Symplr

The Senior Product Owner works to fulfill the strategic product roadmap established by the Product Management leadership team and meet business objectives. The person in this position manages multiple teams and backlogs for more than one product and/or for more complex products. This role is responsible for defining the detailed product deliverables. The Senior Product Owner must have a firm understanding of the business domain and product needs taking into account multiple types of users utilizing each solution. This position works closely with engineering on the specifications to ensure their Agile teams have all of the information needed to deliver a product that provides maximum value to the users. Duties & Responsibilities Collaborate with Product Managers to understand the market demands, priorities, and overall product strategy. Partner with UX and Product Managers on market research efforts to understand and prioritize customer needs. Work with one or more engineering teams to deliver timely, quality releases that provide high business value and exceed customer expectations. Flexibility to support more than one product within a portfolio, potentially across value streams Translate product strategy into detailed requirements and prototypes Work with the Product Manager and Agile team to define the scope included in a release. Understand user personas and partner with UX to develop Create detailed specifications/requirements for the product features so they are clearly understood by the development team. Write user stories and establish acceptance criteria in collaboration with the team. Actively participate in PI planning, product sprints and daily stand-up meetings Research and clarify details as the team develops the application Be aware of customer commitments in order to communicate internally to assist with managing team expectations Manage dependencies in and across sprints and releases Work with the Agile team to manage and prioritize the backlog to ensure alignment with changing business needs. Prioritize support work as needed Assist with system status communication and escalation as needed including customer communication Perform demos to all stakeholders on a regular basis Keep stakeholders apprised of progress and incorporate their feedback Understand project budgets, scope and timelines and work to maintain a balance Use metrics and feedback to improve team and organization processes, best practices, performance, and delivery May provide work direction or guidance to colleagues with less experience Act as a product champion within the company Skills Required Strong knowledge of Agile principles and process Anticipate needs and drive innovation in both business needs and technology enablers. Strong analytical and problem-solving skills. Familiarity with Microsoft SQL for creating queries Ability to influence cross-functional team without formal authority Excellent time management, resource organization and priority establishment skills with the ability to multi-task in a fast-paced, deadline-oriented environment Keen attention to detail Excellent communication skills, both verbal and written, with diplomacy and tact, including when responding to resistance Ability to work with an optimistic attitude both independently and as part of a team Self-motivated with strong, proven, analytical and problem-solving skills Understands the importance of data flow, data integrity, and business process efficiency, as well as the potential role technology could play to improve or enhance them Works independently with limited guidance from manager Project management skills

Quality Assurance Engineers are responsible for assuring quality of newly developed/enhanced software solutions through manual and automation testing. From requirements analysis and design to implementation, training and support, the Quality Assurance Engineer will work together with a team on diverse projects utilizing knowledge of critical thinking and problem solving. A Quality Assurance Engineer will work tightly with their leadership to understand requirement and project timelines ensuring that software developed adhere to the functional and nonfunctional requirements of the software solution. Duties & Responsibilities Be a champion for department initiatives and values ensuring all actions promote the department s mission statement Determine operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions Improve operations by conducting systems analysis and recommending changes in policies and procedures Communicate in a professional manner when interacting with coworkers and external customers Work with developers, product manager, architects and others to understand functional and nonfunctional requirements, validate and ensure product meets those requirements Develop and enhance the test infrastructure and continuous integration framework used across teams. Determine testing best practices and principals and promote them across the organization. Contribute for developing and executing maintainable automation tests for acceptance, functional, and regression test cases. Integrate project testing with continuous-integration process. Work with fellow team members to diagnose bugs and formulate solutions. Provide functional and technical expertise in bug fixes. Use test automation techniques (data driven, pairwise, mocking, test hooks) that fit the problem space. Understand designing and coding for testability to produce quality code with the lowest cost. Participate in internal and external technical reviews, as required Skills Required Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Can work quickly and efficiently with moderate supervision Demonstrated skills and abilities needed to coordinate, facilitate, and participate in a collaborative approach to the completion of tasks or assignments Strong Manual Testing and DB Skills Strong Object-Oriented design and implementation skills Ability to develop test automation framework using in C# /Java/TypeScript, Selenium, SQL and BDD Strong knowledge of enterprise computing software, including system management standards and solutions Qualifications: Have HEART. To work here, you must be: Humble self-aware and respectful Effective measurably move the needle& immeasurably add value Adaptable innately curious and constantly changing Remarkable stand out in some way Transparent openly and honestly sharing knowledge 5 and 7 years experience with software testing post BE/B.Tech, ME/M.Tech or MCA Must have experience with manual and automation testing of enterprise applications with web user interface, Mobile and web services Must have experience with Java Must have experience with SQL query writing Must have experience with Selenium web driver Passionate about technology and application development About symplr: We are an industry leader in compliance, credentialing and workforce management software as a service solution. We help healthcare organizations mitigate risk, ensure compliance and optimal deployment of workforce. symplr has a single mission: to make healthcare compliance, credentialing and workforce management simpler for all constituents of the healthcare community. We re recognized for our innovative and easy-to-use software as a service solution, as well as our payor enrollment services both of which significantly reduce the cost of compliance and increase operational efficiency. We re based in the five major healthcare technology hubs in the US: Houston, Nashville, Kansas City, Hartford and Bangalore. We proudly serve well over 4,000 healthcare organizations, from the smallest surgery centers to the largest integrated delivery networks (IDNs) and payers nationwide.

