Program Manager – Vendor & Transition Management

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About the Role

proactive and detail-oriented Program Manager

primary liaison

Key Responsibilities

Program & Transition Management

• Lead

  end-to-end transition programs

  for large-scale technology and managed service provider engagements.
• Develop and maintain

  transition plans, milestones, risk registers, and communication plans

  .
• Ensure smooth

  handover of services

  , minimizing disruption and aligning with SLAs and contractual obligations.
• Coordinate across global teams (engineering, IT, procurement, and finance) to align deliverables and dependencies.

Vendor & Contract Management

• Oversee and manage

  Vendor Management Systems (VMS)

  such as

  Fieldglass

  , ensuring compliance, reporting accuracy, and vendor onboarding/offboarding.
• Act as the single point of contact for all

  vendor performance management

  ,

  renewals

  , and

  governance meetings

  .
• Support contract and SOW management, tracking renewals, expirations, and extensions.
• Drive performance reviews, KPI tracking, and corrective action plans for vendor partners.

Stakeholder & Communication Management

• Engage directly with

  USA-based enterprise customers

  and internal leadership teams to provide status updates, insights, and escalations.
• Facilitate cross-functional collaboration between procurement, technology, and delivery teams.
• Ensure proactive communication of risks, dependencies, and mitigation strategies.

Process Optimization & Reporting

• Drive continuous improvement in vendor and transition processes, focusing on

  automation, efficiency, and transparency

  .
• Generate and maintain

  dashboards, transition scorecards, and executive summaries

  for leadership reporting.
• Support audits, compliance checks, and financial tracking related to vendor contracts and transitions.

Required Skills & Qualifications

• 8+ years

  of experience in

  Program Management / Project Coordination / Vendor Management

  roles within

  technology, IT services, or engineering industries

  .
• Proven track record managing

  large-scale transitions or transformations

  involving

  Managed Service Providers (MSPs)

  or

  System Integrators (SIs)

  .
• Hands-on experience with

  Vendor Management Systems

  (preferably

  SAP Fieldglass

  , Ariba, or similar).
• Strong understanding of

  contract governance, SLA/KPI management

  , and

  procurement processes

  .
• Excellent

  communication, stakeholder management

  , and

  presentation skills

  (especially with global teams).
• Proficiency in

  MS Project, Excel, PowerPoint

  , and collaboration tools (JIRA, Smartsheet, or Monday.com preferred).
• Ability to operate independently in a

  fast-paced, matrixed environment

  and deliver under pressure.

Preferred Qualifications

• PMP, PRINCE2, or ITIL certification.
• Experience supporting

  North American enterprise customers

  in technology or engineering domains.
• Exposure to

  transition governance frameworks

  and

  MSP operating models

  .
• Working knowledge of

  financial tracking

  ,

  budget forecasting

  , and

  vendor invoicing processes

  .

Key Attributes

• Proactive, accountable, and organized

  — a true

  task master

  who drives results.
• Strong interpersonal skills and ability to navigate cross-cultural, distributed teams.
• Strategic thinker with attention to operational detail.
• Passion for process excellence and continuous improvement.

BayOne is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any federal, state, or local protected class. This job posting represents the general duties and requirements necessary to perform this position and is not an exhaustive statement of all responsibilities, duties, and skills required. Management reserves the right to revise or alter this job description.