Program Manager - Eligblity & Compliance Team

Job Summary

We are seeking a highly motivated and detail-oriented Program Manager – Operations to lead and manage compliance-related operational programs for both Partners and Drivers. This role is responsible for overseeing end-to-end execution of onboarding workflows, regulatory compliance,risk assessment, and process optimization. The ideal candidate will have a proven track record in operations leadership, regulatory programs, teammanagement, and automation-driven transformation in regulated or fast-growing industries.

Key Responsibilities :

Program Leadership & Governance

● Lead and execute operational programs focused on onboarding and compliance for Partners and Drivers.

● Define program goals, project timelines, and resource allocation to ensure seamless execution of initiatives.

● Prepare status reports, dashboards, and risk summaries for senior leadership and regulatory stakeholders.

Compliance & Risk Operations

● Develop and enforce underwriting policies and eligibility criteria for both Partners and Drivers.

● Design and implement compliance-centric operational processes, including monitoring, training, reporting, and audits.

● Lead internal and external audits and ensure timely closure of any compliance findings.

● Enforce robust KYC/KYV protocols through both automated systems and manual checks.

Onboarding Oversight

● Conduct background verification and audits prior to activation of Partners and Drivers.

● Monitor onboarding workflows and track resolution of issues within defined SLAs.

● Leverage AI tools for automated document verification and quality control (QC) checks.

● Implement continuous feedback loops to refine onboarding policies and mitigate emerging risks.

Process Optimization & Automation

● Identify operational inefficiencies and risk areas across Partner and Driver onboarding journeys.

● Drive cross-functional initiatives to enhance efficiency, quality, and compliance readiness.

● Lead the adoption of digital tools and automation to streamline onboarding and validation processes.

Training & Stakeholder Engagement

● Promote a strong compliance culture across the organization through targeted training and awareness campaigns.

● Work closely with legal, tech, operations, and business stakeholders to align on compliance goals and implementation.

Qualifications

● Bachelor’s degree from a Tier 1 institute. MBA Preferred

● Min 5 years of experience in program/project management, especially in compliance, audit, risk, or operational governance.

● Exposure to working in regulated industries such as financial services, logistics, mobility.

● Strong knowledge of compliance frameworks, KYC/KYV processes, and onboarding risk controls.

● Proven leadership in managing diverse teams and cross-functional stakeholders.

● Strong analytical, organizational, and communication skills—both verbal and written.