Project Manager I/II

About Zeta

Next-Gen Banking Tech

Our flagship processing platform - Zeta Tachyon - is the industry’s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally.

Zeta is actively working with the largest Banks and Fintechs in multiple global markets transforming customer experience for multi-million card portfolios.

1700+

Learn more @ www.zeta.tech, careers.zeta.tech, Linkedin, Twitter

About the Role

As a Project Manager you will play a pivotal role in supporting the Program Management team, tasked with managing and tracking initiatives for the engagement teams. You will work closely with the Program Managers and leaders across different OUs to track and monitor key initiatives and KPIs for senior stakeholders of engagement team, clients ensuring that projects/initiatives align with the organization’s strategic goals and stay on schedule. You’ll be responsible for maintaining real-time visibility on projects/initiatives status, documenting updates, and communicating potential risks to the engagement team and senior leadership.

You will have the opportunity to contribute to the smooth functioning of a wide-ranging set of projects that span business, people, technology, product, etc by tracking and reporting progress to senior leadership. Your success will be a result of your ability to:

• take accountability of the assigned tasks and drive them to completion
• be agile, available and comfortable with project management tools
• interact with multiple stakeholders, collate updates and assist the Program Manager
• prioritize tasks or dependencies across competing projects
• build relationships & gather context from relevant stakeholders
• ask the right questions to the right audience
• communicate, escalate, and provide timely updates

Responsibilities

• Tabulate, organize, and present updates across various programs at various levels of granularity (on-demand, daily, weekly, monthly, quarterly).
• Design, own & maintain detailed trackers for KPIs across multiple projects and programs.
• Build meaningful relationships with all relevant stakeholders across the organization.
• Participate in / Conduct regular meetings, stand-ups, and project review cadence sessions.
• Ensure rigorous and diligent follow-ups on action items across all projects and programs.
• Understand in detail how specific tasks for a particular project are decomposed, how they are interconnected and how they impact timelines and outcomes.
• Identify blockers and issues proactively with a goal to escalate appropriately, with a strong bias for action
• Identify and plan for dependencies and contingencies across projects and interconnected programs.
• Perform RCAs and assist project teams with various post-project rituals such as documentation and post-mortems.

Skills

• Strong project management skills and a solid understanding of agile methodologies and framework, ideally supported by relevant certifications and coursework
• Strong skills in creating Reports & Dashboards, KPI-tracking and measuring, program metric management, and presenting these for Leadership review.
• Proficiency with tools like JIRA, Confluence, MS Office, Smartsheets, Kanban, Trello, etc.
• Excellent communication skills - both written and verbal.
• Excellent Leadership engagement and management skills.
• Clear thought process & ability to articulate the updates to senior stakeholders/peers
• Detail-orientation - Resilience, humility, and the ability to thrive with continuous feedback.
• Strong analytical / problem-solving skills, backed with data and sound judgement.
• Strong ability to influence and manage the expectations of CXOs, senior executives, partners, vendors, and other stakeholders.
• Strong networking skills with the ability to build and maintain meaningful relationships both internally and externally.
• Adaptable, approachable, agile and open-minded with an ability to work across cultures and geographies.
• Hands-on with the ability to cope with a fast-paced work environment with constantly changing priorities & timelines.
• High degree of integrity and ethical standards.

Experience and Qualifications

• 2 to 6 years experience in Project/ Program Management
• Undergraduate Degree (B.Tech preferred)
• Preferred Graduate Business Degree (MBA or equivalent)
• Experience with B2B enterprise, SaaS / Cloud-based products is a strong plus
• Experience with JIRA, Confluence, MS Office preferred

Equal Opportunity

Zeta is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all backgrounds, cultures, and communities to apply and believe that a diverse workforce is key to our success