Product Support Executive

Company Description Webbrains Technologies Private Ltd. is an Australian-based IT firm with developmental locations in India. The company provides a wide range of IT services to clients globally, with a successful client base spread over 42+ countries. Services include Web Designing & Development, Mobile Application Development, Custom Software Solutions, PHP Programming, E-Commerce Platforms, and more, catering to various industries such as Healthcare, Energy, Finance, and Manufacturing. Job Role Summary: We are looking for a dynamic and customer-focused Product Support Executive to join our team. The ideal candidate will be responsible for providing product demonstrations, understanding client queries, troubleshooting issues, and delivering appropriate solutions to ensure client satisfaction. Key Responsibilities: Conduct live product demonstrations for prospective and existing clients. Understand client requirements, queries, and issues related to the product. Provide timely, accurate, and effective solutions to clients via call, email, or in-person meetings. Act as the bridge between the client and the internal technical or product team for issue resolution and product improvements. Maintain records of client interactions, queries, feedback, and resolutions. Train clients on product features, updates, and functionalities when required. Prepare and share support reports and client feedback summaries with management. Contribute to the creation of support documentation and FAQs. Required Skills & Qualifications: Bachelor’s degree in any discipline (preferably IT, Business, or Management). Strong communication, interpersonal, and problem-solving skills. Experience in client support, product support, or technical support roles preferred. Ability to quickly understand product features and explain them to non-technical users. Proactive attitude with strong client handling and query resolution skills. Basic understanding of CRM and ticketing tools is an added advantage. Show more Show less