Job
Description
Are you ready to write your next chapter? Make your mark at one of the biggest names in payments. With proven technology, we process the largest volume of payments in the world, driving the global economy every day. When you join Worldpay, you join a global community of experts and changemakers, working to reinvent an industry by constantly evolving how we work and making the way millions of people pay easier, every day. We’re looking for a Senior Manager - Product Support in our ever-evolving Worldpay Total Team to help us unleash the potential of every business. Are you ready to make your mark? Then you sound like a Worldpayer. About The Team Our Customer Experience Worldpayers are at the heart of it all — enabling us to provide world-class support to customers. Unwavering dedication and full of enthusiasm, they’re always finding ways for us to grow together. This candidate will work closely with TSO – Technical Service Owner or Worldpay Total , Managing Production application environment, ensuring Application Availability, managing BCD & DR Activities. Managing Application Capacity Planning, Managing Performance test & PCI audit . Team Management is key aspect of this role. What You’ll Own Managing Business Application Production environment & service / business as usual Ensure Technical support and escalation points of contact are available in and out of office hours Change Board attendance to represent not only changes raised by the technical teams but also to review and assess changes that could possibly impact the stability and availability of our infra Incident management attendance and post incident reviews to ensure that any impacts to our infra are clearly understood and the resolution steps and activities are followed to avoid future issues Release management support to ensure that planning across the team in each of the environments (DevTest, pre- production, UAT and production) is in line with agreed process and that testing is rigorous and diligent Due to the nature of Worldpay’s business in the payment area, PCI security compliancy is hugely important. This role must always maintain a focus on security policy adherence Technical resource allocation to satisfy demand for live service support for the Digital products. This requires close relationships with the Application Support and development teams to maintain early visibility to support improved resource planning. Resource planning / contract negotiation to ensure that the demand live service project delivery is satisfied with a forecasted resource pipeline. The ability to identify, assess and quantify the effort associated with future work and to plan this effort into the resource pipeline. Technical capacity and performance planning; work with other Infrastructure and Applications colleagues to assess impacts on the environment associated with proposed projects and environmental changes Commercial and licensing planning; work with Strategic Sourcing Management and license management partner to assess commercial impacts associated with proposed projects and environmental changes Identification of gaps as a means of improving the underpinning technologies and process associated with Infra and Databases Provide leadership for all ITSM processes for Worldpay – including Capacity, Change, Incident, Problem and Configuration Management. Identify and escalate issues that may breach respective performance targets, prepare RCA and communicate. Support and drive Service Management driven initiatives, i.e. Problem Management, Trend analysis Responsible for managing Patch and release management. Highlight risk and SPOF and prepare mitigation plan. Define and Implementing IT policies and procedures. Support audit and compliance tasks. Prepare Rota for team and support global team. Responsible for ensuring robust IT disaster recovery and business continuity processes and the associated documentation are in place Managing Day to Day activities [Change, Incident, Service request] related to DBA and Linux team. Support TSO , L3 application & operation team . What You Bring Core Understanding of JAVA , Splunk ,linux, AWS, Incident Management, Problem Management 8-10 years of Team Management. Worldpay Values Determined - You stay open – winning, and failing, as one. Always looking for solutions that add value. Inclusive - You collaborate, encouraging others to perform at their best, always welcoming new perspectives. Open - You work across borders, working with your team to achieve your collective goals. What Makes a Worldpayer What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions to be better every day, finding creative solutions to simplify the complex. We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open – winning and failing as one. Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career. (Susmita Tripathy) Privacy Statement Worldpay is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how Worldpay protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at Worldpay works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. Worldpay does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass
