

Position Overview: Works with Human Resources team to carry out daily HR activities, including oversight of recruitment, total compensation, and training & development. Delivers HR services that meet or exceed employee needs and enable business success. Ensures compliance with all applicable laws, regulations, and operating procedures. Candidate Profile: Education and Experience: High school diploma or GED + 3 years of experience in human resources, management operations, or related field, OR 2-year degree in Human Resources, Business Administration, or related field + 1 year of experience in HR, management operations, or related field. Core Work Activities: Managing Recruitment and Hiring Process: Assist in interviewing and hiring Human Resource employees with appropriate skills. Maintain contact with external recruitment sources. Attend job fairs and document outreach efforts per HR Standard Operating Procedures. Network with local organizations (e.g., Hotel Association) to source candidates. Oversee and monitor the candidate identification and selection process. Provide subject matter expertise to managers regarding selection procedures. Partner with vendors to ensure effective advertisement efforts to attract a diverse candidate pool. Perform quality control on candidate identification and selection. Administering and Educating Employee Benefits: Work with the unemployment services provider to respond to unemployment claims. Review provider reports for accuracy and correct errors. Prepare, audit, and distribute unemployment claim activity reports. Attend unemployment hearings and ensure proper representation. Ensure the department has the necessary resources to administer employee benefits. Managing Employee Development: Support departmental orientation programs for new hires. Ensure cross-training of employees to support daily operations. Supervise ongoing training initiatives and conduct training when needed. Ensure coordination of new hire orientation programs to create positive first impressions. Collaborate with the management team to ensure employees receive appropriate training. Ensure attendance by all new hires and leadership team participation in training programs. Maintaining Employee Relations: Maintain effective employee communication channels (e.g., daily communications, property-wide meetings). Review progressive discipline documentation for accuracy and consistency. Use an open-door policy to address employee concerns in a timely manner. Ensure employee issues are referred to the Department Manager for resolution or escalated to HR leadership. Partner with Loss Prevention to conduct employee accident investigations as needed. Communicate performance expectations according to job descriptions. Managing Legal and Compliance Practices: Ensure employee files contain required paperwork and are properly maintained and secured. Ensure compliance with the Privacy Act and medical record confidentiality. Facilitate random, reasonable belief, and post-accident drug testing (if applicable). Communicate property rules and safety policies to employees regularly. Conduct periodic claims reviews with Regional Claims office to ensure timely claim resolution. Represent HR at the property Safety Committee and promote safety awareness to reduce accidents. Manage Workers Compensation claims and ensure appropriate employee care and cost management. Oversee the selection/non-selection process to ensure proper procedures are followed. Additional Information: Marriott International is an equal opportunity employer. Committed to diversity, inclusion, and non-discrimination (disability, veteran status, etc.).

Position Overview: Works with Human Resources team to carry out daily HR activities, including oversight of recruitment, total compensation, and training & development. Delivers HR services that meet or exceed employee needs and enable business success. Ensures compliance with all applicable laws, regulations, and operating procedures. Candidate Profile: Education and Experience: High school diploma or GED + 3 years of experience in human resources, management operations, or related field, OR 2-year degree in Human Resources, Business Administration, or related field + 1 year of experience in HR, management operations, or related field. Core Work Activities: Managing Recruitment and Hiring Process: Assist in interviewing and hiring Human Resource employees with appropriate skills. Maintain contact with external recruitment sources. Attend job fairs and document outreach efforts per HR Standard Operating Procedures. Network with local organizations (e.g., Hotel Association) to source candidates. Oversee and monitor the candidate identification and selection process. Provide subject matter expertise to managers regarding selection procedures. Partner with vendors to ensure effective advertisement efforts to attract a diverse candidate pool. Perform quality control on candidate identification and selection. Administering and Educating Employee Benefits: Work with the unemployment services provider to respond to unemployment claims. Review provider reports for accuracy and correct errors. Prepare, audit, and distribute unemployment claim activity reports. Attend unemployment hearings and ensure proper representation. Ensure the department has the necessary resources to administer employee benefits. Managing Employee Development: Support departmental orientation programs for new hires. Ensure cross-training of employees to support daily operations. Supervise ongoing training initiatives and conduct training when needed. Ensure coordination of new hire orientation programs to create positive first impressions. Collaborate with the management team to ensure employees receive appropriate training. Ensure attendance by all new hires and leadership team participation in training programs. Maintaining Employee Relations: Maintain effective employee communication channels (e.g., daily communications, property-wide meetings). Review progressive discipline documentation for accuracy and consistency. Use an open-door policy to address employee concerns in a timely manner. Ensure employee issues are referred to the Department Manager for resolution or escalated to HR leadership. Partner with Loss Prevention to conduct employee accident investigations as needed. Communicate performance expectations according to job descriptions. Managing Legal and Compliance Practices: Ensure employee files contain required paperwork and are properly maintained and secured. Ensure compliance with the Privacy Act and medical record confidentiality. Facilitate random, reasonable belief, and post-accident drug testing (if applicable). Communicate property rules and safety policies to employees regularly. Conduct periodic claims reviews with Regional Claims office to ensure timely claim resolution. Represent HR at the property Safety Committee and promote safety awareness to reduce accidents. Manage Workers Compensation claims and ensure appropriate employee care and cost management. Oversee the selection/non-selection process to ensure proper procedures are followed. Additional Information: Marriott International is an equal opportunity employer. Committed to diversity, inclusion, and non-discrimination (disability, veteran status, etc.).

