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6.0 - 11.0 years
4 - 9 Lacs
Vadodara
Hybrid
JOB LOCATION - VADODARA, GUJARAT Job Roles and Responsibilities are as follows: Dealer Management: Build and maintain strong relationships with Dealers. Act as the primary point of contact for Dealers in the assigned territory. Drive the achievement of organizational sales goals through Dealers by setting and monitoring targets. Identify, appoint, and onboard new dealers in strategic locations to strengthen market presence. Evaluate the performance of existing dealers and deactivate non-performing when necessary to ensure optimal channel efficiency. Product & Policy Communication: Keep dealers updated on new products, features, and updates. Communicate changes in company policies and processes to ensure compliance. Sales Support: Assisting dealers in processing customer orders and ensuring timely fulfilment. Provide support to dealers in closing sales deals with retail clients. Training & Development: Conduct product and process training sessions for dealers and their sales team at regular intervals. Ensure dealers have a clear understanding of NEXIONs offerings and value propositions. Performance Tracking: Monitor and evaluate the performance of every dealer regularly. Provide insights and recommendations to improve sales performance. Customer Experience Management: Support dealers in delivering a superior customer experience. Resolve dealer and client issues promptly and professionally.
Posted 2 months ago
1.0 - 3.0 years
2 - 5 Lacs
Kochi
Work from Office
Medical Sales Representative Area Sales Manager - Theratech Medicals Locations: Cochin Calicut, Kerala Experience: 1-3 years in medical equipment or product sales Preferred Skills: Sales cycle, CRM, market knowledge, Neuro products (added advantage) Desired Background: Medical Sales, Pharma Sales, Biomedical B. Pharma. Salary :25k + Attractive Commission Key Responsibilities: - Promote and sell Theratech medical products, highlighting value propositions. - Build and maintain relationships with decision-makers in hospitals and clinics. - Identify key accounts, generate leads, and develop a territory business plan. - Provide product training, conduct demonstrations, and attend trade meetings. - Monitor market trends, competitive activity, and submit regular reports. Requirements: - Proven track record in medical device sales (corporate private hospitals). - Strong network of key opinion leaders (KOLs) in the region. - Ability to work independently, manage key accounts, and drive sales. - Excellent communication, negotiation, and relationship-building skills. - Fluent in English local language, strong analytical computer skills. ,
Posted 2 months ago
8.0 - 10.0 years
10 - 12 Lacs
Kochi
Work from Office
JOB SUMMARY - Manages a Region for Corporate Salary TASC collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build these channels WITHIN the company guidelines and achieve business targets. KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the Regional LS Head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with Regional Head -CSG, TASC and ADM to produce best result. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with National Head - CSG and respective Regional Head (LS) and ZVP. Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and regional trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Circle/Cluster visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/RR in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Adj MFYP (Rs.) Worksite - Plan V/s Actual Activation plan- Seller Activation (%) - Plan Vs Actual Protection Sales -- Plan v/s Actual Annuity Sales - Plan v/s Actual Persistency Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Strong insurance domain knowledge.. Desired qualification and experience- Master of Business Administration or equivalent. 8-10 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values. JOB SUMMARY - Manages a Region for Corporate Salary TASC collaborates with the objective to support and contribute to Axis bank strategy, achieve operations excellence, ensure systems are deployed and help build these channels WITHIN the company guidelines and achieve business targets. KEY RESPONSIBILITIES- Build relationship with key Axis Bank Stake holders and drive partner sales team to achieve desired output of activation, business and other key parameters through regular engagement. Responsible for Business Target achievement of the Region. Provide inputs to the Regional LS Head and make plans for achievement in order to support and contribute to Axis Bank Strategy. Should work very closely and in tandem with Regional Head -CSG, TASC and ADM to produce best result. Maintain Customer Parameter Persistency, Leakage and Grievance Incidence Rate. To provide Analysis of the performance, highlights of these channels by participating through weekly PRPs with National Head - CSG and respective Regional Head (LS) and ZVP. Co-create and implement recognition platforms in order to build a capable and motivated team in the AXIS Bank resources. Liaise with training team and regional trainer, ensuring product training departed to all sellers including Axis Bank resources. Daily updates in alignment with Axis vertical heads on focused business Parameters-Business Plan, Branch Seller Activation and persistency and thereby tracking the performance in all the vectors. Ensuring Circle/Cluster visits to optimize performance and enhance relationship. Deploy and monitor implementation specifically Bank staff contests/RR in order to accelerate revenue generation with the Channel. Measures of Success Business Plan- Adj MFYP (Rs.) - Plan v/s Actual Adj MFYP (Rs.) Worksite - Plan V/s Actual Activation plan- Seller Activation (%) - Plan Vs Actual Protection Sales -- Plan v/s Actual Annuity Sales - Plan v/s Actual Persistency Plan v/s Actual Customer centricity and satisfaction Effective Management of Customer As per Plan Key Relationships (Internal /External) Effective Management of Internal External Customer Handling Customer Complaints Key competencies/skills required Relationship Management, Leading people, Effective Management of Process and Input Management, Strong insurance domain knowledge.. Desired qualification and experience- Master of Business Administration or equivalent. 8-10 years of experience in intensive Distribution, Channel Management, Prior experience in insurance essential. Result Orientation, Customer Centricity, Technical Expertise, Managerial Expertise, Problem Solving, Role Modeling Core Values.
