1029 Product Training Jobs - Page 33

Job Track Description: Performs business support or technical work, using data organizing and coordination skills. Performs tasks based on established procedures. In some areas, requires vocational training, certifications, licensures, or equivalent experience. General Profile Proficient in a range of operational processes through prior experience and trainings. Completes assignments and guides the work of peers and other team members. May work cross-functionally, in different areas when necessary. Proposes improvements to processes and methods. Works within established procedures and practices. Functional Knowledge Has developed skills in a range of processes, procedures and systems. Acts as a technical expert in an area. Business Expertise Understanding of how best teams integrate and work together to achieve company goals.. Impact Impacts own team and other teams when work activities are closely aligned. Suggests improvements to existing processes and solutions to improve efficiencies. Leadership Serves as a team leader and may allocate work. Provides subject matter guidance to junior team members. Problem Solving Ability to problem solve and provide the best outcome for clients and end users. Interpersonal Skills Exchanges ideas and information effectively. Uses tact and diplomacy when communicating. Responsibility Statements Conducts training classes for employees on the features and operation of products and technology, client tools, processes, including basic soft skills. Responsible for design and update of basic level training materials and courses based on client or internal needs. Organizes training content in a clear sequence for delivery. Works with subject matter experts to keep content current and effective. Reviews and prepares training resources and materials to deliver classes. Collects training feedback from participants. Conducts \"train the trainers\" sessions, as necessary. Analyzes, produces, and distributes training reports. Guides other trainers and assigns tasks. Performs other duties as assigned Complies with all policies and standards Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded:click here to access or download the form. Complete the form and then email it as an attachment toFTADAAA@conduent.com.You may alsoclick here to access Conduent's ADAAA Accommodation Policy. At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Position Overview: We are seeking a dynamic and experienced Customer Success Manager to join our growing team. As a Customer Success Manager at Naukri.com , you will be responsible in - Ensuring our client's success by driving adoption through offline/online training, fostering strong relationships, and providing strategic guidance to maximize the value Trusted advisor to our clients, helping them achieve their hiring goals and optimize their recruitment strategies. Key Responsibilities: Develop and maintain strong, long-lasting relationships with key stakeholders within client organizations, including HR, recruitment, and talent acquisition teams. Collaborate with clients to understand their unique business needs and objectives, and tailor our platform solutions to align with their goals. Provide strategic guidance and best practices to clients to ensure they are effectively utilizing the Naukri platform to achieve their hiring and talent management objectives. Conduct regular check-ins, business reviews, and performance analyses to track client satisfaction and platform utilization. Proactively identify opportunities for upselling and expansion by understanding clients' evolving needs and suggesting relevant product offerings. Serve as the main point of contact for escalated client issues, working closely with cross-functional teams to resolve challenges and ensure client satisfaction. Lead the onboarding process for new clients, ensuring a smooth transition and successful implementation of the product platform within their organizations. Stay up-to-date with industry trends, competitive landscape, and best practices in HR and skill assessment to continuously enhance our customer success strategies. Qualifications: Master's degree is a plus. Proven track record of at least 3 years in customer success or account management roles. Strong understanding of HR processes, talent acquisition, and skill assessment methodologies. Exceptional communication and interpersonal skills, with the ability to build rapport and influence at all levels of an organization. Demonstrated experience in managing and growing client accounts, driving upsell opportunities, and achieving revenue targets. Problem-solving mindset with the ability to navigate complex client situations and deliver effective solutions.

Responsibilities: * Collaborate with cross-functional teams on product launches * Conduct market research and analyze trends * Meet sales targets through effective selling techniques Health insurance Food allowance

We're expanding and seeking talented individuals who bring expertise, unique skills, and a fresh perspective to our dynamic team. If you are driven to make a significant impact, we invite you to apply and embark on a path of professional development and success with Supportio Business Services. Roles & Responsibilities : 1. Design and develop comprehensive training modules to enhance sales techniques, product knowledge, and customer engagement skills. 2. Facilitate workshops, seminars, and one-on-one training sessions for both new hires and existing sales staff to ensure consistent skill development. 3. Work closely with sales managers to identify training needs, align training objectives with sales goals, and address performance gaps. 4. Stay informed about the latest sales strategies, tools, and best practices to incorporate into training programs. 5. Keep detailed records of training activities, participant progress, and feedback to track development and inform future training initiatives. Prerequisite for applying for the position : 1. Are available for full-time in-office employment ( Office Location - Thane, Maharashtra ) 2. Can work from the office and Can join immediately. Working days : Monday to Friday Shift : Night Shift (8:00 PM 5:00 AM IST)

