1029 Product Training Jobs - Page 30

Role & responsibilities : 1. To conduct medical and marketing sessions of the assign brands. 2. To conduct sales topics related sessions. 3. To update and arrange required training material before the batch. 4. To assess candidates on set parameters. 5. To conduct activities for the improvement of trainees. 6. To ensure completion of administrative formalities. 7. To prepare complete report on every candidate attending training. 8. Partnering with Business to design Training strategies that establish business priority and enhance Field Force Productivity to deliver Organization objective i.e., 3 X5Y. 9. To follow and inculcate a sense of discipline and code of conduct as per the need of organization. Preferred candidate profile B. Pharma / Science Graduate with MBA (preferred but not mandatory). Sales experience and Pharma industry preferred

About the Company In February 2013, Namra Finance Ltd. became the first company in India to receive the long awaited "NBFC-MFI" (Non-Banking Finance Company - Microfinance Institution) License. This special category of NBFC was created by the RBI based on the Malegam Committee recommendations to serve the underserviced and the poor segment of India by providing Microfinance, or small income-generating loans at reasonable interest rate, collateral-free. Namra Finance is a wholly owned subsidiary of Arman Financial Services Ltd, and was formed for the sole purpose of demerging Arman's Microfinance operations into a separate entity for numerous regulatory and administrative purposes. The combined entity under Arman has a long standing positive track record and is a solid company with an attractive business mix of secured and unsecured lending products. On one hand it offers a very high rural and social support and on the other hand it delivers high commercial returns. Unlike many other MFIs and NBFC, we focus on controlled growth rather than irrational exponential growth. We are extremely conservative with our lending and follow very strict underwriting guidelines. Namra is a member of Microfinance Institutions Network (MFIN) and a member of Pradhan Mantri Mudra Loan Yojana.

SUMMARY Hiring Graduate Freshers for a semi govt bank direct payroll for Business Development executive role, at Andhra Pradesh Apply now! Salary 13.5k monthly inhand. Location: Kadapa, Guntur, Bhimavaram, Eluru Only 2021 to 2024 graduates Fresher are eligible for this role Salary: 13.5k monthly in hand Key Responsibilities: Handling and dealing with walk-in customers in the branch office Communicating, pitching, and making customers understand regarding SBI Health insurance Building and maintaining relationships with key customers and stakeholders Identifying and pursuing new business opportunities Providing product training and demonstrations to customers Meeting and exceeding sales targets Collaborating with cross-functional teams to achieve business objectives Visiting client locations for product information and deal closure Requirements Requirements: Age Criteria: 18 yrs-27 yrs Educational Qualification: Graduates (Tech, Non Tech Both) + 3 yrs Diploma + B.Voc can apply Graduate Fresher can apply Good communication skill required Apprentices having contracts with other organizations are not eligible Both Male & Female can apply 6 days working with 1 rotational week off Benefits Benefits Benefits - Salary + Incentives Allowances will be provided as per business Week offs / holidays as per Bank holidays

Key Responsibilities: Lead, manage, and mentor a team of corporate trainers. Design, implement, and evaluate training programs aligned with business goals. Ensure trainers are well-equipped with the latest industry knowledge and teaching methodologies. Develop training materials, workshops, and assessment frameworks. Conduct training sessions as needed and ensure consistent quality in delivery. Oversee and guide the Business Development team (BDEs/BDAs) to achieve sales targets. Develop and implement business strategies to expand market reach and revenue growth. Identify new business opportunities and partnerships within the IT EdTech sector. Collaborate with marketing and sales teams to drive lead generation and conversion. Build and maintain strong relationships with corporate clients and stakeholders. Align training programs with business development goals. Ensure smooth coordination between training and sales teams for seamless client onboarding. Monitor and analyze training effectiveness, sales performance, and team productivity. Stay updated with industry trends, competitor analysis, and technological advancements. Key Requirements: Bachelor's/master's degree in business, IT, Education, or related fields. 5+ years of experience in corporate training, sales, or business development in the IT/EdTech sector. Proven leadership experience in managing teams (trainers & BDEs/BDAs). Strong understanding of IT training programs, e-learning platforms, and corporate learning solutions. Excellent communication, negotiation, and interpersonal skills. Ability to strategize, implement, and drive business growth through training and sales initiatives. Proficiency in CRM tools, LMS platforms, and data-driven decision-making.