Posted 2 months ago
3.0 - 8.0 years
4 - 9 Lacs
Chennai
Work from Office
Roles and Responsibilities Design and Delivery of Training programs for our Sales team and follow up of development goals to ensure that actual transformation happens. Able to influence our Team Leaders to train our sales/presales frontline staff and enable them to better execute their duties by sharpening their skills. On job training/Induction training at regular intervals. Conduct Training need and analysis and prepare training calendar for the entire team. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. Trainers must be capable of counseling and coaching and improve. performance our sales/presales personnel. Collaborating with management/Director HR to evaluate the companys training requirements Desired Candidate Profile Graduate with 5-12 years of experience in Sales training. Strong knowledge of residential sales, property sales, real estate marketing, insurance, finance & banking concepts. Excellent communication skills for effective client interaction and negotiation. Expert in PPT. Ability to work independently with minimal supervision while meeting targets. Location :- Chennai Qualification:- Graduation Mandatory Note:-Immediate joiners preferred Interested candidates email your resume to Vinoth J HR G Square Email : vinoth@gsquarehousing.com
Posted 2 months ago
3.0 - 5.0 years
4 - 7 Lacs
Noida
Work from Office
Roles and Responsibilities Manage training programs for sales teams, including designing and delivering product trainings, sales enablement materials, and performance coaching. Collaborate with cross-functional teams to identify training needs and develop targeted solutions that drive business results. Ensure all training activities are aligned with organizational goals, objectives, and regulatory requirements. Desired Candidate Profile 3-5 years of experience in Learning & Development or related field. Strong understanding of health insurance industry trends, products, and regulations. Proven expertise in Sales Training, Product Training, LMS administration, Training Management, and Performance Coaching. Interested candidates can share their resumes via email directly at Azhar.uddin@careinsurance.com
Posted 2 months ago
2.0 - 3.0 years
2 - 5 Lacs
Mumbai
Work from Office
Job Description: We are seeking an enthusiastic and result-oriented Trainer to train and energize our front-end retail staff across branches of WHP Jewellers. The role involves driving motivation, sharpening customer handling skills, boosting conversion rates, and building strong product knowledge in our teams. Key Responsibilities: Design and deliver training sessions for showroom sales staff. Coach staff on conversion techniques and objection handling. Conduct engaging sessions on jewellery product knowledge (gold, diamonds, silver, etc.). Develop sales-focused content , SOPs. Regularly visit stores to observe, train and assess performance . Customize training modules based on branch-specific challenges . Key Skills Required: Strong communication and public speaking skills. Ability to connect with diverse retail staff. Hands-on experience in sales coaching and training content creation . Experience in the luxury retail / jewellery industry is a strong advantage. Fluency in Marathi , Hindi , and English . Desired Candidates may reach out to Prachi Ma'am on 8108187367.
Posted 2 months ago
10.0 - 15.0 years
5 - 9 Lacs
Ahmedabad
Hybrid
Lead zonal sales (Ayurveda, Allopathic, Veterinary), manage teams, clients, and growth targets. 5+ yrs exp, SAP CRM skills, hybrid Ahmedabad role. Strategic, ethical, and data-driven leadership.
