1029 Product Training Jobs - Page 37

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Role & responsibilities Daily product demos and tastings across HORECA outlets in entire NCR. Create innovative beverage, soft serve, and dessert recipes using CoolM products ( our Brand ) Train chefs, staff, and clients on product usage and preparation techniques Collect market feedback and contribute to R&D on new mix applications Work closely with sales and marketing teams to align product use cases Represent CoolM ( our Brand ) at regional food events, tastings, and launches Minimum 3 years experience in culinary or beverage-focused roles Strong barista skills, with hands-on experience making coffee-based drinks Exposure to hotels, cafes, QSRs, or foodservice brands Passionate about soft serves, cold coffees, and dairy-based innovation Strong communication and client-facing skills Preferred candidate profile Culinary school diploma or relevant foodservice training Experience working with beverage/ice cream brands or distributors

Role & responsibilities Devise technical training programs according to organizational requirements Produce training schedules and classroom agenda Determine course content according to objectives Prepare training material (presentations, worksheets etc.) Execute training sessions, webinars, workshops etc. in groups or individually Arrange for and conduct on-site training when needed Keep and report data on completed courses, absences, issues etc. Observe and evaluate results of training programs Determine overall effectiveness of programs and make improvements Preferred candidate profile Proven experience as technical trainer Knowledge of modern training techniques and tools in technical subjects Experience in designing technical course content Ability to address training needs with complete courses Working knowledge in MS Office (especially Powerpoint) Outstanding communication skills and comfortable speaking to crowds Excellent organizational and time-management abilities Perks and benefits

We are seeking an experienced and qualified Retail Trainer to provide high-quality training to our candidates. The ideal candidate should have Fluency in English language & Hindi, with a strong background in Training

TAT Ensure TAT is achieved as per agreed SLA Quality & FTR 99% Quality & FTR needs to be maintained across all line of Business Stake Holder Management Ensure to manage internal and external stakeholders and according to give the feedback, ensure smooth transactions and process improvement, better relations. Productivity & Process Improvement Ensure Optimum utilization of resources and individual productivity of resources are measured accordingly. To indentify process gaps and suggest for improvements Compliance Nil compliance, Audit deviations OR impact on overall Operations audit - Satisfactory Audit rating . Training Ensure process and product training in place Education Any Graduate or MBA preferably

Sam Tech Datasys Pvt. Ltd. is looking for Medical Transcription Trainer to join our dynamic team and embark on a rewarding career journey. Identifying training needs: Assessment of employee skills and knowledge gaps to determine the type of training required Designing training programs: Creating customized training programs that meet the specific needs of the organization and its employees Delivering training sessions: Leading classroom-based or online training sessions, using a variety of teaching methods to engage participants and enhance learning Evaluating training effectiveness: Monitoring and evaluating the impact of training programs on employee performance and business outcomes Keeping up to date with industry developments: Staying informed of new trends and developments in the training field to ensure the organization's training programs remain relevant and effective

Urgent hiring for Process Trainer role at IEnergizer Noida!!! Click Here to Apply 9711881552 Designation: Process Trainer/Sr. Process Trainer Roles and Responsibilities: - Trained New Hired Trainee, conduct daily assessments, mock calls and designed Training Materials, Questionnaires and necessary tools. Train the trainees on essential customer service skills such as problem-solving, empathy and customer centric behavior. Monitoring and evaluating the performance of new and existing employees. Pre and Post Shift Briefing and download of every recent update on floor. Preparing reports like Training Calendar, maintaining Batch Tracker, attendance, RAG report and Calibrations etc. Collaborating with other trainers, SMEs, supervisors and managers to identify training needs and develop strategies. Conducted TNI, Refresher Trainings and Mapping their Efficacy for Improvement Ensuring timely delivery of training batches on floor along with supporting OJT Daily Dip check, monthly PKT through Gamification and shared reports with clients. Conducted Supervisor meet once in a week with OPS, Quality regarding the process updates. Desired Candidate Profile: - 1-4 years of experience in Process Training or Product Training in BPO/Call Centre industry. Excellent communication, presentation, and facilitation skills with the ability to engage diverse audiences. Proficiency in MS Office applications (Word, Excel, PowerPoint) for report preparation and presentation purposes. Perks & Benefits: - Corporate work environment Job Location - Noida Sec 60. Salary 45K Work From Office Interested candidates are requested to connect on below mentioned contact no. HR SHOBHA - 9711881552 We are looking for immediate joiners!!!

