You are a highly motivated and dedicated individual who can drive revenue growth within IIW Hosting Customer Base while delivering world class customer service. As the Key Account Manager, you will be responsible for managing customer satisfaction and increasing IIW Hosting revenue within your assigned customer base. This offers a rewarding career opportunity for a business-to-business sales person in a professional yet casual work environment. The ideal candidate for this position will have a proven successful technology sales track record in developing and building relationships with existing customers, maintaining customer satisfaction, increasing referrals, and closing new business within an assigned customer base. Qualifications: - Bachelor Degree or Equivalent; Masters or MBA or equivalent work experience required - 3+ years of experience in sales and account management, Preferably from the Hosting industry - Ability to communicate effectively with both business and technical contacts - Ability to conduct research studies, analyze data, and develop strategies - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation, and presentation skills - Excellent verbal and written communication skills Key Responsibilities: - Managing a portfolio of accounts - Maintaining customer satisfaction and retaining customers - Identifying and closing new revenue into the assigned existing customer base - Effectively soliciting referrals from existing customers - Preparing sales quotes, negotiating offers, and managing post-sale implementation to ensure client satisfaction - Establishing and maintaining strong client relationships - Meeting or exceeding monthly and annual revenue goals - Tracking and maintaining all account activity in the company CRM - Engaging in project management duties - Operating as the lead point of contact for any and all matters specific to the assigned clients - Building and maintaining strong, long-lasting customer relationships - Developing a trusted advisor relationship with key customer stakeholders and executive sponsors - Ensuring the timely and successful delivery of our solutions according to customer needs and objectives - Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecasting and tracking key account metrics - Identifying and growing opportunities within the territory and collaborating with sales teams to ensure growth attainment - Assisting with high severity requests or issue escalations as needed,
IIW Hosting is seeking a highly talented and innovative Cloud Administrator to join the fastest growing Cloud Hosting Company in India. As a Cloud Administrator, you will be responsible for configuring, monitoring, and maintaining Winns cloud computing environment. Your primary role will involve collaborating closely with development teams and IT personnel to develop, migrate, and manage applications using cloud services. Qualification and Experience: - B.E, B.Tech, BSc, or any equivalent degree with 2-7 years of experience as a Cloud Administrator. Key Responsibilities: - Monitoring cloud infrastructure using tools and scripts. - Provisioning from the portal and maintaining the billing system. - Possessing a basic level of scripting knowledge. - Generating reports of infrastructure and capacity. - Working with clients to address their technical issues. - Hands-On Experience with Xen/KVM and other open-source virtualization technologies. - Experience with Xen/KVM HA, Cluster, ballooning, and xm commands. - Familiarity with Object and Block storage (SAN/NAS/DAS) and their tier configuration. - Working experience with distributed and asynchronous architectures. - Skills in VM template and profile management. - Strong experience with Windows and Linux operating systems. - Proficiency in Network, VLAN, Virtual Switches, and Firewalls. - Preferably skilled in scripting and system integration. - Self-motivated team player with excellent problem-solving skills. - Excellent written and verbal communication skills in the English language. - Willingness and ability to cover other shifts if necessary. - Dependable to be present during assigned shifts and complete work as expected. - Ability to work effectively in a fast-paced, constantly changing environment. - Capability to follow instructions from supervisors and senior colleagues. - Experience in documenting procedures.,
The Network Specialist role involves a blend of customer support and network operations. Your main responsibility will be hands-on troubleshooting using a variety of network devices and tools. You should be prepared to challenge yourself against high standards, not just technologically, but in all aspects of your work. To qualify for this position, you should have a degree or diploma in computer science or equivalent education. A minimum of 2 years of hands-on network experience is desired. You must have a strong understanding of TCP/IP, routing, switching, cabling, internet protocols (BGP, ISIS, and OSFP), firewalls, VPNs, and load balancers. Additionally, advanced knowledge of Cisco, Juniper, and Foundry hardware and software is required, along with expertise in Linux/Unix and Windows environments. Certifications with Cisco and/or Juniper (CCNA/CCNP/JNCIA) are preferred. In this role, you will need to work in a fast-paced environment and demonstrate self-motivation, adaptability, and quick learning abilities. Excellent analytical and problem-solving skills are essential, as well as strong oral and written communication skills. Customer service skills are also crucial, along with the flexibility to work different shifts, including overnight shifts. Your responsibilities will include providing First Call Support to co-location and network customers, monitoring network health, responding to event alarms, analyzing network traffic patterns, responding to security issues, assisting with provisioning, implementation, and supporting customers. You will work with Cisco, Juniper, and Foundry router/switches, Netscreen and Juniper firewalls, and Foundry load balancers. Collaboration with the network engineering team to troubleshoot and resolve advanced network issues is also part of your role.,
As a seasoned Credit Control Executive with experience in collecting consumer debt, you will play a crucial role in managing accounts receivable and maintaining healthy cash flow for the organization. IIW Hosting is seeking a highly motivated individual who thrives in a dynamic environment and is committed to achieving goals. Your qualifications should include a Bachelor's Degree and solid experience in Full Function Accounts Receivable/Credit Control. Proficiency in computer skills, particularly in Excel, is essential. You should possess exceptional communication skills, both verbal and written, and have the ability to build rapport with customers effectively. In this role, you will be responsible for high volume collections, adhering to key performance indicators related to outstanding debts, responding to customer queries, and collaborating with team members. Your proactive and detail-oriented approach will be instrumental in debtor management and control. Additionally, your positive attitude and excellent customer service will contribute to the overall success of the team. While knowledge of the Web Hosting industry is advantageous, it is not a requirement. Your willingness to learn and adapt to new challenges will be highly valued. If you are a self-starter with a strong work ethic and a passion for delivering results, we encourage you to apply for this exciting opportunity at IIW Hosting.,