symplr is seeking a highly skilled and motivated Senior Data Quality Engineer with 7+ years of experience to support testing and quality assurance for our scalable Data Platform . This role is instrumental in maintaining the integrity, reliability, and performance of our data systems. The ideal candidate will bring strong expertise in ETL testing, data validation, AWS-based data workflows, and Power BI reports, with a solid foundation in Test Automation and scripting. This position is part of symplr s Data Platform team and will report to the Quality Manager, working closely with Engineering and Analytics stakeholders to ensure high data quality standards. Duties & Responsibilities Contribute to the development and execution of data quality strategies and best practices to support the organization s data initiatives. ETL Testing : Design and perform thorough ETL tests, including test case development , data validation , transformation accuracy , end-to-end pipeline testing , and performance testing . AWS Data Pipeline Monitoring : Support the monitoring and optimization of AWS-based pipelines using services like Glue, S3, Athena, SQS, Lambda , and Step Functions . Automation & Scripting : Develop Python-based scripts to automate data quality checks and validation processes. Power BI Reports : Ensure data accuracy and consistency in Power BI reports by validating data lineage, transformation logic, and report outputs against source systems. Collaboration: Work alongside data engineers, analysts, and business stakeholders to understand data flows and resolve data quality issues. Documentation: Maintain clear and detailed documentation of testing procedures, test results, and quality metrics. Skills Required 7+ years of experience in data quality engineering , data testing , or related fields. Strong hands-on experience with ETL testing and data validation techniques. Experience working with AWS data services , including Glue, S3, Athena, MSK, SQS, Lambda , and Step Functions . Proficiency in SQL and Python for data validation and automation. Experience validating data in Power BI reports , including understanding of data models and report logic . Familiarity with test management tools such as Azure DevOps , Zephyr , or equivalent. Experience working in Agile environments ( Scrum/Kanban ).

We are looking for a highly motivated SDET to join our team and ensure the quality and reliability of applications that incorporate AI/ML components . This role demands strong skills in automated testing, using scripting like Python, TypeScript , and hands-on experience with cloud infrastructure (preferably AWS) . Exposure with solutions built using AI/ML/GenAI is a key advantage. Duties & Responsibilities Design and implement automated test suites for web and backend systems using any scripting language, preferably python or typescript. Expert in developing AI/ML solutions using python Work closely with development, ML, and DevOps teams to test features powered by AI/ML models . Validate ML model predictions, data inputs/outputs, and model integration with application logic. Build and maintain test infrastructure on AWS , including test environments, CI/CD pipelines, and test execution in cloud-based containers. Participate in code reviews and pair programming for quality gatekeeping. Skills Required 5 8 years of experience in a Development or QE Automation or SDET role. Strong hands-on experience using AI/ML models and python or typescript for test automation. Strong experience in prompt engineering Experience working in AWS environments , including EC2, S3, Lambda, or CloudWatch. Experience working with AWS Bedrock, Claud LLM or SLM s Familiarity with AI/ML model integration and understanding of the basics of model behavior, metrics, and quality concerns. Experience with REST API testing , JSON, and HTTP protocols. Working knowledge of CI/CD pipelines (e.g., GitHub Actions, Jenkins, CodePipeline). Understanding of software testing principles and test-driven development. Excellent communication and collaboration skills.

Design, develop, and maintain automated test scripts using C# and Selenium. Collaborate with cross-functional teams to understand product requirements and ensure comprehensive test coverage. Execute automated tests and analyze results to identify defects and ensure product quality. Develop and implement test strategies, plans, and cases for new and existing features. Continuously improve the automation framework and processes to enhance efficiency and effectiveness. Mentor and guide junior quality engineers in best practices and automation techniques. Participate in code reviews and provide constructive feedback to improve code quality. Work closely with developers to debug and resolve issues. Stay updated with the latest industry trends and technologies in test automation. Duties & Responsibilities Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work independently and as part of a team Can work quickly and efficiently with minimum supervision Demonstrated skills and abilities needed to coordinate, facilitate, and participate in a collaborative approach to the completion of tasks or assignments Should have understanding SOLID design principals Strong Object-Oriented design and implementation skills Ability to develop test automation framework using in C# /Java/TypeScript, Selenium, WDIO, SQL and BDD Strong knowledge of enterprise computing software, including system management standards and solutions Experience in Mobile testing and Mobile test automation Skills Required Bachelors degree in Computer Science, Engineering, or a related field. 6+ years of experience in quality engineering with a focus on test automation. Proficiency in BDD, C# and Selenium for test automation. Strong understanding of software development life cycle (SDLC) and agile methodologies. Experience with continuous integration/continuous deployment (CI/CD) tools and processes. Excellent problem-solving skills and attention to detail. Strong communication and collaboration skills. Ability to work independently and as part of a team. Preferred Qualifications: Experience with other automation tools and frameworks (e.g., NUnit, SpecFlow). Knowledge of performance. Familiarity with version control systems (e.g., Git). Experience in testing Mobile, web applications and APIs.

The DevOps Engineer strengthens the collaboration between symplrs Engineering, Development, and Operations teams by streamlining and automating the software development lifecycle (SDLC) to achieve faster delivery, improved quality, and higher reliability. This role leverages scripting and automation expertise to bridge the gap between development and operations, fostering a culture of continuous integration and continuous delivery (CI/CD). Duties & Responsibilities Promote collaboration and shared responsibility throughout the SDLC. Design, develop, and implement automated build, test, and deployment pipelines using scripting languages and CI/CD tools (GitHub Actions). Design, build, and maintain scalable and reliable infrastructure to support our applications and services. Automate infrastructure provisioning and configuration management using tools such as Terraform, Ansible, or similar. Work closely with developers, testers, security professionals, and operations teams to break down silos and ensure seamless software delivery. Ensure adherence to security best practices and compliance regulations throughout the development and deployment process. Troubleshoot complex technical issues related to deployments, infrastructure, and automation. Mentor and guide junior team members, promoting a culture of continuous improvement and collaboration. Document processes, tools, and solutions to promote knowledge transfer within the team. Qualifications: Have HEART. To work here, you must be: Humble self-aware and respectful Effective measurably move the needle & immeasurably add Adaptable innately curious and constantly Remarkable stand out in some Transparent openly and honestly sharing Skills Required 6 + years of Engineering experience in the following areas : Solid understanding of system administration principles with experience managing both Windows Server (Active Directory, GPO, DFS, RBAC) and Linux servers (Ubuntu/Debian, RHEL/CentOS). Scripting proficiency in PowerShell, Bash, or Python to automate infrastructure and application deployment tasks. Experience with Infrastructure as Code (IaC), particularly Terraform, to define and manage infrastructure in a repeatable and scalable manner. In-depth knowledge of development infrastructure tools such as Terraform, Ansible, Helm, and container orchestration platforms (e.g., Kubernetes) for building and deploying applications efficiently. Hands-on experience with CI/CD tools (e.g., GitHub, Jenkins, Octopus Deploy, ArgoCD/Drone) to automate the software development lifecycle, enabling continuous integration and continuous delivery (CI/CD). Familiarity with monitoring tools such as DataDog, NewRelic Solid understanding of networking and other supporting components like Load Balancer, Application Gateway, Web Application Firewall Experience with application hosting platforms like IIS, Apache, and Tomcat to deploy and manage applications in various environments. Bachelor s degree with Computer Science background Experience and/or knowledge in the implementation and support of Cloud Services, such as Azure, AWS, Private Cloud or Hybrid Cloud is

