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38.0 years

Nashik, Maharashtra, India

On-site

Job Description The incumbent would be responsible for the primary & secondary sales for the territory. The deliverables of this role is to increase the sales with the retailers/wholesalers by handling the distributors. Continuous exploration and implementation of strategy for building opportunities & developing team to drive daily POB target. Responsibilities Increase in Sale: Monitoring success on volume, Price, & Value objectives for Top Products  Strategic Sales Analysis: Proactively identifying growth opportunities &mitigating risks through resource optimization  Gaining Market Insights: Uncovering customer needs and unleashing market potential for informed expansion strategies and gr...

Posted 1 month ago

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EXECUTIVE N - SMARTCARE
ASIAN Paints

0.0 - 2.0 years

Chandigarh, chandigarh

On-site

Location: Chandigarh, CH, IN Areas of Work: Sales & Marketing Job Id: 12861 TSO - EXECUTUIVE N - SMATCARE - CHANDIGARDH Job Purpose The position is that of frontline sales personnel who would primarily be responsible for growth of retail business in the defined territory through creation, nurturing and management of dealer network and stakeholders comprising of contractors and thereby achieving overall business value and volume targets. Business objectives Prepare plan to achieve the assigned business objectives for the territory on a monthly level and work towards achievement of targets. Assist dealers in achieving their overall sales target through regular visits, scheme communication and ...

Posted 1 year ago

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Exploring TSO Jobs in India

The TSO (Technical Support Officer) job market in India is currently booming, with a high demand for skilled professionals in this field. TSOs play a crucial role in providing technical assistance and support to customers and internal teams, ensuring smooth operations and resolving technical issues efficiently.

Top Hiring Locations in India

  1. Bangalore
  2. Hyderabad
  3. Pune
  4. Chennai
  5. Mumbai

Average Salary Range

The average salary range for TSO professionals in India varies from ₹3.5 lakh per annum for entry-level positions to ₹10 lakh per annum for experienced professionals. Salaries may vary based on the company, location, and individual skills.

Career Path

In the TSO field, a typical career path may progress from Junior TSO to Senior TSO, then to Team Lead or Manager roles. With experience and additional certifications, professionals can advance to higher positions such as Technical Support Manager or Solutions Architect.

Related Skills

Apart from technical support expertise, TSO professionals are often expected to have skills in customer service, problem-solving, communication, and knowledge of various operating systems and software applications.

Interview Questions

  • What is the difference between a hardware firewall and a software firewall? (medium)
  • How do you troubleshoot network connectivity issues for remote users? (advanced)
  • Explain the importance of SLA (Service Level Agreement) in technical support. (basic)
  • Can you walk us through your experience in handling escalations from dissatisfied customers? (medium)
  • How do you stay updated with the latest technology trends in the IT support industry? (basic)
  • Describe a challenging technical issue you faced and how you resolved it. (medium)
  • What steps do you take to prioritize and manage multiple technical support tickets simultaneously? (medium)
  • How would you handle a situation where a customer is frustrated and uncooperative? (advanced)
  • What tools or software do you use to track and monitor technical support requests? (basic)
  • How do you ensure data security and confidentiality while providing remote technical support? (medium)
  • Explain the process of troubleshooting a computer that fails to boot up. (advanced)
  • How do you approach training new team members in technical support processes and procedures? (medium)
  • Describe a time when you had to collaborate with other departments to resolve a technical issue. (medium)
  • What are the key components of a good technical support documentation? (basic)
  • How do you handle stress and pressure in a high-volume technical support environment? (medium)
  • Can you explain the difference between TCP and UDP protocols? (advanced)
  • How do you prioritize critical issues versus routine tasks in a technical support queue? (medium)
  • What measures do you take to ensure data backup and recovery for customers? (medium)
  • Describe a situation where you had to troubleshoot a network outage. (medium)
  • How do you handle a situation where you do not know the solution to a technical problem raised by a customer? (advanced)
  • What are the most common challenges faced by technical support teams, and how do you overcome them? (medium)
  • Explain the importance of maintaining accurate and detailed records of technical support interactions. (basic)
  • How do you handle a situation where a customer insists on a solution that you know is not the best course of action? (advanced)
  • Can you discuss a recent technical certification or training that you completed and its impact on your role as a TSO? (medium)

Closing Remark

As you explore opportunities in the TSO job market in India, remember to showcase your technical skills, problem-solving abilities, and customer service acumen during interviews. With preparation and confidence, you can excel in TSO roles and contribute effectively to the tech support industry in India. Good luck!

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