Posted 2 months ago
7.0 - 12.0 years
4 - 9 Lacs
Bhubaneswar, Kolkata
Work from Office
Insurance Industry Hiring Training Manager with 7+ yrs in Insurance. Expertise in product training, soft skills, and team productivity. Responsible for designing and delivering impactful training to enhance performance across sales and support teams
Posted 2 months ago
3.0 - 8.0 years
2 - 3 Lacs
Bengaluru
Work from Office
Lead, supervise, and motivate a team of Sales Executives to achieve daily, weekly, and monthly Training target Monitor team performance and provide regular coaching, feedback & training to drive improvements Min 1 year on paper as Trainer mandatory Required Candidate profile If interested the call/whats app Hr Anika @ 7738581678 or 9372866709
Posted 2 months ago
4.0 - 8.0 years
2 - 6 Lacs
Noida, Gurugram, Delhi / NCR
Work from Office
Exp:- 4yrs --only from international bpo 2yrs on paper exp as process trainer Salary :- 6.5lpa Graduate 1 side cab NP :- 30 days max call n ping me on:8448760516 sonam.imaginators@gmail.com Required Candidate profile Skills :- Process trainer, TTT , TNI TNA, OJT INTERNATIONAL PROCESS Etc
Posted 2 months ago
2.0 - 7.0 years
3 - 6 Lacs
Vapi
Work from Office
Aga Khan Rural Support Programme (India) is looking for Trainers/Master Trainers to join our dynamic team and embark on a rewarding career journey Design training modules and deliver sessions Evaluate trainee performance and provide feedback Mentor new trainers and standardize practices Continuously update learning content
Posted 2 months ago
13.0 - 18.0 years
22 - 27 Lacs
Bengaluru
Work from Office
MAIN PURPOSE OF ROLE Individual contributor with comprehensive knowledge in specific area. Ability to execute highly complex or specialized projects. Adapts precedent and may make significant departures from traditional approaches to develop solutions. MAIN RESPONSIBILITIES Plans, develops, and implements technical product training programs for customers, and/or employees, and field support personnel. Technical training may include standard, repeatable modules, customized and new product modules. Obtains information from customer and technical organizations, engineering, software and product requirements to prepare training programs. Prepares lesson plans and training materials. Designs product demonstrations. Develops course content. Determines methodology. Coordinates the development of training aids. Conducts training sessions, product demonstrations, and develops criteria for evaluating effectiveness of training activities. May utilize trainers with technical expertise. May administer tests. Continuously revises lesson plans to ensure course material reflect product features, meet new training requirements and to keep technical information up to date. May include military trainers. QUALIFICATIONS Education Education Level Associates Degree ( 13 years) Experience/Background Experience Details Minimum 7 years JOB FAMILY: Sales Support & Administration LOCATION: India > Bangalore : Thungs Tower t SIGNIFICANT WORK ACTIVITIES: Continuous sitting for prolonged periods (more than 2 consecutive hours in an 8 hour day)
Posted 2 months ago
1.0 - 3.0 years
3 - 7 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 2 months ago
1.0 - 3.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: Institutional_Finance_Buy_Side_Others. Experience1-3 Years.
Posted 2 months ago
1.0 - 3.0 years
6 - 10 Lacs
Bengaluru
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance
Posted 2 months ago
5.0 - 8.0 years
4 - 8 Lacs
Hyderabad
Work from Office
Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: SDET. Experience5-8 Years.
Posted 2 months ago
8.0 - 10.0 years
3 - 6 Lacs
Kolkata
Work from Office
Role The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way DO The trainer plays a pivotal role from start to end of the Domain training that includes the following: Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team Deliver Generic Domain Specific Modules along with up skilling resources on process. Structure On boarding Training requirements, Pre Process, Customer Visits etc. Ensure that all new employees go through the defined new learning path for their respective roles in the account Deliver pre-process and process training for new employees Support new hires during OJT and GO-live Provide refresher and remedial training for existing employees Ensure all regulatory requirements are complied with from time to time Maintain trainee data and information Generate training reports from time to time Support any administrative tasks like trainee roster and scheduling etc. Create/Customize training content for delivery Provide feedback and coaching to analysts on the floor Take ownership for improvement in analysts performance Analyze training needs for employees working for the account. Responsible for account level Training metrics Responsible for adhering to training standardization guidelines defined by the BU Training Function Responsible to work with ops to bridge gaps during training. Mandatory Skills: L&P Policy Acquisition & Servicing. Experience8-10 Years.
Posted 2 months ago
1.0 - 3.0 years
3 - 7 Lacs
Gurugram
Work from Office
Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completedMandatory Skills: HRO. Experience1-3 Years.
Posted 2 months ago
2.0 - 4.0 years
3 - 6 Lacs
Chennai
Work from Office
Role Definition The role of a trainer is to develop a competency and skill sets in an individual to perform his/her effectively and efficiently in the work place. The trainer should communicate to the trainees about what is expected out of training in a simple and professional way. Roles and Responsibilities The trainer plays a pivotal role from start to end of the Domain training that includes the following: 1. Participate in KA and KT related activities in the account and work with the client and various stakeholders to ensure that processes knowledge is documented and transferred to the operations team 2. Deliver Generic Domain Specific Modules along with up skilling resources on process. 3. Structure On boarding Training requirements, Pre Process, Customer Visits etc. 4. Ensure that all new employees go through the defined new learning path for their respective roles in the account 5. Deliver pre-process and process training for new employees 6. Support new hires during OJT and GO-live 7. Provide refresher and remedial training for existing employees 8. Ensure all regulatory requirements are complied with from time to time 9. Maintain trainee data and information 10. Generate training reports from time to time 11. Support any administrative tasks like trainee roster and scheduling etc. 12. Create/Customize training content for delivery 13. Provide feedback and coaching to analysts on the floor 14. Take ownership for improvement in analysts performance 15. Analyze training needs for employees working for the account. 16. Responsible for account level Training metrics 17. Responsible for adhering to training standardization guidelines defined by the BU Training Function 18. Responsible to work with ops to bridge gaps during training Certifications and Assessments Standard Trainer Assessment & Domain Certification B2 - Domain Process Training Certification Education Graduate Knowledge Must Have 1 Good Hands on system & applications expertise 2 Fluent in English language skills 3 Excellent Communication and presentation Skills 4 Good Customer interaction skills 5 PC literate with good system navigation skills 6 Good Data input skills 7 MS Office (Excel, Word, Outlook) skills - Basic 8 Task Management & Organization skills 9 Problem solving skills 10 Professional experience in Industry environment 11 Ability to engage with the client and run/lead workshops 12 Excellent Facilitation and influencing skills Good to have Advanced Research Skills Content Design & Development Skills Experience in handling LMS activities Experience Must Have 1. A Deep Knowledge of the Business 2. The Ability to Measure and Assess Staff Training Needs 3. Strong Communication and Interpersonal skills 4. A Passion for Continuous Learning 5. Innovative Thinking 6. Embrace Efficiency
Posted 2 months ago
0.0 - 3.0 years
2 - 3 Lacs
Mumbai, Nagpur, Chennai
Work from Office
Job Title:Trainer Experience0-3 Years Location:Chennai, Mumbai, Nagpur, Chandigarh, Bengaluru. : Trainer Location - Chennai,Mumbai,Nagpur,Chandigarh
Posted 2 months ago
4.0 - 7.0 years
14 - 17 Lacs
Hyderabad
Work from Office
Key Responsibilities: Voice and Accent Training: Develop and deliver comprehensive training programs to improve voice clarity, accent neutralization, and communication skills. Conduct assessments to identify training needs and customize plans for individuals. Provide feedback and coaching to improve pronunciation, intonation, and speech fluency. Utilize various training methods, including workshops, one-on-one sessions, and audiovisual aids. Product Training: Develop training materials for new and existing products, focusing on operational functions and features. Conduct product training sessions to ensure employees understand product functionalities and benefits. Collaborate with product teams to stay updated on changes and updates. Provide ongoing support to ensure employees can effectively use products. Assessment and Feedback: Conduct regular assessments to evaluate training effectiveness. Provide constructive feedback to employees, highlighting areas for improvement. Monitor progress and adjust training plans as needed. Quality Assurance: Ensure adherence to quality standards in communication skills. Monitor customer interactions to identify areas for improvement. Implement quality assurance measures to maintain communication standards. Documentation and Reporting: Maintain accurate records of training sessions and assessments. Prepare regular reports on training effectiveness. Provide insights and recommendations for improvement. Qualifications and Skills: Bachelor's degree in Communication, Linguistics, Education, or related field. 4 to 7 years of experience as a Voice and Accent Trainer. Strong knowledge of phonetics, phonology, and language structures. Experience in designing and delivering product training programs. Excellent communication and interpersonal skills. Proficiency in Microsoft Office Suite and training software/tools. Certification in voice coaching or accent reduction is a plus. Additional Requirements: Flexibility to work in shifts and accommodate training schedules. Passion for continuous learning and self-improvement.