...... Role Overview: We are seeking a dynamic and detail-oriented Product Specialist (Training & System Support) to drive internal product knowledge, knowledge management, recap sessions, facilitate new product trainings, and ensure smooth operational and technical product support globally. This role blends training , documentation , and product operations requiring strong coordination, communication, and documentation skills. Key Responsibilities: Training & Knowledge Transfer: Conduct in-person and virtual product training sessions for internal employees across global offices; Prepare and deliver onboarding/induction training for new joiners and provide feedback to reporting managers; Maintain a training calendar and ensure timely communication of scheduled sessions; Conduct recap/refresher training sessions to ensure updated product understanding; Coordinate and execute training for new product launches and enhancements; Prepare, update, training modules, presentations, and learning material; Develop and manage training acknowledgment forms, quizzes, and test series for knowledge evaluation. Documentation & Process Management: Document new features, enhancements, and processes clearly and distribute them internally; Maintain a central repository of all training and product documentation; Create how-to guides, SOPs, FAQs, and other learning collateral for teams; Assist in keeping product knowledge resources. Product Support & Escalation Handling Support teams with daily system support and process clarifications; Address and manage escalations related to system queries or new features; Required Skills & Qualifications: - Bachelors degree in Business Administration, Hospitality, Travel Management, or a related field; - 25 years of experience in product training, product support, or operational roles; - Excellent presentation and communication skills; - Strong command over Excel, PowerPoint, and documentation tools; - Ability to simplify complex systems and processes for clear team understanding; - A team player with excellent coordination, follow-up, and execution capabilities. Desirable Skills: Exposure to travel tech platforms or B2B travel booking engines is a plus; Experience with training tools, LMS systems, or knowledge bases;

The role requires Voice or non voice. Ratio of Voice and non voice Good to have hiring Skills from the candidate but not a show stopper to hire. It would be an add on over and above the Essential skills BPO / Non BPO experience Experience required in which industry domain ( Travel / Medical devices etc)

Job Title: Lead - New Hire Training Location: Hyderabad Shifts: Rotational Company Description: You are joining Sutherland, a global business transformation company offering an integrated set of back-office and customer service support services. One of the largest, independent process transformation companies in the world, Sutherland serves marquee clients in major industry verticals. With our head office in Rochester, New York, USA, Sutherland spans 60 location across 19 countries supporting 8 industries, focusing on delivering results that businesses can see, resulting in improved experiences that their customers can feel. As a Trainer, you will deliver and evaluate soft & technical skills training on all aspects of client training. Job Description: You are also expected to: - Create, facilitate and/or revise training materials and documents to equip staff with fundamental skills and knowledge - Fill out accurate reports - Establish and maintain communication with clients and/or team members; understand needs, resolve issues, and meet company expectations - Facilitate all aspects of a multi-week transmission and blended type new hire training & nesting - Facilitate all aspects of floor-training and BQM Training for the program - Responsible for self-skilling & certification during periods of un-activity (classroom) - Supervise and coach learners in nesting & BQM type environments - Facilitate multi-hour product, behavioural or tool change type learning experiences - Oversee new hire progression and enhancement training; provide feedback and implement appropriate solutions; and - Coach and give feedback to trainees to help them fulfil performance metrics - Coach and provide feedback and supervision during OJT/Nesting/TQ/Evolution Qualifications: Our most successful candidates will have: - Earned a Bachelors degree in any field - At least 3-7 years of work experience as a Trainer - Excellent working knowledge on Microsoft Office applications (Excel, PowerPoint, Word and Outlook) - Strong English verbal and written communication skills - Strategic in developing solutions and process improvements - Willingness and ability to work in a shifting or graveyard schedule