Hiring for Process Trainer Skills - Process Trainer, Training, process knowledge, Training Min 5 Years of Exp Salary up to 6.5 LPA Loc - Gurgaon Contact 8384030597 ( Richa ) email - richaimaginators83@gmail.com

Job Description - Sales Trainer Who We Are A brainchild of Mohan Lakhamraju, Arjun Nair, and Hari Krishnan Nair, Great Learning started off teaching Data Science to one batch of 28 believers in 2013. This year, with a community of more than 7600 mentors and expert faculty from industry and academia, Great Learning is catering to students from over 170+ countries. In these 11+ years, we have delivered more than 415 million hours of learning to 12 million+ learners, leading to several thousands of rewarding career transitions. Many of our programs have been consistently ranked No.1 in the country for years and this speaks volumes about the quality of work we do amidst such stiff competition in the market. Our university partners include MIT, Northwestern University, the University of Texas at Austin, Johns Hopkins University IIT Bombay, Great Lakes Institute of Management,and SRM University, with several others imminently joining us on the Great Learning Journey. We love our programs and we feel immense pride every time our graduates crack new jobs, new promotions, new roles and start new divisions or startups - but we are never satisfied and will never stop. Mission Statement - To enable career success in the digital economy (through transformational learning experiences Learn more about us and our journey so far: https://www.mygreatlearning.com/about-us Tell me and I forget. Teach me and I remember. Involve me and I learn” – Benjamin Franklin Why Join Us EdTech over the last few years has been growing steadily, and COVID has now amplified the focus which is resulting in much larger systemic changes that were long overdue. To put things into perspective, We have established ourselves as one of the best in the world in ed-tech space for professional education / upskill - Awarded as #1 Ed- Tech Startup in the year 2020. India’s EdTech market alone is poised to touch $3.5bn by 2022, and $10.4bn by 2025. Paid users for Skill Development courses are set to grow from 2.31mn users in 2020 to over 8.5mn users by 2025. Demand for new age skills like Data Science, AI, ML, etc., is growing exponentially, and universities worldwide are collaborating with EdTechs to deliver relevant programs. Great Learning has established its roots deeply in the Higher Education & Skill Development category, and is now growing rapidly with a technology-first approach. The Role Nurture, train, and motivate salesforce for ensuring organizational targets. Train new Learning Consultants (Inside Sales Professionals) by conducting orientation to the sales process; developing individual coaching plans; providing resources and assistance; scheduling orientation with senior representatives. Evaluate sales team performance to ensure incorporation of taught techniques. Determine training needs by shadowing sales representatives; listening to calls conferring with sales managers. Develop individual results by maintaining policy and procedure resources; providing coaching; conducting training sessions; developing outcome improvement resources. Report on training program effectiveness. Oversee training material and suggest improvements. Improves training effectiveness by developing new approaches and techniques; making support readily available; integrating support with routine job functions. requirements