The Senior Technical Writer works with different teams to create product content and documentation that help both internal teams and end users make the most of our solutions. Assists in managing the content throughout its entire lifecycle. Duties & Responsibilities Support the writing team with technical writing methods, tools, and techniques Help solve issues in Agile workflows and publishing processes Ensure the writing team has the resources they need; manage the daily tasks of the writing team Improve current processes and suggest new methods for better results Lead projects that improve the Technical Writing team s deliverables and processes Create documentation like release notes, user and admin guides, installation guides, quick references, knowledge base articles, and API documentation Edit and write content following style and editorial standards Work with UX, product, and engineering teams to design UI content Resolve any documentation issues raised by others; identify new documentation needs and opportunities; oversee and support all aspects of assigned documentation Help share knowledge across teams and guide others to create accurate content Assist in maintaining guidelines for documentation authors Skills Required Bachelor s degree Experience writing or editing content like UI text, support articles, or knowledge base articles Familiarity with tools like Azure DevOps, Jira, or Rally Basic knowledge of source control tools like Git or Azure DevOps Repos Experience using Confluence and SharePoint Knowledge of HTML and CSS Experience with graphic editing tools and screen capture software Experience leading technical writers and helping others succeed Strong interest in helping users get the information they need Good critical thinking and problem-solving skills Experience with writing and editing complex software documentation Strong grammar skills and the ability to create clear, simple documentation Great team player who can give and receive constructive feedback Ability to work in a fast-paced agile environment Experience working with teams across different time zones Familiarity with MadCap Flare, or similar tools Proficient with Microsoft Word, PowerPoint, and Excel Desire to stay up to date with new writing and design trends Desired Skills and Qualifications: The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

We are seeking a strategic and results-driven Sr. DevOps Manager with proven experience leading cross-functional teams across Site Reliability Engineering (SRE), Platform Operations, and Cloud Infrastructure. Adept at aligning DevOps initiatives with business objectives to drive continuous delivery, automation, and scalability across hybrid environments (cloud and on-prem). Skilled in CI/CD pipeline development, incident management, infrastructure as code (IaC), system monitoring, and team leadership. Known for optimizing cloud performance, improving deployment velocity, and ensuring platform reliability through best-in-class DevOps practices. Duties & Responsibilities Lead a multi-disciplinary DevOps team responsible for delivering highly available, secure, and scalable cloud-native and on-premises infrastructure to support symplr s enterprise platform. Partner with senior leadership to define and execute DevOps roadmaps, aligning team priorities with organizational goals and OKRs. Own the full lifecycle of infrastructure delivery, including design, implementation, deployment, and monitoring of systems across hybrid cloud environments (AWS, Azure). Manage CI/CD pipelines, ensuring seamless integration of code, automated testing, and reliable deployments across all product teams. Act as incident commander during production outages, coordinated root cause analysis, and drove timely resolution through well-documented ITSM processes. Introduce infrastructure as code (IaC) practices using tools such as Terraform and Ansible to standardize and automate environment provisioning. Deliver 24/7 support coverage by implementing equitable, rotating on-call schedules and enhancing operational incident response procedures. Mentor engineers across DevOps function, promoting a culture of accountability, learning, and technical excellence. Evaluate and adopt emerging DevOps tools and technologies, continuously enhancing system performance and deployment velocity. Collaborate with InfoSec teams to ensure full compliance with organizational cybersecurity standards and governance frameworks. Implement proactive monitoring and observability solutions (Datadog, SolarWinds) to improve platform stability and alerting. Assist in annual business planning and department budgeting, resource allocation, and performance tracking using KPIs and SLAs. Facilitate cross-departmental collaboration for application modernization, cloud migration, and automation initiatives. Play a key role in recruitment, onboarding, and performance development for engineering talent, contributing to department scalability. Skills Required Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Management experience of an operations team with the ability to lead, coordinate, and participate in prioritization planning and delegation of tasks or assignments Strong competency working with Product Management, Engineering Management and Business-facing IT teams In depth understanding of an enterprise value stream or line of business Strong ability to influence and lead change directly related to the organizational goals of a business unit or portfolio of products Qualifications: Have HEART. To work here, you must be: Humble self-aware and respectful Effective measurably move the needle & immeasurably add value Adaptable innately curious and constantly changing Remarkable stand out in some way Transparent openly and honestly sharing knowledge 10+ years of relevant experience 5+ years of team leadership experience Positive team spirit Sharp analytical and problem-solving skills Servant leader Proven understanding of cloud operations of at least one major cloud-based platform (AWS, Azure, or Google Cloud Platform). Strong knowledge of enterprise computing software, including system management standards and solutions Passionate about technology and providing a technical roadmap that drives innovation

