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Senior Technical Writer – SaaS Software Documentation Description W Energy Software is looking for a Senior Technical Writer for our enterprise SaaS platform. You'll own the full lifecycle of user documentation — from planning and prioritization to writing, publishing, and improving content delivery across multiple channels. This is not a junior content creation role. We need someone who can operate independently, initiate conversations with SMEs, organize large amounts of complex information, and help drive documentation maturity within the company. You’ll play a critical role in making our accounting and production software easier to learn, adopt, and use. You will enjoy working in a flexible environment where mutual respect is a key ingredient. The team is supportive, very talented and is always encouraged to communicate ideas with the executive team. You will be part of the Product team. Responsibilities Audit and transform legacy PDF documentation into clear, accessible online formats (e.g., knowledge bases, in-app help, interactive guides). Create and maintain high-quality user guides, help articles, release notes, and product tours that support both internal and external users. Own the full documentation process — including information gathering, prioritization, writing, editing, publishing, and continuous improvement. Collaborate with Product Managers, Engineers, Services, and QA to understand new features and workflows, and translate that into clear documentation. Establish and manage documentation infrastructure with scalable templates and processes. Champion best practices in information architecture, user assistance, and self-service documentation. Proactively identify documentation gaps and propose new content formats (interactive walkthroughs, tooltips, onboarding flows, etc.). Build deep product knowledge over time to become the go-to expert on user enablement content. Requirements Bachelor's degree in Technical Communication, English, Computer Science, Journalism, or a related field. 5–8 years of experience in technical writing for software/SaaS companies. Proven ability to own documentation in a solo capacity — from planning through publishing. Experience documenting complex, configurable systems (ERP, B2B SaaS, finance, logistics, energy, etc.). Strong skills in information architecture and structuring content for usability. Excellent written English and attention to detail. Ability to collaborate effectively across time zones and functions. Comfortable managing priorities with minimal supervision. Familiarity with Agile product development and tools like Jira, Confluence, or Git. Preferred Experience with interactive or embedded documentation (e.g., WalkMe, Tourial, Pendo). Exposure to API documentation or developer-facing content. Understanding of relational databases or SQL. Experience creating multimedia content (video, GIFs, walkthroughs). Domain knowledge in accounting, energy, or operations software. Working Hours Evening hours to overlap with U.S. Colleagues is required. Job Location: Remote (India) or Bangalore Show more Show less