How to Apply: Interested candidates can send their resume to careers@itm.edu with the subject line: Application for Program Specialist Trainer. For any queries, call : Ms.Karishma Pattem :84339 73130 Perks & Benefits: Provident Fund (PF) & Gratuity Mediclaim Insurance 36 Paid Leaves per year Flexible & Supportive Work Environment Career Growth in EdTech & Training Industry Job Description: About the Role: ITM is hiring 46 dynamic and passionate trainers to join our Program Specialist team. In this full-time role, you will be conducting engaging and inspiring introductory workshops across Tier 1 and Tier 2 cities in India. If you love teaching, traveling, and motivating young minds this role is for you! Requirements: Excellent command of English (spoken and written) Strong public speaking, presentation, and interpersonal skills Confident, energetic, and passionate about teaching and mentoring Willingness to travel extensively (2025 days/month) Prior training/facilitation/public speaking experience is a strong advantage Bachelors degree or higher in any field (education-related fields preferred) Key Responsibilities: Conduct interactive and high-energy workshops in colleges and institutions across India Engage students through public speaking, storytelling, and dynamic facilitation Represent ITM as the face of its outreach and training programs Collaborate with the central team for training design, logistics, and impact measurement Ensure effective communication and feedback from each session conducted

Roles and Responsibilities Collaborate with cross-functional teams to design and deliver effective team training initiatives. Manage training management systems to track employee progress and ensure compliance with regulatory requirements. Provide product training to new hires and existing employees on insurance products and processes. Develop and implement process training programs for sales teams to enhance customer service skills. Conduct quality audits, monitor calls, and analyze data to identify areas for improvement.

. Risk Assessment and Underwriting - Underwriting decisions based on underwriting authority and specified individual policies/programs - Provide technical inputs and advisory to the market on emerging risks and changing scenarios -Review technical and complex proposal to offer effective solutions -Evaluate proposal thoroughly considering past claims/cases and assess conformance with underwriting guidelines -Conduct 360 degree review of risks along with any associated loss ratio; decide on standard terms and conditions for the proposal -Arrive at the quotes to covert accounts in our favor Premium Growth and Renewal retention - Develop relationships with broking RMs and IMDs - Negotiate terms & Ensure presence on accounts especially the high volume SME business - Advise clients and IMDs on products and covers -Visit the clients and IMDs; understand problem areas and issues / concerns -Provide guidance, if required and resolve any issues / concerns - analyze data to draw conclusions on performance and areas of opportunity Projects / Special Initiatives -Take up special projects / initiatives aimed at premium growth or strengthening the organizational processes & systems Product Training -Drive implementation of various training efforts in case of new / existing product launch in terms of premium calculation; product nuances, etc.; clarify doubts and resolve concerns, if any -Assess areas of improvement amongst the IMDs and provide effective training to them; address development issues / concerns and enable them to drive sales for the organization in an effective manner -Training Content Development for various training programs to be conducted . Manage centrally led underwriting and aid in central activities - BFL, Policy Bazaar and other web sales policies and partners - high volume and quick TAT - Manage and build pipeline for bundling business through various partners - Consolidate RI bordereaux for accurate cession and RI closings - Support in Audits - Support the global accounts team and take underwriting and cession decisions for global accounts- book size Roles and Responsibilities 16

Who We Are Applied Materials is the global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips- the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world- like AI and IoT. If you want to work beyond the cutting-edge, continuously pushing the boundaries of"science and engineering to make possible"the next generations of technology, join us to Make Possible® a Better Future. What We Offer Location: Bangalore,IND At Applied, we prioritize the well-being of you and your family and encourage you to bring your best self to work. Your happiness, health, and resiliency are at the core of our benefits and wellness programs. Our robust total rewards package makes it easier to take care of your whole self and your whole family. Were committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits . Youll also benefit from a supportive work culture that encourages you to learn, develop and grow your career as you take on challenges and drive innovative solutions for our customers."We empower our team to push the boundaries of what is possible"”while learning every day in a supportive leading global company. Visit our Careers website to learn more about careers at Applied. Key Responsibilities Presents technical training in house and at customer sites, focusing on specialized / customized courses; requires both domestic and international travel; manages classroom/lab activities to assure fulfillment of course objectives; presents and practices safety per procedure; may train during off shift and/or weekends as assigned. Project manage university partnership. Has general industry knowledge. Maintains product technical knowledge sufficient to prepare and present defined product courses; disseminates new information to staff; may complete certification on multiple platforms and/or processes to include safety modules; actively certifies others; establishes new certification requirements. Utilizes Technical Publications and System Business Units to improve technical documentation efficiencies; creates and augments documentation to fill gaps in released materials; evaluates instructor performance; trains others in standard course development process/Instructional System Design (ISD); responsible for course design approval. Provides technical expertise and troubleshooting skills to assist with system repairs; ensures system functionality can support course objectives; ensures all safety retrofits are installed on the training systems. Demonstrates knowledge and understanding of the technical training organization and operations and the AGS organization; informs customers of additional technical training courses/products available; assists in building customer relationships and selling technical training related products; provides input on customer issues/needs to determine future training opportunities. Provides coaching and leadership to other instructors; serves as mentor to less senior instructors for class delivery, technical development and certification; anticipates, prevents and resolves customer satisfaction issues. Manages multiple projects of diverse scope and complexity; directs project team members. Alpha Site support to Engineering in house or on an engineering tool provides review of ECOs; communication to the field. Supports GPS in the generation of docs. Develop new procedures and Best Known Methods. First chamber Build. Work with Engineering and Manufacturing; participate on New Product final test. Develop technical materials. Observe technical activities to determine operating procedure and detail. Interview personnel to become familiar with products & methods. Study tech docs to integrate a technology, operating procedure, production sequence and detail. Review published materials and recommends revisions. Communicates with BUs to obtain current product information for courses updates; represents technical training organization at divisional meetings. Functional Knowledge Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines Business Expertise Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market Leadership Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements Problem Solving Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information Impact Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies Interpersonal Skills Explains difficult or sensitive information; works to build consensus This role can teach PW(Precision workmanship) and general industry classes. The load for CE training will be very light initially, but the demand for university partnerships will be strong. This position should be able to do project manage university partnership. Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 20% of the Time Relocation Eligible: Yes Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.

Lead NHT Batches: Onboard new hires with comprehensive product knowledge and essential sales skills. Product Expertise: Deliver engaging training on our diverse healthcare product range.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Geographic Information Systems(Maps).

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Content Moderation.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver No Performance Parameter Measure 1 Process No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2 Self- Management Productivity, efficiency, absenteeism, Training Hours, No of technical training completed Mandatory Skills: Med & Scientific Writing, Regulatory Ser.

Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs About the Role & Team: Join the Lanes Evaluation team at Google Maps and play a crucial role in shaping the future of navigation! Our objective is to significantly improve Google Maps data quality, enhance user experience, and drive future innovations related to lane-level information. As a Data Quality Analyst, you will be at the forefront of this mission, rigorously testing hypotheses, resolving complex data quality issues, performing in-depth data analysis, and continuously refining evaluation workflows and policies through expert operation and insightful analysis. Responsibilities: Hypothesis Testing & Validation: Design and execute tests to validate hypotheses aimed at enhancing lane data accuracy, completeness, and overall user experience. Issue Resolution: Investigate, diagnose, and solve complex quality issues pertaining to Google Maps lane data, ensuring high standards of accuracy and reliability. Data Analysis & Insight Generation: Perform comprehensive data analysis on lane-related datasets to identify trends, patterns, and anomalies, deriving actionable insights for quality improvement and product development. Evaluation & Enhancement: Conduct targeted evaluations to pinpoint areas for process, policy, or product enhancement within the lane data domain. Research & Development: Undertake secondary research to explore potential avenues for expanding and improving existing lane evaluation workflows, operational policies, and reference materials. Root Cause Analysis (RCA): Develop and deliver detailed RCA reports, particularly for ML/Hypothesis Model testing outcomes, to understand underlying causes of data discrepancies or model performance issues. Feedback Integration & Adaptation: Actively understand and incorporate product feedback, realigning evaluation objectives and strategies to meet evolving product needs and user expectations. Skill set requirement: Essential Skills - Must have Meticulous attention to detail. Analytical and problem-solving abilities. Ability to think critically and organize tasks based on the goal of the work Self driven individuals who can identify and implement efficiencies in any task Agile mind quickly grasps, adapts seamlessly to evolving environments Understanding of product functionality from a user's viewpoint. Fundamental comprehension of automation and its workflows. Basic documentation and reporting skills. Capacity to detect inconsistencies and underlying reasons in data. Ability to identify and understand process and workflow gaps Desired Skill Set - Should have Product and operational expertise within Google Maps. Optimization strategies and meticulousness in data handling. Expertise in Google Maps products, features, and workflows. Familiarity with GDO tools, workflows, and processes. Understanding of relevant policies and regulations. Knowledge of core product objectives and consumer requirements. Experience in Spatial Data Validation techniques. Ability to navigate Googles internal tools and processes Experience in performing Root Cause Analysis (RCA) and deriving actionable insights. Graduation is Mandatory. Only Freshers are eligible for this role Advanced Skills - Good to have Sophisticated analytical methods and cognitive abilities for independent decision-making. About You: You are passionate about data quality and its impact on user experience. You thrive in dynamic environments, enjoy solving complex puzzles, and are always looking for ways to improve processes. You are a collaborative team player who is eager to learn and contribute to a mission-driven team. You are keen on developing your skills in decision-making, deepening your process and product expertise, and strengthening your ability to conduct impactful analyses that drive real-world improvements. Mandatory Skills: Geographic Information Systems(Maps) .

