You are a highly motivated and dedicated individual who can drive revenue growth within IIW Hosting Customer Base while delivering world class customer service. As the Key Account Manager, you will be responsible for managing customer satisfaction and increasing IIW Hosting revenue within your assigned customer base. This offers a rewarding career opportunity for a business-to-business sales person in a professional yet casual work environment. The ideal candidate for this position will have a proven successful technology sales track record in developing and building relationships with existing customers, maintaining customer satisfaction, increasing referrals, and closing new business within an assigned customer base. Qualifications: - Bachelor Degree or Equivalent; Masters or MBA or equivalent work experience required - 3+ years of experience in sales and account management, Preferably from the Hosting industry - Ability to communicate effectively with both business and technical contacts - Ability to conduct research studies, analyze data, and develop strategies - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation, and presentation skills - Excellent verbal and written communication skills Key Responsibilities: - Managing a portfolio of accounts - Maintaining customer satisfaction and retaining customers - Identifying and closing new revenue into the assigned existing customer base - Effectively soliciting referrals from existing customers - Preparing sales quotes, negotiating offers, and managing post-sale implementation to ensure client satisfaction - Establishing and maintaining strong client relationships - Meeting or exceeding monthly and annual revenue goals - Tracking and maintaining all account activity in the company CRM - Engaging in project management duties - Operating as the lead point of contact for any and all matters specific to the assigned clients - Building and maintaining strong, long-lasting customer relationships - Developing a trusted advisor relationship with key customer stakeholders and executive sponsors - Ensuring the timely and successful delivery of our solutions according to customer needs and objectives - Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecasting and tracking key account metrics - Identifying and growing opportunities within the territory and collaborating with sales teams to ensure growth attainment - Assisting with high severity requests or issue escalations as needed,
IIW Hosting is seeking a highly talented and innovative Cloud Administrator to join the fastest growing Cloud Hosting Company in India. As a Cloud Administrator, you will be responsible for configuring, monitoring, and maintaining Winns cloud computing environment. Your primary role will involve collaborating closely with development teams and IT personnel to develop, migrate, and manage applications using cloud services. Qualification and Experience: - B.E, B.Tech, BSc, or any equivalent degree with 2-7 years of experience as a Cloud Administrator. Key Responsibilities: - Monitoring cloud infrastructure using tools and scripts. - Provisioning from the portal and maintaining the billing system. - Possessing a basic level of scripting knowledge. - Generating reports of infrastructure and capacity. - Working with clients to address their technical issues. - Hands-On Experience with Xen/KVM and other open-source virtualization technologies. - Experience with Xen/KVM HA, Cluster, ballooning, and xm commands. - Familiarity with Object and Block storage (SAN/NAS/DAS) and their tier configuration. - Working experience with distributed and asynchronous architectures. - Skills in VM template and profile management. - Strong experience with Windows and Linux operating systems. - Proficiency in Network, VLAN, Virtual Switches, and Firewalls. - Preferably skilled in scripting and system integration. - Self-motivated team player with excellent problem-solving skills. - Excellent written and verbal communication skills in the English language. - Willingness and ability to cover other shifts if necessary. - Dependable to be present during assigned shifts and complete work as expected. - Ability to work effectively in a fast-paced, constantly changing environment. - Capability to follow instructions from supervisors and senior colleagues. - Experience in documenting procedures.,