Position Overview: The Product Manager will be responsible for managing the lifecycle of our products, from concept to market launch and beyond. This role requires a deep understanding of the healthcare sector, specifically medical devices, and the unique dynamics of the Indian market. The ideal candidate will have a strong background in product management, excellent strategic thinking, and the ability to work collaboratively across various departments. Key Responsibilities: Product Strategy and Roadmap: Develop and implement product strategies and roadmaps aligned to drive growth and meet financial objectives. Assist Product team with Product lifecycle management to demonstrate SKU reduction and associated cost savings. Market Analysis: Conduct market research and analysis to understand customer needs, market trends, and competitive landscape in the Indian healthcare sector. Product Development: Collaborate with R&D, engineering, and design teams to guide the development of devices and clinical training programs, ensuring they meet the requirements and regulatory standards. Regulatory Compliance: Ensure that products comply with local and international regulatory requirements and standards. Go-to-Market Strategy: Plan and execute product launches, including pricing, positioning, marketing and sales tools needed to support business activities including literature, patient collateral, advertising, trade show materials, customer education programs and workshops, etc. Stakeholder Collaboration: Work collaboratively with key internal stakeholders to support the introduction of new products to market, including planning and execution of launches and campaigns. Build relationships: Build good relations with customers, end-users, distributors and other key partners necessary for the development and growth of the business. Customer Feedback: Gather and analyze customer feedback to inform product improvements and updates. Identify, develop and launch new products that will drive sales and margin growth. Training and Support: Provide product training and support to sales and marketing teams, as well as external partners and customers. Performance Monitoring: Monitor product performance, analyze key metrics, and make data-driven decisions to optimize product success. Qualifications: Graduate/ Post Graduate in Biotechnology, Biochemistry, Biomedical, or a related field. Proven experience (4-6 years) in product management within the medical device sector, specifically in the Indian market. Strong understanding of the healthcare industry, medical devices, and regulatory environment in India. Strong computer skills (Advanced Excel, Word, PowerPoint, Google sheets). Excellent analytical, strategic thinking, and problem-solving skills. Exceptional communication, negotiation, and presentation abilities. Ability to work collaboratively across cross-functional teams. Willingness to travel as required.

Trainer/Process Trainer BPO for technical support process TNA TNI TTT Refresher NHT PKT IMMEDIATE JOINER If you have Mutual Funds exp then Call/ WhatsApp cv to Sri 8851792136 Neha 8287267407

Role & responsibilities o Conducting training for Agent Advisors o U pdation of training modules o Agent development KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors o Conducting FCS, BCS , and ICS o Conducting GIDs and IIDs o Conducting PRP and FOD as and when required Look after training logistics o Schedule training sessions o Ensure wider participation of agents in programs Monitor progress of agents on a continuous basis o Seek regular feedback from agents , Sales Managers, Partner and Managing Partner o Ensure that agents follow moral and ethical standards when dealing with clients o Monitor Agent development Update training material o Review present training material o Scan environment o Incorporate feedback from Agents, Customers, ADMs, APs, Ps, MPs Ensure that the agents get updated and continuous information on Life Insurance products Facilitate self development of agents Requirements MEASURES OF SUCCESS: Participant feedback Number of days f training Customer survey rating Pass percentage of agents Pass percentage of Agents in IRDA exams Compliance on IRDA requirements Reduction in training cost Awareness level of agents on competition MINIMUM EDUCATION : Graduate in any discipline