Role Training and development manager should devise plans and approach aligned to organizational training strategy, oversee its implementation and assess its outcomes. Identify training and developmental needs and drive suitable training initiatives that delivers successful business outcomes. Works across many departments to get employees up to speed in both their specific vertical, and the overall needs of the Account. Have backgrounds in business, leadership, human resources, development and education. Include enhancing employees skills, performance, productivity and quality of work DO Identifying and assessing future and current training needs Drawing an overall or individualized training approach Deploying a different variety of training methods for specified needs and outcomes Identify and assess future and current training needs through job analysis, career paths, annual performance appraisals and consultation with line managers Conduct effective induction and orientation sessions Monitor and evaluate training programs effectiveness, success and ROI periodically and report on them Manage training budget Provide opportunities for ongoing development Resolve any specific problems and tailor training programs as necessary Maintain a keen understanding of training trends, developments and best practices Mandatory Skills: Training (Ops).

Roles and Responsibilities Design and deliver training programs for international voice process teams, focusing on soft skills, accent reduction, customer service, sales, and product knowledge. Develop and maintain relationships with clients to understand their requirements and preferences for training delivery. Collaborate with subject matter experts to create engaging and effective learning materials. Monitor the effectiveness of trained employees through evaluation metrics such as quality scores, call audits, and feedback from customers. For further information kindly connect with- Simran Rana - 9137514621