The Network Specialist role involves a blend of customer support and network operations. Your main responsibility will be hands-on troubleshooting using a variety of network devices and tools. You should be prepared to challenge yourself against high standards, not just technologically, but in all aspects of your work. To qualify for this position, you should have a degree or diploma in computer science or equivalent education. A minimum of 2 years of hands-on network experience is desired. You must have a strong understanding of TCP/IP, routing, switching, cabling, internet protocols (BGP, ISIS, and OSFP), firewalls, VPNs, and load balancers. Additionally, advanced knowledge of Cisco, Juniper, and Foundry hardware and software is required, along with expertise in Linux/Unix and Windows environments. Certifications with Cisco and/or Juniper (CCNA/CCNP/JNCIA) are preferred. In this role, you will need to work in a fast-paced environment and demonstrate self-motivation, adaptability, and quick learning abilities. Excellent analytical and problem-solving skills are essential, as well as strong oral and written communication skills. Customer service skills are also crucial, along with the flexibility to work different shifts, including overnight shifts. Your responsibilities will include providing First Call Support to co-location and network customers, monitoring network health, responding to event alarms, analyzing network traffic patterns, responding to security issues, assisting with provisioning, implementation, and supporting customers. You will work with Cisco, Juniper, and Foundry router/switches, Netscreen and Juniper firewalls, and Foundry load balancers. Collaboration with the network engineering team to troubleshoot and resolve advanced network issues is also part of your role.,
As a seasoned Credit Control Executive with experience in collecting consumer debt, you will play a crucial role in managing accounts receivable and maintaining healthy cash flow for the organization. IIW Hosting is seeking a highly motivated individual who thrives in a dynamic environment and is committed to achieving goals. Your qualifications should include a Bachelor's Degree and solid experience in Full Function Accounts Receivable/Credit Control. Proficiency in computer skills, particularly in Excel, is essential. You should possess exceptional communication skills, both verbal and written, and have the ability to build rapport with customers effectively. In this role, you will be responsible for high volume collections, adhering to key performance indicators related to outstanding debts, responding to customer queries, and collaborating with team members. Your proactive and detail-oriented approach will be instrumental in debtor management and control. Additionally, your positive attitude and excellent customer service will contribute to the overall success of the team. While knowledge of the Web Hosting industry is advantageous, it is not a requirement. Your willingness to learn and adapt to new challenges will be highly valued. If you are a self-starter with a strong work ethic and a passion for delivering results, we encourage you to apply for this exciting opportunity at IIW Hosting.,
As a Key Account Manager at IIW Hosting, you will play a crucial role in driving revenue growth and delivering exceptional customer service to our valued clients. Your responsibilities will include: - Managing a portfolio of accounts, ensuring customer satisfaction and retention - Identifying and closing new revenue opportunities within your assigned customer base - Soliciting referrals from existing clients and maintaining strong client relationships - Meeting or exceeding monthly and annual revenue goals - Tracking and maintaining all account activity in our company CRM - Engaging in project management duties and serving as the main point of contact for assigned clients - Building trusted advisor relationships with key customer stakeholders and executive sponsors - Ensuring timely and successful delivery of solutions according to customer needs - Communicating progress of initiatives to both internal and external stakeholders - Forecasting and tracking key account metrics, as well as identifying growth opportunities within your territory - Collaborating with sales teams to ensure growth attainment and assisting with high severity requests or issue escalations as needed. Qualifications required for this role include: - Bachelor's Degree or Equivalent; Masters or MBA or equivalent work experience - 3+ years of experience in sales and account management, preferably in the Hosting industry - Effective communication skills with both business and technical contacts - Ability to conduct research, analyze data, and develop strategies - Demonstrated ability to communicate, present, and influence effectively at all levels of the organization - Experience in delivering client-focused solutions based on customer needs - Strong listening, negotiation, and presentation skills - Excellent verbal and written communication skills. IIW Hosting offers a professional yet casual work environment, making this a rewarding career opportunity for a business-to-business sales professional. Join our team and make a significant impact on our revenue growth and customer satisfaction.,