Job Title: Associate Manager New Hire Training Location: Mumbai Company Description: Sutherland is seeking an attentive and goal-oriented person to join us as an Associate Manager - New Hire Training. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you! Job Description: New Hire Training: Conduct comprehensive onboarding programs for new employees, ensuring they understand operational processes, tools, and best practices. Provide hands-on training and shadowing sessions tailored to PRA, CRA, Interline Proration, and Fare Audit processes or a combination of any of these Ongoing Training for Existing Agents: Identify skill gaps through assessments and feedback and create targeted upskilling programs. Deliver refresher courses, process updates, and compliance training regularly. Training Content Development: Design and update training manuals, job aids, e-learning modules, and other supporting materials. Collaborate with subject matter experts to ensure content accuracy and relevance. Performance Evaluation & Support: Assess trainees’ performance through tests, role plays, and practical evaluations. Provide coaching, feedback, and support to agents post-training to ensure on-the-job effectiveness. Reporting & Continuous Improvement: Maintain detailed training logs, performance reports, and improvement plans. Stay updated with industry standards and changes in airline accounting practices to continually enhance training effectiveness. Qualifications: Should have trained people on programs like PRA \ CRA, Interline proration, Fare audit or Fare distribution programs Has been working on airline processes for 3+ years. Understands GDS and BSP \ ARC reporting tools. At least 1 year of work experience as a trainer - Excellent working knowledge on Microsoft Office applications (Excel, Powerpoint, Word and Outlook) - Strong English verbal and written communication skills Strategic in developing solutions and process improvements Willingness and ability to work in shift and open to travel to train people

Managing Specialist channel partners of Measuring Tools to achieve sales & Collection KPIs. Expansion of network by appointment of new MT specialist dealers in the region Impart product training to the MT specialist dealers in the region Need to Conduct sales activities to generate demand & placement of product in primary and secondary trade channel. Support the ASM, KUM for business development & approach end users Should promote New products & Increase the market share of Measuring Tools Should be product specialist, well verse with product specifications, product segments & demonstrate Measuring Tools to users/ dealers Collect & have good knowledge of Market, Competition & allied products of Measuring tools

Managing Specialist channel partners of Measuring Tools to achieve sales & Collection KPIs. Expansion of network by appointment of new MT specialist dealers in the region Impart product training to the MT specialist dealers in the region Need to Conduct sales activities to generate demand & placement of product in primary and secondary trade channel. Support the ASM, KUM for business development & approach end users Should promote New products & Increase the market share of Measuring Tools Should be product specialist, well verse with product specifications, product segments & demonstrate Measuring Tools to users/ dealers Collect & have good knowledge of Market, Competition & allied products of Measuring tools

Key Roles and Responsibilities: Training Program Development: Develop and deliver training programs, both in-person and online, covering product features, benefits, and usage. Material Creation: Create and maintain training materials like manuals, presentations, online modules, and videos. Needs Assessment: Regularly evaluate training needs and identify areas for improvement, tailoring instruction accordingly. Collaboration: Work closely with product development, sales, and marketing teams to gather feedback and refine training materials. Evaluation: Evaluate training effectiveness through assessments and feedback, ensuring participants understand and retain information. Ongoing Support: Provide ongoing support and coaching to employees or customers after training. Staying Informed: Keep up with industry trends and competitor products to maintain relevant training content. Client Interaction: Analyze client learning needs, develop curricula, and ensure training aligns with organizational objectives. Performance Improvement: Offer guidance and mentoring to improve individual performance. Data Analysis: Track and report on training effectiveness, using data to make adjustments to training programs. Regards Swati Suman 7677321404