Role & responsibilities o Conducting training for Agent Advisors o U pdation of training modules o Agent development KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors o Conducting FCS, BCS , and ICS o Conducting GIDs and IIDs o Conducting PRP and FOD as and when required Look after training logistics o Schedule training sessions o Ensure wider participation of agents in programs Monitor progress of agents on a continuous basis o Seek regular feedback from agents , Sales Managers, Partner and Managing Partner o Ensure that agents follow moral and ethical standards when dealing with clients o Monitor Agent development Update training material o Review present training material o Scan environment o Incorporate feedback from Agents, Customers, ADMs, APs, Ps, MPs Ensure that the agents get updated and continuous information on Life Insurance products Facilitate self development of agents Requirements MEASURES OF SUCCESS: Participant feedback Number of days f training Customer survey rating Pass percentage of agents Pass percentage of Agents in IRDA exams Compliance on IRDA requirements Reduction in training cost Awareness level of agents on competition MINIMUM EDUCATION : Graduate in any discipline

Responsibilities: * Design and deliver technical trainings * Ensure knowledge transfer through interactive sessions * Collaborate with stakeholders on training needs analysis * Maintain up-to-date subject matter expertise Office cab/shuttle Provident fund Accidental insurance

Key Responsibilities Build and maintain strong relationships with customers, understand their needs and concerns, and resolve issues promptly. Create and implement strategies to improve customer loyalty and reduce churn, including personalized communications and targeted offers. Product demonstrations of integrated solutions to acquire new customers Develop complete product understanding and ecosystem to input product feedback and market trends Product Training to sales teams Skills and Attributes: Communication skills: To effectively interact with customers and colleagues. Problem-solving skills: To address customer issues and improve processes. Customer focus: To understand customer needs and prioritize their satisfaction. Strategic thinking: To develop and implement retention strategies. Digital Skills: To be able to use and train customers on tech in teaching Attention to detail: To ensure accuracy and consistency in all aspects of the role. Collaboration: To work effectively with cross-functional teams, including sales and digital to ensure a cohesive customer experience. Customer Centricity: To identify and address customer issues and implement improvements to processes and services. Key relationships Branch Managers, Regional Sales Teams, PMs in other regions Key Competencies Qualification and Prerequisites Graduate, pref. B Ed. Excellent Communication (particularly in English) Open to 14 days travel in a month Interpersonal Skills: Good communication skills, high enthusiasm, ability to build knowledge-based rapport with customers Ability to quickly understand the curriculum publishing market and the products A team player but be able to work on own initiative and with minimal supervision Ability to multi-task, prioritize and meet deadlines Excellent interpersonal relationship skills

Zeta is a Next-Gen Banking Tech company that empowers banks and fintechs to launch banking products for the future. It was founded by Bhavin Turakhia and Ramki Gaddipati in 2015. Our flagship processing platform - Zeta Tachyon - is the industry s first modern, cloud-native, and fully API-enabled stack that brings together issuance, processing, lending, core banking, fraud & risk, and many more capabilities as a single-vendor stack. 20M+ cards have been issued on our platform globally. Zeta has over 1700+ employees - with over 70% roles in R&D - across locations in the US , EMEA , and Asia . We raised $280 million at a $1.5 billion valuation from Softbank, Mastercard, and other investors in 2021. Learn more @ www.zeta.tech , careers.zeta.tech , Linkedin , Twitter Responsibilities Must be familiar with designing user guides/product documents Responsible for research and analysis of zeta products Create and curate content based on requirements Deliver product training Skills Must have interest or passion in Learning and Development Fair understanding of Technology Excellent communication skills Experience and Qualifications Should be proficient with G suite tools Equal Opportunity

Greetings from Ienergizer We are actively looking for an experienced Process Trainer to join our dynamic Training Team at iEnergizer Interested candidates can send your updated CV to : vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Salary upto 40K 6 Days environment Work From Office Interested candidates can send your updated CV to: vanshika.kakkar@ienergizer.com or connect via call at 9289640609 Interested candidates can also come for the F2F interview at the below address and meet me directly. Hard Copy of Resume and Aadhar Card is compulsory for entry purpose (Mention HR VANSHIKA KAKKAR on the top of your resume to get your interview scheduled easily) Location : iEnergizer - Noida Sector 60 A-37, Sector - 60 Noida, Gate number 2 Looking forward to welcoming passionate trainers to our team. Warm regards, Vanshika Kakkar Team Leader - HR

> Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Work Location : Chennai/Bangalore/Pune/Hyderabad Experience : 3-8 Years Requirement gathering and analyzing feasibility for automation. Providing solutions for problem statements that may arise during the process or throughout the entire Xceptor , RPA life cycle. Minimum 3 + years of relevant experience in Xceptor development. Building reusable components. Understanding the scope, building, and designing the business process framework based on the client's business processes and developing a project design to implement the process. Experience in leveraging a combination of Agentic AI and RPA. Extracting tabular data from PDFs. Extracting meaningful data captured by Stylus. Documentation review in accordance with the standard checklist and involvement in creating the CR for the processes if required from the business and for production Xceptor Development , Solution Design, Code review Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Change Practice SME. Experience: 3-5 Years.

Role & responsibilities o Conducting training for Agent Advisors o U pdation of training modules o Agent development KEY RESPONSIBILITIES: Conduct training modules for Agent Advisors o Conducting FCS, BCS , and ICS o Conducting GIDs and IIDs o Conducting PRP and FOD as and when required Look after training logistics o Schedule training sessions o Ensure wider participation of agents in programs Monitor progress of agents on a continuous basis o Seek regular feedback from agents , Sales Managers, Partner and Managing Partner o Ensure that agents follow moral and ethical standards when dealing with clients o Monitor Agent development Update training material o Review present training material o Scan environment o Incorporate feedback from Agents, Customers, ADMs, APs, Ps, MPs Ensure that the agents get updated and continuous information on Life Insurance products Facilitate self development of agents Requirements MEASURES OF SUCCESS: Participant feedback Number of days f training Customer survey rating Pass percentage of agents Pass percentage of Agents in IRDA exams Compliance on IRDA requirements Reduction in training cost Awareness level of agents on competition MINIMUM EDUCATION : Graduate in any discipline

Job Description : Key Responsibilities 1. Sales Management: Develop and implement sales plans to achieve monthly, quarterly, and annual targets. Identify new business opportunities within the Pharma and Biopharma sector. Build and maintain relationships with key clients, including pharmaceutical companies, biopharmaceutical firms, distributors, and healthcare professionals. Conduct regular market analysis to monitor trends, competitors, and customer preferences. Manage the sales pipeline effectively, ensuring timely follow-ups and closure of deals. 2. Marketing Strategy Development: Collaborate with senior management to design and execute marketing campaigns tailored to the Pharma and Biopharma industry. Develop promotional materials, presentations, and content to support sales efforts. Conduct market research to identify potential markets, product demands, and pricing strategies. 3. Product Knowledge and Training: Stay updated on industry trends, new product developments, and regulatory requirements. Train the sales team on product features, benefits, and market positioning. Serve as the subject matter expert for clients, addressing technical and product-related inquiries. 4. Reporting and Analytics: Prepare detailed sales and marketing reports for management review. Analyse performance metrics and recommend strategies for improvement. Monitor ROI on marketing activities and campaigns. 5. Cross-Functional Collaboration: Work closely with R&D, production, and quality assurance teams to ensure alignment of sales and marketing strategies with product capabilities. Collaborate with the customer service team to enhance the client experience and ensure satisfaction. Qualifications and Skills Education: Bachelor's degree in Engineering; MBA in Marketing/Sales is preferred. Experience: 3-6 years of experience in sales and marketing, specifically in the Pharma and Biopharma sector. Technical Skills: Strong understanding of pharmaceutical and biopharmaceutical products and markets. Proficiency in CRM software and Microsoft Office Suite. Familiarity with digital marketing tools and analytics platforms is an advantage. Soft Skills: Excellent communication and presentation skills. Strong negotiation and problem-solving abilities. Ability to work independently and manage multiple priorities. Key Competencies: Strategic thinking and business acumen. Results-oriented with a focus on exceeding targets. Adaptability to work in a fast-paced, competitive environment. Strong interpersonal skills and the ability to build long-term relationships.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others.Experience1-3 Years.