As the Manager Sales Operations at IIW Hosting, you will be responsible for leading the enablement and training of sales professionals. Your role involves setting the strategy and direction for enablement activities, including assessing skillsets, developing training and content delivery, facilitating training workshop sessions, and assessing and certifying based on demonstration of skill set and knowledge. This is an excellent opportunity to collaborate with various stakeholders to create just-in-time support and drive efficiency within the sales and marketing team. - Create a learning and development roadmap supporting Go To Market priorities by aligning with stakeholder needs, company strategy, and the identified pulse of the salesforce - Develop a competency model for field/inside sales forces and other supporting roles - Own the development and execution of curriculum, certification strategy, and content for inbound, outbound, and tech sales resources - Manage enablement coaches responsible for cadence, methodology, and delivery of training and reinforcement sessions for target groups - Direct product and solution training, sales skills training, and process and tools training with a focus on knowledge, behavior, and skills where necessary - Ensure the sales team is prepared to effectively sell against the competition - Support corporate and sales strategies and objectives - Collaborate with product marketing to manage and distribute content to various sales resources - Manage sales content distribution - Oversee the sales enablement budget - Monitor day-to-day sales operations and ensure consistent performance - Bachelor's Degree or Equivalent; Masters or MBA or equivalent work experience required - Significant experience in sales and marketing with a preference for experience in training and/or education disciplines - Eight (8) plus years of experience in a combination of sales management, sales operations or enablement, learning and development, project management, and product marketing - Extensive knowledge of sales with advanced leadership skills, ability to resolve critical issues, and lead program development - Effective communication skills with both business and technical contacts - Ability to conduct research studies, analyze data, and develop strategies - Demonstrated ability to effectively sell, lead teams, and manage people,
As a Network Specialist, your role will involve a combination of customer support and network operations. You will be responsible for hands-on troubleshooting using various network devices and tools. **Key Responsibilities:** - Providing First Call Support to co-location and network customers. - Monitoring network health and responding to event alarms. - Analyzing network traffic patterns and responding to security issues. - Assisting with provisioning, implementation, and supporting of customers. - Working with Cisco, Juniper, and Foundry router/switches, Netscreen and Juniper firewalls, and Foundry load balancers. - Collaborating closely with the network engineering team to troubleshoot and resolve advanced network issues. **Qualifications Required:** - Degree or diploma in computer science, or equivalent education. - Minimum 2 years of hands-on network experience desired. - Strong grasp of TCP/IP, routing, switching, cabling, internet protocols (BGP, ISIS, and OSFP), firewalls, VPNs, and load balancers. - Advanced knowledge of Cisco, Juniper, and Foundry hardware and software. - In-depth knowledge of Linux/Unix and Windows environment. - Certifications with Cisco and/or Juniper (CCNA/CCNP/JNCIA) preferred. - Proven ability to work in a fast-paced environment. - Self-motivated, adaptable, and a quick learner. - Excellent analytical and problem-solving skills. - Excellent oral and written communication skills. - Well-developed customer service skills. - Flexibility to work shifts under a rotation schedule that includes overnight shifts.,
As a seasoned Credit Control Executive with experience in collecting consumer debt, IIW Hosting is looking for you. IIW Hosting is an employer who values growth and development, making it the perfect place for you to thrive. **Key Responsibilities:** - High volume collections - Adhering to KPIs surrounding outstanding debts - Responding to customer queries - Assisting other team members - Outbound collection calls of outstanding - Debtor management and control - Assist with ad hoc duties **Qualifications:** - Any Bachelors Degree - Previous solid experience as a Full Function Accounts Receivable/Credit Control is a MUST - Must be computer literate and have experience and understanding of Excel - Highly motivated, desire to achieve goals - Ability to maintain a positive attitude even in the toughest of situations - Proactive self-starter with a track record of excellent customer service - Strong attention to detail and work ethic - Exceptional verbal and written communication skills - Will have a positive and upbeat attitude as well as an ability to build rapport with customers over the phone - Recent experience dealing with both individual and commercial customers will be positively regarded - Will have the very best communication skills and be able to work within a large team environment - Knowledge of the Web Hosting industry is an advantage, but not essential.,