Posted 2 months ago
0.0 - 5.0 years
0 - 2 Lacs
Patna
Work from Office
SUMMARY Job Opening: SBI General Insurance Branch Office Executive Location: Nalanda/Banka/Muzaffarpur Salary: 13.5k monthly inhand Key Responsibilities: Assisting walk-in customers at branch office Communicating and explaining Health insurance to customers Establishing and maintaining relationships with key customers and stakeholders Identifying and pursuing new business opportunities Providing product training and demonstrations to customers Meeting and exceeding sales targets Collaborating with cross-functional teams to achieve business objectives Occasional client location visits for product information and deal closure Note: This is an in-house SBI branch office job, with occasional client location visits for product information and deal closure. Requirements Requirements: Age Criteria: 18 yrs-27 yrs Educational Qualification: Graduates (Tech, Non Tech Both), 3 yrs Diploma, B.Voc LLB/CA/Doctors/B.Ed/ Integrated Courses are not eligible Graduate Freshers and those with less than 1 year of experience can apply Good communication skills required Apprentices having contracts with other organizations are not eligible Both Male & Female can apply 6 days working with 1 rotational week off Benefits Benefits Benefits - Salary + Incentives Allowances will be provided as per business Week offs / holidays as per Bank holidays
Posted 2 months ago
3.0 - 7.0 years
3 - 6 Lacs
Pune, Mumbai (All Areas)
Work from Office
Key Responsibility Area (KRA)Key ActivitiesKey Performance Indicators (KPIs)Expected Outcome 1. Sales Training Delivery Conduct regular in-person and virtual sales training sessions for store staff. - Ensure product knowledge, sales techniques, and customer engagement strategies are effectively taught.- No. of training sessions conducted. - % of staff trained. - Training feedback scores.Well-trained sales staff with improved knowledge and skills, leading to better customer interactions and increased sales. 2. Training Content Development Follow the Apple Content training as shared by ATT. Record all the Tranings to be delivered in the "Events" App. As provided by Apple. Per Quarter min 75 sessions to be delivered in order to maintain the Partner Trainer badge Uniformity in deliverance of training material across all stores and also to address local challenges and opportunities. 3. Performance Coaching Provide ongoing coaching to underperforming store staff. - Conduct one-on-one feedback sessions and monitor progress.Improvement in sales performance of coached staff. - Coaching effectiveness score.Boost in individual and team performance through targeted coaching. 4. Sales Performance Analysis Analyze regional sales data to identify training needs. - Use performance insights to tailor training sessions.% improvement in sales post-training. - Accuracy of training need identification.Data-driven training programs that address real performance gaps. 5. Product Launch Readiness Ensure staff is well-prepared for new product launches. - Deliver pre-launch training and ensure readiness.% of stores trained before launch. - Sales performance of new products.Successful product launches with minimal learning curve. 6. Compliance & Certification Ensure all staff completes mandatory training certifications. - Track and report training completion rates.%of staff certified. - Compliance rate. Total Champion/+ count, Candidate, Member, Seed ID creation as well. Fully compliant and certified sales staff. Will Provide Best Apple Customer Experience 7. Continuous Improvement Gather feedback from training sessions to improve content and delivery. Also to share the data with Apple as well - Stay updated on industry best practices.Training improvement score. - No. of new initiatives implemented.Continuous enhancement of training quality and relevance. 8. Regional Travel & Store Visits Visit stores regularly to conduct on-ground assessments. - Ensure consistency in refresher training across the region.No. of store visits. - % of staff engaged during visits.Sharing the Training Calendar weekly Increased engagement and alignment of staff across all stores.
Posted 2 months ago
0.0 - 4.0 years
2 - 6 Lacs
Thane
Work from Office
Job Description Title ITES Trainer Posting Date 14-04-2025 Location Thane, Mumbai, Noida, Machabollaram Job Type Active About The Job No description available
Posted 2 months ago
3.0 - 8.0 years
6 - 9 Lacs
Solapur
Work from Office
Job Purpose and Impact The Dairy Feed Sales Officer DFC will manage the Sangola territory in Maharashtra and support the team with face to face and remote selling to new and existing customers, selling directly or indirectly through various sales channels In this role, you will help assess customer needs and suggest appropriate products, services and solutions, Key Accountabilities Support sales representatives and channel partners, Process orders, Act as an informal resource for colleagues with less experience, Handle sales information, Draft and submit customer quotes, Provide product training and financing, Handle complex clerical, administrative, technical or customer support issues under minimal supervision, while escalating only the most complex issues to appropriate staff, Other duties as assigned, Qualifications Minimum Qualifications Graduation in any discipline, Minimum 2 years of experience in dairy feed sales in Maharashtra, Fluency in Marathi, Preferred Qualifications Years of experience: 2 3 years, Should have excellent connects with farmers in Maharashtra, Proven experience in business growth, geographic expansion, and profitability in the assigned territory, Strong experience of handling distributor sales specifically in rural areas, Disclaimer Protect yourself against recruitment fraud Cargill will not ask for money, processing fees, or bank information as a pre-condition of employment We are aware that unauthorized individuals may have posed as Cargill, recruiters, made contact about job opportunities, and extended job offers via text message, instant message or chat rooms To ensure a job posting is legitimate, it must be listed on the Cargill /Careers website, Learn how to protect yourself from Recruitment Fraud,
Posted 2 months ago
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