We are seeking an experienced and highly motivated Sales Training Senior Manager with a strong background in the Insurance, Automobile, or Financial sectors. This role is critical in shaping and executing our sales training strategies, aimed at enhancing the skills and performance of our sales teams. The ideal candidate will have in-depth industry knowledge, proven training expertise, and a strategic vision to drive sales success across our organization. Key Responsibilities: Strategic Development: Develop and execute targeted sales training programs specific to the Insurance, Automobile, or Financial sectors, aligned with the companys sales goals and industry requirements. Conduct needs assessments and market research to identify emerging trends and training needs unique to the industry. Program Management: Design and manage training programs, including onboarding for new hires and ongoing development for existing sales personnel. Ensure training content is relevant to industry standards and regulatory requirements, and is updated regularly to reflect changes in the sector. Training Delivery: Lead engaging and informative training sessions, utilizing a blend of classroom, virtual, and experiential learning methods tailored to the sector’s nuances. Provide one-on-one coaching and support to sales teams to apply training concepts effectively in real-world scenarios. Collaboration and Communication: Partner with senior leadership and department heads to align training initiatives with business objectives and sector-specific challenges. Communicate training plans, progress, and results to stakeholders, ensuring transparency and alignment with overall business strategies. Performance Tracking: Establish and monitor metrics to evaluate the success and impact of training programs on sales performance and productivity. Analyze feedback and performance data to continuously refine and enhance training strategies. Content Development: Create and maintain comprehensive training materials, including presentations, manuals, case studies, and digital resources, tailored to the Insurance, Automobile, or financial sectors. Ensure content accuracy and relevance, incorporating sector-specific scenarios and compliance requirements. Team Leadership: Manage and develop a team of training professionals, providing direction, support, and growth opportunities. Cultivate a high-performance training culture, fostering innovation and collaboration. Qualifications: Education: Bachelor’s degree in Business, Sales, Marketing, Human Resources, or a related field. Advanced degree or relevant certification is a plus. Experience: Minimum of 8+years of experience in sales training, with a focus on the Insurance, Automobile, or Financial sectors. At least 3-5 years in a senior or managerial role. Skills: In-depth knowledge of sales processes, methodologies, and best practices specific to the Insurance, Automobile, or Financial sectors. Proven ability to design and deliver impactful training programs and workshops. Excellent presentation, communication, and interpersonal skills. Strong analytical skills to assess training effectiveness and make data-driven improvements. Proficiency with training technologies and platforms. Leadership: Demonstrated ability to lead and inspire a team, manage complex projects, and collaborate with various departments. Preferred Attributes: Experience in a high-growth or large-scale organization within the Insurance, Automobile, or financial sector. Advanced certification in training and development (e.g., CPLP, ATD). Familiarity with industry regulations and compliance requirements.

Role & responsibilities 1. Product Knowledge Deep understanding of vehicle specifications, features, benefits, and technology. Ability to explain complex technical details in simple terms. 2. Sales Process Expertise Strong grasp of the entire sales funnelfrom lead generation to closing. Experience with consultative and value-based selling. 3. Training & Coaching Skills Ability to design and deliver effective training programs (both classroom and on-the-floor). One-on-one coaching for performance improvement. Familiarity with adult learning principles. 4. Communication & Presentation Skills Clear, engaging, and persuasive communication. Excellent public speaking and presentation delivery. 5. Customer Handling Skills Teaching how to understand customer needs, objections, and behaviors. Building customer-centric selling approaches. 6. Digital & CRM Tools Proficiency Familiar with dealership management systems (DMS), CRM software, and online lead handling. Ability to train others on using digital tools effectively. 7. Performance Monitoring & Reporting Track training effectiveness using KPIs (conversion rates, CSI scores, etc.). Provide feedback and continuous improvement strategies. 8. Team Motivation & Leadership Inspire and motivate dealership staff to meet sales targets. Lead by example and foster a positive sales culture. 9. Adaptability & Market Awareness Stay updated with market trends, competitor products, and customer expectations. Tailor training content accordingly. 10. Conflict Resolution & Soft Skills Manage interpersonal issues among sales staff. Train in empathy, negotiation, and stress handling. Preferred candidate profile

Role & responsibilities Training Offline sales/FOS team Call/Demo Auditing Coach advisors on new product features and releases Create learning solutions and training modules for effective delivery of training Conduct crash courses for any new product and process updates Analyze and measure performance targets and provide coaching Ensure assigned team members achieve quality targets Carry out trainings to boost members morale Monitor and manage effectiveness of training Requirements :- Bachelor or Master degree is preferred. Can speak Tamil & Malayalam Fluently Should have 1 to 2 years of experience in Sales, product and process training Quick and continuous learner and should have planning, organizing, execution skills Excellent Hindi and English communication skills along side with any 2 Regional language speaking skills Should be proficient in delivering presentation and coaching skill Need to have business acumen