Position Overview: Serves as the property Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality and service are provided. Represents property management in resolving any guest-related situations. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager, tracking service issues. Candidate Profile: Education and Experience: High school diploma or GED + 2 years of experience in guest services, front desk, or related area, OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities: Leading Guest Services Teams: Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision-making. Lead by example, demonstrating honesty and integrity. Build trust, respect, and cooperation among team members. Supervise and manage employees, ensuring day-to-day operations run smoothly. Understand employee roles and perform duties in their absence. Celebrate team successes and recognize individual contributions. Establish and maintain open, collaborative relationships with employees. Maintaining Guest Services and Front Desk Goals: Develop specific goals and plans to prioritize, organize, and accomplish work. Handle complaints, disputes, and conflicts. Maintain strong relationships with other departments to support property operations and expedite problem resolution. Intervene in guest/employee situations to maintain property integrity, guest satisfaction, and employee well-being. Ensure consistent communication with employees regarding business objectives, performance, and expectations. Assist in financial management (e.g., budget, operating statements, payroll reports). Ensuring Exceptional Customer Service: Provide services above and beyond for customer satisfaction and retention. Improve service by understanding guest needs, providing guidance, feedback, and coaching. Manage daily operations to meet customer expectations. Display outstanding hospitality skills and set a positive example for guest relations. Respond to guest problems and complaints. Empower employees to deliver excellent customer service. Observe service behaviors and provide feedback. Participate in developing corrective action plans to improve guest satisfaction. Implementing Projects and Policies: Implement customer recognition/service programs. Ensure property policies are administered fairly, consistently, and according to Standard and Local Operating Procedures (SOPs and LSOPS). Manage payroll administration. Conducting Human Resource Activities: Identify developmental needs of others and coach, mentor, and help improve knowledge/skills. Provide guidance to subordinates, setting performance standards and monitoring progress. Participate in employee progressive discipline procedures. Use available on-the-job training tools and supervise training initiatives. Participate in employee performance appraisals and provide feedback. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates in various formats (phone, written, e-mail, in person). Analyze information to evaluate results and solve problems. Inform and update executives, peers, and subordinates on relevant information in a timely manner. Maintain high visibility in public areas during peak times. Understand and implement emergency plans (e.g., accidents, deaths, thefts, fires). Perform Front Desk duties during high demand times. Additional Information: Marriott International is an equal opportunity employer. Committed to diversity, inclusion, and non-discrimination (disability, veteran status, etc.).