You are a highly motivated and dedicated individual who can drive revenue growth within IIW Hosting Customer Base while delivering world class customer service. As a Key Account Manager at IIW Hosting, you will be responsible for managing customer satisfaction and increasing IIW Hosting revenue within your assigned customer base. This role offers a rewarding career opportunity in a professional yet casual work environment. **Key Responsibilities:** - Managing a portfolio of accounts - Maintaining customer satisfaction and retaining customers - Identifying and closing new revenue into assigned existing customer base - Effectively soliciting referrals from existing customers - Preparing sales quotes, negotiating offers, and managing post-sale implementation to ensure client satisfaction - Establishing and maintaining strong client relationships - Meeting or exceeding monthly and annual revenue goals - Tracking and maintaining all account activity in the company CRM - Engaging in project management duties - Operating as the lead point of contact for any and all matters specific to the assigned clients - Building and maintaining strong, long-lasting customer relationships - Developing a trusted advisor relationship with key customer stakeholders and executive sponsors - Ensuring the timely and successful delivery of solutions according to customer needs and objectives - Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecasting and tracking key account metrics - Identifying and growing opportunities within territory and collaborating with sales teams to ensure growth attainment - Assisting with high severity requests or issue escalations as needed **Qualifications:** - Bachelor's Degree or Equivalent; Masters or MBA or equivalent work experience required - 3+ years of experience in sales and account management, preferably from the Hosting industry - Ability to communicate effectively with both business and technical contacts - Ability to conduct research studies, analyze data, and develop strategies - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation, and presentation skills - Excellent verbal and written communication skills,
As a Cloud Administrator at IIW Hosting, your primary role will involve configuring, monitoring, and maintaining Winns cloud computing environment. You will collaborate closely with development teams and IT personnel to develop, migrate, and manage applications using cloud services. Key Responsibilities: - Monitor cloud infrastructure using tools & scripts. - Provisioning from portal and maintaining billing system. - Possess basic knowledge of scripts. - Generate reports of infrastructure & capacity. - Work with clients to resolve their technical issues. - Hands-On Experience on Xen/KVM & other open source virtualization technology. - Experience on Xen/KVM HA, Cluster, ballooning, xm commands. - Experience on Object and Block storage (SAN/NAS/DAS) with their tier configuration. - Distributed and asynchronous architecture working experience. - VM template & profile management skills. - Good experience on Windows & Linux OS. - Good experience on the Network, VLAN and Virtual Switches & Firewalls. - Scripting & System Integration skills would be preferred. Qualification Required: - B.E, B.Tech, BSc or any equivalent degree. - 2-7 years of experience as a Cloud Administrator. IIW Hosting is a rapidly growing Cloud Hosting Company in India, offering an innovative environment where you can showcase your skills and contribute to the success of the organization.,
You have the opportunity to join IIW Hosting as a Sales Representative, where you will be responsible for phone, live chat, and email support for both new and existing customers. Your passion for technology and high tech, along with your solid technical marketing abilities, will be key to your success in this role. **Key Responsibilities:** - Reach or exceed your sales goals. - Consistently increase and expand your knowledge of the industry and sales process. - Handle inbound leads via phone, email, and live chat, often managing multiple contacts simultaneously. - Track all customer interactions with detailed information for future follow-ups. - Assist new customers in selecting the best plan for their website. - Upgrade existing customers to newer plans that better suit their requirements. - Ability to multitask and work effectively in a team environment. - Excellent written and spoken English skills are a must, as you will be communicating with customers via phone and live chat. - Work under pressure, handle stress, and perform basic math calculations for determining amounts owed. **Qualifications Required:** - Bachelor's Degree in any field. - At least 6 months of experience in IT hosting (Cloud and Dedicated) sales. - Strong technical marketing abilities. - Passion for technology and high tech. - Experience in a high-volume sales environment, preferably within a call center setting. - Excellent customer service skills. IIW Hosting values individuals with extensive sales and billing knowledge. Familiarity with the WHMCS Billing System and the web-hosting industry will be advantageous for this role. Join IIW Hosting and leverage your sales skills to drive success in the hosting industry.,