Hiring for process Trainer / product Trainer Min 2 year exp as process Trainer package - 6.5LPA Gurgaon/Noida 6 days working Juhi - 8700597873 send cv on - hrjuhi.imaginators@gmail.com

yearshareTitle: Process Trainer Company: Ocube Services Location: Noida, Sector 63 Experience: Minimum 2 year in Training Salary: up to 50,000 sales training, coaching, and development background Job Description: Ocube Services is looking for a Sales Trainer to enhance the skills and performance of our sales team. The ideal candidate should have a strong background in sales training, coaching, and development to drive business growth. Key Responsibilities: Develop and deliver sales training programs for new and existing employees Improve sales techniques, product knowledge, and customer handling skills Conduct training sessions, role-plays, and workshops to boost team performance Monitor and assess training effectiveness through feedback and performance metrics Work closely with sales managers to identify skill gaps and implement improvement plans Keep up-to-date with industry trends and best practices in sales training Requirements: Minimum 2 year of experience as a Trainer Strong communication, presentation, and coaching skills Ability to design and deliver engaging training programs Experience in sales processes, objection handling, and customer interactions Knowledge of CRM and sales tools is a plus Interested candidates can apply now!Role & responsibilities . For more information : Bhavneet Kaur : 8130575252 ( Can Shshareare the Resume over the whatsapp )

Position Overview Industry lead - Field Sales Trainer Functional Area: Ftech Function Related Activities/Key Responsibilities ~ Be the Go-To Person for Field/Product Training Needs for the entire Region/State. ~ Responsible for managing OJT for 50 ground sales teams ~ Assisting Sales team from end to end for sales Closures ~ Experience of engaging in Direct Sales, customer-facing roles ~ Owning Sales Performance for MoM on improving efficiency ~ Handling multiple LOBs - Process oriented along with sales efficacy ~ Sales (B2B) TrainingExposure can be advantage Corporate only + Excellent Communication Skills. ~ Good Content development and PPT creation skills ~ Should be comfortable with online-offline trainings ~ Prior exposure to Handholding and managing OJT Your Role at Large Qualification Requirements ~ Must have experience of HARD CORE SALES TRAINING and Sales Coaching. ~ Experience of engaging in Direct Sales, customer-facing roles. ~ Responsible for crafting a sales training program for new Salespeople ( onboarding program). ~ Travel Willingness. Open to travel from one location to another along with the sales team. ~ Develop new training content, modules, and resources to address evolving customer needs, industry trends, and product updates. ~ Must be Excellent in PowerPoint Presentation, preparing daily reports and different training tools. ~ Excellent Communication skills and interpersonal skills. ~ Participate in the Sales / Campaign/ Business Review meetings. ~ Produce a monthly report on the impact of sales training programs conducted. ( eg. Achievement of sales targets). ~ Should be good at creating and understanding data report ~ Report on impact of training programs (e.g. sales achieved) Pre-Requisites ~ Currently in a Sales Trainer Role . ~ Should be a seasoned sales trainer ~ Field training experience preferred ~ Comfortable in traveling. Apply over Job Post OR Drop your CV at : bhawana.yadav@in.experis.com

The Nokia NI business group is currently in search of a skilled professional in IP training and certification to enhance our IP network learning program. The ideal candidate will be instrumental in the delivery of IP and NSP classes which cover course content and labs. This role requires the delivery of content to a diverse audience, comprising customers, partners, and Nokia employees, through both virtual and in-person interactions. You have: Bachelor's or Masters degree in Computer Science, Software, or related technology discipline or equivalent experience. 10+ years of experience in working with IP and/or Optical networks Experience in working with other business units such as IT, corporate security, and 3rdparty vendors such as HP. Fluency in English and French. Both written and verbal, are required. Experience in IPN technical support, R&D, PLM, NPI, Professional Services, or equivalent roles. It would be nice if you also had: Relevant work experience with a telecommunications equipment vendor or service provider is an asset. Nokia Service Routing Certification (NRS-II/ SRA), Cisco Certification (CCIE Routing & Switching or Service Provider), and/or Juniper Certification (JNCIP/JNCIE), or equivalent experience. You will serve as a technical subject matter expert and will be responsible for delivering classes in Virtual Environment and face-to-face. You must travel up to 50% of the time to deliver training and support clients. Evaluating training programs on an ongoing basis by collecting feedback from customers and working with the Communications team to ensure maximally effective training programs. You will review the content material and provide feedback to the content developers.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Appium.

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees.

