Senior Content Creator

• Create content assets that bring clarity to complex products and data, including: Product walkthrough videos, Onboarding guides and help center articles, Internal enablement decks and feature explainers, Visual diagrams and user flows
• Microcontent for LMS, chatbots, and documentation
• Collaborate with global cross-functional teams, including Product, Training, Documentation, Implementation, and Product Marketing, to ensure content is accurate, consistent, and aligned with product launches and customer journeys.
• Translate technical or abstract ideas into intuitive, user-friendly content, tailored to different audiences including business users, developers, analysts, and customer-facing teams.
• Develop and maintain templates, brand-aligned visuals, and tone-of-voice standards to improve content consistency and production efficiency.
• Use tools such as Canva, Figma, Adobe Creative Suite, or similar to produce clean, professional, and on-brand content assets.
• Contribute to ongoing improvements in content governance, feedback collection, and performance tracking to ensure content is discoverable, effective, and continuously refined.
• Work with global teams across time zones, maintaining responsiveness, ownership, and flexibility in a distributed environment.

Education Experience:

• 5+ years of experience in content creation, instructional design, technical writing, or product marketing support.
• Strong background working with software or data-driven products, ideally in B2B or SaaS environments.
• Proven ability to translate complex concepts into clear, engaging content.
• Proficient with tools such as Canva, Figma, Adobe Creative Suite, Descript, or Camtasia.
• Bachelors degree in Communications, Design, Technical Writing, Instructional Design, or a related field or equivalent practical experience.