QUALIFICATIONS, EXPERIENCE AND SKILLS 5+ years experience, preferably working in the logistics business domain, as and Onboarding/Implementation Specialist/Consultant for a Multi-National Organization Demonstrated ability to successfully implement Freight Forwarding or ERP or any Business software such TMS (Transport Management Systems), WMS (Warehouse Management Systems), Market Access, Fulfilment systems or similar B2B products at multiple Business units. Educational background in BE or BTECH and having completed the course with at least First class from a leading University. Deep knowledge and expertise of different Implementation/Onboarding phases and processes Excellent written and verbal communication skills. Understanding various cultures globally is key. Demonstrated ability in understanding client requirements, product features and performing fit-gap analysis mapping the client requirements to product. Experience working with agile software development teams in distributed locations with a mix of on and on-offshore resources. Preferably to have prior experience in preparing sophisticated training courses on user interactions with software. Ability to function professionally at a high level in a fast-paced environment with multiple projects, deliverables, deadlines, and stakeholders. Highly accountable and team oriented with ability to work cross-functionally. Ability to work independently with minimal supervision. Effective interpersonal skills, including verbal and written communication. KEY ACCOUNTABILITIES • Configure a client/branch in these products as per provided configuration processes and help in timely UAT and Go-Live.• Understand Business requirements, conduct Product demonstrations and walkthroughs, perform Fit Gap analysis, perform User training, prepare/execute UAT scenarios, Go-Live preparation, support Go-Live and provide Post-Go-Live Hypercare support• Help prepare detailed Onboarding plans (covering activities such as Product demonstrations, Product Configurations, Document templates preparation, Hypercare etc.) with Onboarding Lead/Professional Services Manager and execute them to onboard multiple internal/external sites in parallel.• Help in preparation and review of Product User manuals to be used as part of Business user training.• Develop documentation and training materials for the team, as well as for the customers. Maintain repository of product training videos and materials. Maintain up to date backups of all courses and relevant materials.• Conduct online or in-person training sessions with customers and partners, as required. Own the process to gather requirements for new courses and work in tandem with other teams to develop necessary materials to train customers, partners, and employees.• Maintain Learning Management System (LMS), as well as any other software required for training efforts (CRM, file sharing folders, etc.)• Collaborate with the business, product teams and software engineers to create and revamp training courses according to product updates. COMMUNICATIONS AND WORKING RELATIONSHIPS Internal: • Daily/Weekly interaction with Product Management, Program Management, Engineering and QA teamExternal: The ability to communicate effectively with external parties is essentials to successfully perform this role, Example of these external party include • External Vendors• Potential/ Live customer• 3rd party system integrations

Job Role: Strategically design and implement impactful training programs tailored to diverse audiences, ensuring high engagement and accessibility across multiple learning styles, experience levels, and delivery formats. Facilitate expert-led product training experiencesincluding live sessions, webinars, and in-person workshopsthat drive user proficiency, accelerate onboarding, and foster long-term product adoption. Maintain close alignment with product, engineering, and support teams to stay ahead of feature releases, roadmap updates, and user needs, translating technical insights into clear, actionable training content. Create and manage a comprehensive ecosystem of learning resources , including intuitive user guides, immersive video tutorials, and interactive e-learning modules, all designed to support continuous education and self-service learning. Continuously evaluate training effectiveness through data-driven performance metrics, participant feedback, and behavioral analytics, refining curricula and delivery methods to maximize knowledge retention and learner outcomes. Act as a proactive subject matter expert (SME) and trusted advisor, providing ongoing post-training support, resolving complex product inquiries, and championing user success across all touchpoints. Competencies: To perform the job successfully, an individual should demonstrate the following competencies: 3+ years of experience in technical training, with proven ability to engage diverse audiences Proficient in both Windows and Mac OS; working knowledge of internet technologies Skilled in simplifying complex technical concepts into engaging, user-friendly content Experienced in stakeholder collaboration to craft accurate, audience-tailored messaging Strong quality control orientation; adept at maintaining metrics to meet client standards Excellent facilitation, coaching, and feedback skills Flexible training style with adaptability across delivery formats Exceptional communication skillsboth written and verbal

Hiring Manager Training and Sr Manager Training on the paper form BPO Industry NHT, OJT, Refresher training TNA TNI TTT Required Candidate profile Work from office Kolkata only not for Delhi/NCR neither Bangalore and Hyderabad APPLY those who can relocate in Kolkata Call/WhatsApp cv to Sri 8851792136 Neha8287267407 Perks and benefits Fix Salary + lucrative Incentives