Role & responsibilities:- Training needs analysis- liaison with all stakeholders. To identify training needs of employees with relation to product, technical knowledge and behavioural skills. Preparation of training calendar for all the allocated stores. Conducting the following Trainings for all store employees: Product Training Process Training Systems training Behavioural training. Coordinating with various brands to conduct training at stores. On floor evaluation and feedback about training effectiveness Preparing MIS for all the trainings conducted including brand and other external trainings. Designing the training activities as required (content creation, mode of delivery etc.) Drive organizational level training initiatives like LMS etc. Monitor the training being conducted internally and externally, plan and take corrective actions wherever required. Manage On-going training of the all the employees at the store and partner with HR and Training team to enhance the capability, skill and knowledge levels of store employees. Skills & Competencies 2+ years of experience in retail or CDIT trainings Qualification/Experience Graduate / Post Graduate

Company Overview: Mia by Tanishq is a contemporary fine jewellery brand from Titan Company Limited, catering to the modern Indian woman. Our franchise store aims to deliver an exceptional shopping experience, showcasing Mia's unique and versatile designs. We are committed to excellence, customer satisfaction, and fostering a positive work environment. Job Summary: We are seeking a dynamic and results-oriented Retail Store Manager to lead our Mia by Tanishq franchise store. The ideal candidate will be responsible for all aspects of store operations, including driving sales, delivering outstanding customer service, managing and developing the store team, maintaining inventory, and ensuring the store's visual merchandising aligns with brand standards. This role requires a leader with a strong retail background, preferably in jewellery, and proven experience in managing and motivating a team. Key Responsibilities: Sales and Customer Experience: Drive and achieve store sales targets and profitability goals. Ensure an exceptional and personalized customer experience for every client, adhering to Mia by Tanishq's service standards. Build and maintain strong relationships with customers to foster loyalty and repeat business. Handle customer queries, concerns, and feedback professionally and efficiently. Stay updated on product knowledge, current promotions, and industry trends. Sale and Retail Metrics improvement. Driving Golden Harvest Enrolments, New Customer Acquisition, Execution of BTL activities in catchment. Team Leadership and Management: Recruit, train, mentor, and motivate a high-performing store team. Conduct regular performance reviews and provide constructive feedback for team development. Schedule staff effectively to ensure optimal store coverage and customer service. Foster a positive, collaborative, and customer-focused team environment. Ensure all staff adhere to company policies, procedures, and ethical standards. Store Operations: Oversee the day-to-day operations of the store, ensuring smooth functioning. Manage inventory effectively, including ordering, receiving, storage, and regular stocktakes. Minimize stock loss through diligent inventory control and adherence to security protocols. Ensure the store is visually appealing, clean, and well-maintained, adhering to Mia by Tanishq's visual merchandising guidelines. Manage store expenses and budgets effectively. Oversee all point-of-sale (POS) transactions, cash handling, and daily reconciliation. Implement and maintain health and safety standards within the store. Reporting and Communication: Prepare and submit regular reports on sales performance, inventory, customer feedback, and other key metrics to the Franchise Owner. Communicate effectively with the franchisor, head office, and other stakeholders as required. Provide insights and recommendations for improving store performance and customer satisfaction. Qualifications and Experience: Bachelors degree in Business Administration, Retail Management, or a related field is preferred. Proven experience as a Retail Store Manager or Assistant Store Manager. Minimum of 4 years of experience in retail, preferably within the jewellery sector. Candidates with significant experience in other high-value retail (~4 Cr turnover) will also be considered. Demonstrable experience in people management, including hiring, training, performance management, and team motivation is essential. Strong understanding of retail operations, inventory management, and visual merchandising. Proven track record of achieving sales targets and driving profitability. Excellent communication, interpersonal, and customer service skills. Strong leadership and organizational skills with the ability to multitask. Proficiency in MS Office and retail management software/POS systems. Ability to work flexible hours, including weekends and holidays. Fluency in English, Kannada and Hindi Preferred Skills: In-depth knowledge of jewellery products, gemstones, and current market trends. Experience working in a franchise environment. Strong business acumen and analytical skills. Passion for the Mia by Tanishq brand and its values. What We Offer: A competitive salary and performance-based incentives. Opportunity to work with a leading contemporary jewellery brand. A supportive and growth-oriented work environment. Training and development opportunities.