The Sr. Technical Program Manager, Operations Excellence, will drive the design, execution, and continuous improvement of operational excellence initiatives for Oracle Health products. In this strategic role, you will ensure operational reliability, regulatory alignment, and the evolution of programs that enhance the performance and maturity of Oracle Health’s offerings. You will be accountable for governance frameworks related to defect management, incident response, Corrective and Preventive Actions (CAPA), operational maturity assessments, and related excellence programs.You will play a key role in orchestrating cross-functional collaboration, including facilitating global operations meetings with senior leadership to align on priorities, monitor progress, resolve escalations, and drive accountability for operational outcomes. Success in this position demands exceptional program and product
Responsibilities
Key Responsibilities:
- Lead the development, coordination, and execution of operational readiness standards to ensure teams are fully prepared for new features, environment changes, releases, and customer onboarding activities.
- Build and maintain comprehensive readiness and project plans that outline timelines, dependencies, risks, deliverables, and cross-functional responsibilities.
- Partner with engineering, product, operations, and customer-facing teams to drive alignment, clarify readiness requirements, and ensure smooth execution across all phases of delivery.
- Apply technical program management best practices to streamline workflows, standardize readiness processes, and enhance operational consistency across teams.
- Monitor readiness scope, schedules, and progress, proactively identifying blockers, gaps, or risks and driving resolution through cross-functional collaboration.
- Coordinate with third-party internal partners to ensure readiness-related commitments, deliverables, and integrations meet expectations.
- Deliver clear and timely status updates to leadership and stakeholders, highlighting achievements, risks, mitigation plans, and impacts to operational timelines.
- Champion continuous improvement by capturing lessons learned, driving post-readiness retrospectives, and incorporating industry best practices into updated standards.
- Ensure all operational readiness documentation is accurate, accessible, and maintained in alignment with governance, audit, and compliance standards.
- Foster a collaborative, execution-focused environment by providing guidance across teams, supporting readiness preparation efforts, and reinforcing a culture of operational excellence and maturity.
Minimum Qualifications:
- 5+ years of relevant experience in product management, operational excellence, program management, or large-scale operations roles, with at least 5 years in a leadership capacity.
- Demonstrated experience in at least three of the following: defect management, incident management, CAPA, operational governance, continuous improvement, or major cross-functional initiatives.
- Strong analytical skills with a proven ability to develop metrics, set measurable improvement targets, and drive impactful results.
- Experience facilitating executive-level discussions and aligning cross-functional teams towards common goals.
- Excellent communication, stakeholder management, and organizational skills.
Preferred Qualifications:
- Background in Healthcare IT, cloud operations, or enterprise SaaS.
- Knowledge of EHR systems, clinical workflows, or healthcare regulatory requirements.
- Certification or experience with Lean Six Sigma, ITIL, or other operational excellence frameworks.
- Track record of establishing systems and standards to support operational excellence and continuous improvement.
- Strategic thinker with the ability to translate vision into actionable, scalable programs.
- Proven ability to influence and align diverse stakeholder groups across functional boundaries.
Qualifications
Career Level - IC3
About Us
As a world leader in cloud solutions, Oracle uses tomorrow’s technology to tackle today’s challenges. We’ve partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.We know that true innovation starts when everyone is empowered to contribute. That’s why we’re committed to growing an inclusive workforce that promotes opportunities for all.Oracle careers open the door to global opportunities where work-life balance flourishes. We offer competitive benefits based on parity and consistency and support our people with flexible medical, life insurance, and retirement options. We also encourage employees to give back to their communities through our volunteer programs.We’re committed to including people with disabilities at all stages of the employment process. If you require accessibility assistance or accommodation for a disability at any point, let us know by emailing accommodation-request_mb@oracle.com or by calling +1 888 404 2494 in the United States.Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans’ status, or any other characteristic protected by law. Oracle will consider for employment qualified applicants with arrest and conviction records pursuant to applicable law.
