Key Account Managers

You are a highly motivated and dedicated individual who can drive revenue growth within IIW Hosting Customer Base while delivering world class customer service. As the Key Account Manager, you will be responsible for managing customer satisfaction and increasing IIW Hosting revenue within your assigned customer base. This offers a rewarding career opportunity for a business-to-business sales person in a professional yet casual work environment. The ideal candidate for this position will have a proven successful technology sales track record in developing and building relationships with existing customers, maintaining customer satisfaction, increasing referrals, and closing new business within an assigned customer base. Qualifications: - Bachelor Degree or Equivalent; Masters or MBA or equivalent work experience required - 3+ years of experience in sales and account management, Preferably from the Hosting industry - Ability to communicate effectively with both business and technical contacts - Ability to conduct research studies, analyze data, and develop strategies - Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organization, including executive and C-level - Experience in delivering client-focused solutions based on customer needs - Excellent listening, negotiation, and presentation skills - Excellent verbal and written communication skills Key Responsibilities: - Managing a portfolio of accounts - Maintaining customer satisfaction and retaining customers - Identifying and closing new revenue into the assigned existing customer base - Effectively soliciting referrals from existing customers - Preparing sales quotes, negotiating offers, and managing post-sale implementation to ensure client satisfaction - Establishing and maintaining strong client relationships - Meeting or exceeding monthly and annual revenue goals - Tracking and maintaining all account activity in the company CRM - Engaging in project management duties - Operating as the lead point of contact for any and all matters specific to the assigned clients - Building and maintaining strong, long-lasting customer relationships - Developing a trusted advisor relationship with key customer stakeholders and executive sponsors - Ensuring the timely and successful delivery of our solutions according to customer needs and objectives - Communicating clearly the progress of monthly/quarterly initiatives to internal and external stakeholders - Forecasting and tracking key account metrics - Identifying and growing opportunities within the territory and collaborating with sales teams to ensure growth attainment - Assisting with high severity requests or issue escalations as needed,