Product Manager

What you’ll be doing

In Packaging and Consumption we serve all of Zendesk’s customers across all segments so they get what they’ve paid for, know what they have and pay for what they use. We are seeking a product manager for our team, license and group management domain. In this role you’ll work on making team management easier for our administrators, integrating acquisitions to make them feel like Zendesk products, and drive adoption of our products.

You will partner with an engineering manager to oversee the roadmap for your Pune-based scrum team of 8 engineers, and collaborate with stakeholders across our Packaging and Consumption group, as well as other product teams and IT CXS on program delivery.

Responsibilities

• Partner with product leaders on the product strategy and roadmap for team, license and group management

• Gather and analyze feedback from customers and internal stakeholders to understand problems to solve/jobs to be done

• Design solutions and write requirements for new product features

• Maintain and groom the backlog and roadmap for the product team

• Collaborate with stakeholders across Packaging and Consumption, Product and IT CXS to ensure seamless product launches and updates

• Attend daily & weekly team rituals, regular internal & external meetings

What you bring to the role

• A minimum of 2 years of product management experience, preferably within a SaaS environment and at least working on cloud-based products or services

• High level of accountability for meeting objectives, commitments and timelines

• Excellent communication skills, with the ability to articulate product strategy and roadmap to stakeholders at all levels of the organization

• Excellent collaboration skills, with the ability to work across various teams and stakeholders

• Strong analytical skills, with the ability to identify efficiency opportunities and make data-driven decisions

• Solid technical understanding for SaaS and internet applications, including databases, systems architectures, back-end services, APIs and event streaming

• Demonstrated experience conducting customer research to inform product decisions

Basic Qualifications:

A bachelor’s degree in marketing, business, computer science, engineering or a related field

Preferred Qualifications:

Beyond the bachelor’s degree, we are most interested in your work experience, which demonstrates your strong personal accountability, communication skills and availability to collaborate.

Where We Work

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.

Please note that Zendesk can only hire candidates who are physically located and plan to work from Karnataka or Maharashtra. Please refer to the location posted on the requisition for where this role is based.

Hybrid: In this role, our hybrid experience is designed at the team level to give you a rich onsite experience packed with connection, collaboration, learning, and celebration - while also giving you flexibility to work remotely for part of the week. This role must attend our local office for part of the week. The specific in-office schedule is to be determined by the hiring manager.

The intelligent heart of customer experience

Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love.

Zendesk believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many Zendesk offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here .

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@zendesk.com with your specific accommodation request.