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

Responsibilities: To coach new recruits on the floor, to design and deliver training programs specializing in current process and new process(s) as per the business requirement. Should have sound outbound sales experience. Customer: To deliver a 2 weeks induction course to the new employees following company training Manuals To gauge the post training performance of agents trained for 0-30 days period To be responsible for Process Training Yield To evaluate and provide feedback to the training manager on amendments to the training material To analyze the training needs, design and deliver appropriate programs and evaluate their success Trainers to regularly practice process to stay updated and ensure they are calibrated internally with other trainers and externally with clients To provide feedback to consultants on the quality of their work in line with Company policies and procedures To seek feedback proactively, from all staff, from all departments Critical Competencies: Solves Problem Communicates Effectively Demonstrates Collaboration Maintains Composure Outbound Sales Should have at least 2 yrs experience as trainer in BPO-(Domestic BPO)Should Collaborate with managers to identify and assess company training needs Utilize data analytics to pinpoint areas requiring improvement and development. Design and implement an effective training curriculum that meets organizational needs. Develop training materials, including module summaries, Train and guide new employees to ensure a smooth onboarding process. Develop monitoring systems to ensure all employees are performing their job responsibilities as per training. Contact HR:- 9449900627yamanurappa.kuri@telepeformancedibs.com

About The Role Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. ? Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLA’s defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements ? Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers’ and clients’ business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLA’s ? Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks ? Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance Mandatory Skills: Google BigQuery. Experience5-8 Years. Reinvent your world. We are building a modern Wipro. We are an end-to-end digital transformation partner with the boldest ambitions. To realize them, we need people inspired by reinvention. Of yourself, your career, and your skills. We want to see the constant evolution of our business and our industry. It has always been in our DNA - as the world around us changes, so do we. Join a business powered by purpose and a place that empowers you to design your own reinvention. Come to Wipro. Realize your ambitions. Applications from people with disabilities are explicitly welcome.

Role Purpose The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists. Do Oversee and support process by reviewing daily transactions on performance parameters Review performance dashboard and the scores for the team Support the team in improving performance parameters by providing technical support and process guidance Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Ensure standard processes and procedures are followed to resolve all client queries Resolve client queries as per the SLAs defined in the contract Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by monitoring compliance with service agreements Handle technical escalations through effective diagnosis and troubleshooting of client queries Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements If unable to resolve the issues, timely escalate the issues to TA & SES Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Troubleshoot all client queries in a user-friendly, courteous and professional manner Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Mentor and guide Production Specialists on improving technical knowledge Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist Develop and conduct trainings (Triages) within products for production specialist as per target Inform client about the triages being conducted Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Identify and document most common problems and recommend appropriate resolutions to the team Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT2Team ManagementProductivity, efficiency, absenteeism3Capability developmentTriages completed, Technical Test performance

About The Role : Role Purpose The purpose of the role is to provide effective technical support to the process and actively resolve client issues directly or through timely escalation to meet process SLAs. Do Support process by managing transactions as per required quality standards Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue Update own availability in the RAVE system to ensure productivity of the process Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions Follow standard processes and procedures to resolve all client queries Resolve client queries as per the SLAs defined in the contract Access and maintain internal knowledge bases, resources and frequently asked questions to aid in and provide effective problem resolution to clients Identify and learn appropriate product details to facilitate better client interaction and troubleshooting Document and analyze call logs to spot most occurring trends to prevent future problems Maintain and update self-help documents for customers to speed up resolution time Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution Ensure all product information and disclosures are given to clients before and after the call/email requests Avoids legal challenges by complying with service agreements Deliver excellent customer service through effective diagnosis and troubleshooting of client queries Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions Assist clients with navigating around product menus and facilitate better understanding of product features Troubleshoot all client queries in a user-friendly, courteous and professional manner Maintain logs and records of all customer queries as per the standard procedures and guidelines Accurately process and record all incoming call and email using the designated tracking software Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business Organize ideas and effectively communicate oral messages appropriate to listeners and situations Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract /SLAs Build capability to ensure operational excellence and maintain superior customer service levels of the existing account/client Undertake product trainings to stay current with product features, changes and updates Enroll in product specific and any other trainings per client requirements/recommendations Partner with team leaders to brainstorm and identify training themes and learning issues to better serve the client Update job knowledge by participating in self learning opportunities and maintaining personal networks Deliver NoPerformance ParameterMeasure 1ProcessNo. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback 2Self- ManagementProductivity, efficiency, absenteeism, Training Hours, No of technical training completed