Job Description Job Title: Sales Trainer -Learning & Development Job Type: Full Time Job Summary: We are seeking an experienced Sales Trainer to join our Learning & Development team. The ideal candidate will design and deliver effective training programs that enhance the sales skills and product knowledge of our sales team, driving overall sales performance. Key Responsibilities: Develop and implement comprehensive training programs for new and existing sales staff. Conduct needs assessments to identify training gaps and opportunities. Create engaging training materials, including presentations, manuals, and e-learning modules. Facilitate workshops and training sessions using various instructional techniques. Evaluate the effectiveness of training programs through assessments and feedback. Stay updated on industry trends and best practices in sales training and L&D. Collaborate with sales leadership to align training objectives with business goals. Provide coaching and mentorship to sales team members to reinforce learning. Qualifications: Bachelors degree in business, Education, or related field; Masters degree is a plus. Proven experience as a Sales Trainer or in a similar L&D role, preferably in a sales environment. Strong understanding of sales processes and techniques. Excellent presentation and communication skills. Proficient in using training tools and software (e.g., LMS, e-learning platforms). Ability to engage and motivate diverse audiences. Strong analytical skills to assess training effectiveness. Note: Preferred candidates will be from study abroad background or overseas education companies.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Institutional_Finance_Buy_Side_Others. Experience: 1-3 Years.

Overview Takes ownership of assigned channel account(s) or territory; develops and executes sales strategy for assigned account(s) or territory with manager's input; develops strong relationships with key channel contacts and leverages to Zebra's advantage; utilizes sponsorships, marketing initiatives, etc. to promote partnership and improve Zebra business within the channel. Plan and execute new solution launches within channel and delivers high impact sales presentations and product training. Responsibilities Knowledge/Expertise Technical Skills - Uses moderate domain/solutions knowledge Knowledge of Zebra - Utilizes solid understanding of all Products/Services in business Sales Skills - Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Managerial Skills - Understands policies and practices related to role and shares ideas for improvement Business Acumen - Understands and explains how Zebra solutions can help customer's business results; obtains profitable revenue growth via value proposition vs. competition Market/customer Knowledge - Uses full knowledge of customer's business and market economics/trends to position effectively versus competition Solution Complexity/Strategic Thinking Nature of Problems Solved - Solves routine problems of moderate complexity (e.g. verifying technical compatibility) at the customer level Role in Addressing Problems - Understands and resolves problems with support from technical resources Complexity of Solutions - Typically medium complexity (e.g. value proposition vs. competition), but may have some complex projects that require unique coordination of technical resources Freedom to Act Level of Guidance - Works under general supervision. Makes decisions of moderate complexity that impact deliverables of projects; exercises judgment in approach, sometimes requiring and assessing tradeoffs Takes Direction From - Group Manager and Directors Customer Interface Role - Acts independently or as a team lead for ad-hoc teams Level of Customer Contact - Buyers/decision makers for small and mid-sized deals and end users Main Level of Interaction - Responsible for influencing the customer to purchase moderate size projects Required Knowledge of Customer - Operational strategies for success and competitors Accountability Business and Financial Impact - Responsible for individual revenue attainment with established prices and personal expenses Relative Size and Scope - Moderate to average individual quota size for business and like roles Types of Projects - Many transactions with some moderately complex deals Strategic Impact for Zebra -Medium/mid-term Qualifications Preferred Education: Bachelors or equivalent experience Preferred Work Experience (years): 6+ years of applicable work experience. Key Skills and Competencies: Uses moderate domain/solutions knowledge Applies Solution Selling concepts to customer situations; excellent communication and interpersonal skills Understands policies and practices related to role and shares ideas for improvement Base location: Kolkata Should be able to handle North East India and Bangaldesh Market. Must be able to speak to Bengali