Position Overview: Serves as the property Manager on Duty, overseeing all property operations to ensure the highest levels of hospitality and service are provided. Represents property management in resolving any guest-related situations. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager, tracking service issues. Candidate Profile: Education and Experience: High school diploma or GED + 2 years of experience in guest services, front desk, or related area, OR 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required. Core Work Activities: Leading Guest Services Teams: Utilize interpersonal and communication skills to lead, influence, and encourage others. Advocate sound financial/business decision-making. Lead by example, demonstrating honesty and integrity. Build trust, respect, and cooperation among team members. Supervise and manage employees, ensuring day-to-day operations run smoothly. Understand employee roles and perform duties in their absence. Celebrate team successes and recognize individual contributions. Establish and maintain open, collaborative relationships with employees. Maintaining Guest Services and Front Desk Goals: Develop specific goals and plans to prioritize, organize, and accomplish work. Handle complaints, disputes, and conflicts. Maintain strong relationships with other departments to support property operations and expedite problem resolution. Intervene in guest/employee situations to maintain property integrity, guest satisfaction, and employee well-being. Ensure consistent communication with employees regarding business objectives, performance, and expectations. Assist in financial management (e.g., budget, operating statements, payroll reports). Ensuring Exceptional Customer Service: Provide services above and beyond for customer satisfaction and retention. Improve service by understanding guest needs, providing guidance, feedback, and coaching. Manage daily operations to meet customer expectations. Display outstanding hospitality skills and set a positive example for guest relations. Respond to guest problems and complaints. Empower employees to deliver excellent customer service. Observe service behaviors and provide feedback. Participate in developing corrective action plans to improve guest satisfaction. Implementing Projects and Policies: Implement customer recognition/service programs. Ensure property policies are administered fairly, consistently, and according to Standard and Local Operating Procedures (SOPs and LSOPS). Manage payroll administration. Conducting Human Resource Activities: Identify developmental needs of others and coach, mentor, and help improve knowledge/skills. Provide guidance to subordinates, setting performance standards and monitoring progress. Participate in employee progressive discipline procedures. Use available on-the-job training tools and supervise training initiatives. Participate in employee performance appraisals and provide feedback. Additional Responsibilities: Provide information to supervisors, co-workers, and subordinates in various formats (phone, written, e-mail, in person). Analyze information to evaluate results and solve problems. Inform and update executives, peers, and subordinates on relevant information in a timely manner. Maintain high visibility in public areas during peak times. Understand and implement emergency plans (e.g., accidents, deaths, thefts, fires). Perform Front Desk duties during high demand times. Additional Information: Marriott International is an equal opportunity employer. Committed to diversity, inclusion, and non-discrimination (disability, veteran status, etc.).

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE: Education and Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES: Supporting Property Operations and Guest Relations Needs: Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards, and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals: Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience: Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels, and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities: Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and provides feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International , we are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE: Education and Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES: Supporting Property Operations and Guest Relations Needs: Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards, and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals: Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience: Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels, and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities: Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and provides feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International , we are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Serves as the property Manager on Duty and oversees all property operations, ensuring that the highest levels of hospitality and service are provided. Represents property management in resolving any guest or property related situation. Manages the flow of questions and directs guests within the lobby. Serves as Guest Relations Manager and handles the tracking of service issues. CANDIDATE PROFILE: Education and Experience: High school diploma or GED; 4 years experience in the guest services, front desk, housekeeping, or related professional area. OR 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the guest services, front desk, housekeeping, or related professional area. CORE WORK ACTIVITIES: Supporting Property Operations and Guest Relations Needs: Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property. Communicates any variations to the established norms to the appropriate department in a timely manner. Sends copy of MOD report to all departments on a daily basis. Strives to improve service performance. Ensures compliance with all policies, standards, and procedures. Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement. Supporting Profitability Goals: Understands and complies with loss prevention policies and procedures. Reviews staffing levels to ensure that guest service, operational needs, and financial objectives are met. Reviews financial statements, sales and activity reports, and other performance data to measure productivity and goal achievement and to determine areas needing cost reduction and program improvement. Managing the Guest Experience: Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well-being is preserved. Empowers employees to provide excellent customer service. Provides immediate assistance to guests as requested. Serves as a leader in displaying outstanding hospitality skills. Sets a positive example for guest relations. Responds to and handles guest problems and complaints. Ensures employees understand customer service expectations and parameters. Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels, and overall satisfaction. Participates in the development and implementation of corrective action plans to improve guest satisfaction. Records guest issues in the guest response tracking system. Assisting Human Resources Activities: Participates as needed in the investigation of employee and guest accidents. Observes service behaviors of employees and provides feedback to individuals. Conducts regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance. Celebrates successes and publicly recognizes the contributions of team members. Ensures employees are cross-trained to support successful daily operations. Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPS) and support the Peer Review Process. Understands and, if necessary, implements all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc. At Marriott International , we are an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.