Position Summary Learning & Development (L&D) is a strategically important function at Gallagher Service Center. The Senior Manager - L&D will be responsible for developing and implementing an organization wide Learning & Development strategy that facilitates and drives individual development and capacity building in line with organizational requirements. The position will involve collaborating effective ly with people at all job levels and interacting with a diverse group of individuals and personalities to ensure the achievement of individual, functional and organizational goals . III. Primary Responsibilities would include, but not be limited to, the following: • Conducting Training Needs Analysis using both structured and informal methods to capture requirements across the organization; identifying current and future developmental needs at the individual level, and capacity building requirements at the institutional level • Conceptualizing innovative and flexible methods to address the developmental and capacity building needs identified, including identification of external training programs and conferences, the design and delivery of in -house training sessions, enrollment in online learning programs, mentoring, self-learning, and other methods as appropriate • Drawing up a comprehensive L&D Plan based on the developmental needs and methods identified • Driving and facilitating the implementation of the L&D Plan to ensure smooth execution with effective outcomes; providing thought leadership around program design and delivery • Monitoring and evaluation of both structured and informal methods used; making continuous improvements in the approach, process and methods as appropriate • Organizing and anchoring the New Hire Orientation programme to enable easy settling-in and acculturalization of new joinees • Refining existing systems and processes, and setting up new processes as required, including: preparing and tracking the annual L&D Budget; creating and updating the Training Calendar; tracking training attendance; capturing feedback on training programs as well as conferences and workshops attended • Tracking L&D related data and generating regular MIS reports as required • Maintaining a keen understanding of learning & development trends, developments and best practices . IV. Skills and Competencies • 15 to 17-year of relevant experience and a good understanding of L&D systems and processes, instructional design, content development, training delivery, and evaluation of training effectiveness. Exposure to working in an organization involved in Insurance or Finance Domain would be an added advantage. • High quality written and verbal communication skills, strong listening skills • Excellent interpersonal skills and a demonstrated ability to interact with all levels in the organization • Demonstrated success in implementing innovative training techniques and learning technologies, in multiple areas including managerial and leadership development areas • Experience in conducting organizational, program level, and individual needs analysis to identify learning and development needs; experience in running targeted development programs • Good knowledge of the training/learning related offerings available in the market, including relevant training organizations and service providers Exposure to authoring tools, Learning Management Systems (LMS) and eLearning development systems, tools and resources.

Have Opening for Regional Training Manager - Bangalore - With Leading NBFC Location - Bangalore Need exp in Classroom Training, Offline Training MBA must. CTC - Can discuss Interested candidate share resume to - sanjeevani.dupare@voicehr.in

KNOWLEDGE, SKILLS & ABILITIES Credentials and Experience: Essential: Previous experience with the Oracle Hospitality Simphony Point-of-Sale or similar F&B Point-of-Sale software products. Tertiary qualification in a Technical or Hospitality Management field Knowledge of manual Food & Beverage procedures. Familiarity with relational database management systems such as Oracle 12c, 19c Database Server is preferred. Good working knowledge of TCP/IP networks, PC s and troubleshooting techniques. Good knowledge of Hardware - Workstations, Printers and any peripherals. Professional Skills : Analytical problem solving skills. Project Management skills. Strong presentation and interpersonal skills. Superior communication skills, written and verbal. Applicants are required to read, write, and speak the following languages English Abilities: Ability & credibility to work effectively with the client at all levels of the organization. Proven ability to work unsupervised or as a team member of both the local office team and wider company teams. Creative thinking abilities so experiences and knowledge may be used to create new ideas and think outside the box . A self-starter with initiative, drive and strong desire to succeed. Ability to work under stress. Flexibility with people, time and shifts. SPECIAL REQUIREMENTS Able to work overtime and public holidays as requested. Able to work in shifts. Career Level - IC2 DUTIES & RESPONSIBILITIES: Install and configure the Oracle Hospitality F&B product suite. Train the application software with a demonstrated understanding of current food & beverage management techniques. Hardware - Workstations, Printers and any peripherals. Impart specific knowledge related to restaurant operating procedures. Be familiar with and adhere to the latest training and installation standards and procedures. Work with the My Oracle Support global support system and Support organization on escalating client issues. Work with the customer and the broader Oracle Hospitality F&B team to ensure service level requirements are exceeded. Necessary technical skills; Active participation in online education and product training courses; Participate in quality assurance of new product and/or version release software when required. Submit timely and accurate project status and other required reporting via current communication method.