Utilize industry-standard performance testing tools (e.g., JMeter, LoadRunner, Gatling) to simulate real-world scenarios and measure system performance, staying current with emerging tools and technologies in the performance testing space. Designing comprehensive performance test scripts based on defined NFR Conduct thorough performance test activities and report the results Work closely with development and operations teams to Identifying key performance bottlenecks Troubleshoot issues in QA, Staging, Pre-production and/or Production environments. Collaborate with development, QA, and operations teams to integrate performance testing into the continuous integration and continuous deployment (CI/CD) processes, providing guidance and support to team members on performance testing best practices. Analyze the CPU Utilization, Memory usage, Network usage, Garbage Collection to verify the performance of the applications. Generate performance graphs, session reports, and other related documentation required for validation and analysis. Duties & Responsibilities Bachelor s or Master s degree in computer science, Engineering, or a related field. 4+ years of experience in performance testing and engineering. Strong experience with one or more performance testing tools: JMeter, LoadRunner, Gatling, k6, etc. Good understanding of web and API testing, protocols (HTTP, REST, SOAP), and database performance tuning. Familiarity with APM tools like AppDynamics, DataDog, Honeycomb, or New Relic. Hands-on with CI/CD tools (Jenkins, Azure DevOps) and basic knowledge of version control (Git). Experience working in Agile/Scrum teams and understanding of SDLC/STLC. Working knowledge of cloud platforms (AWS/Azure/GCP) and containerized environments (Docker, Kubernetes) is a plus. Strong analytical and troubleshooting skills. Excellent verbal and written communication skills. Exposure to frontend performance testing for web/mobile is a plus Experience with chaos engineering or resiliency testing frameworks is a plus Scripting knowledge in Python, Bash, or Groovy for test automation or custom monitoring is a plus Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Agile development experience

The Customer Marketing Senior Manager will be responsible for developing and executing programs that drive customer engagement, retention, advocacy, and expansion. Based in Bangalore and working closely with global marketing, sales, and customer success teams, you will play a key role in building customer relationships, amplifying success stories, and enhancing the customer journey across all stages of the lifecycle. This role requires a strategic marketer with experience in B2B SaaS, a passion for customer success, and strong communication and content development skills. You ll serve as a key connector between our customers, our products, and our brand. Duties & Responsibilities Lead the design and execution of customer marketing strategies across the customer lifecycle from onboarding and adoption to advocacy and expansion. Build and scale customer advocacy programs including case studies, testimonials, speaker bureaus, and peer reviews. Partner with Customer Success, Sales, and Product teams to identify opportunities to deepen engagement and deliver personalized, account-based campaigns. Manage customer communications including product update emails, newsletters, and educational content to enhance engagement and usage. Contribute to customer-facing events such as webinars, virtual roundtables, and customer advisory boards. Use insights from NPS, surveys, and product usage to shape messaging and drive personalized campaigns that resonate with specific customer segments. Collaborate with global stakeholders to align messaging, tools, and content with company-wide goals and regional market needs. Measure the impact of customer marketing initiatives using key performance indicators like engagement, retention, reference activity, and pipeline influence. Provide on-site leadership and day-to-day support to other Marketing staff. Skills Required 6 9 years of experience in B2B marketing, with at least 3 years in customer marketing, lifecycle marketing, or customer advocacy preferably in a SaaS or healthcare IT environment. Strong project management and cross-functional collaboration skills. Proven ability to create compelling customer-facing content and translate customer success into powerful stories. Hands-on experience with CRM and marketing automation platforms such as Salesforce, HubSpot, and Gainsight. Familiarity with application of AI technology to achieve more. Excellent communication and stakeholder management skills, with experience working across time zones and global teams. Data-driven mindset with the ability to assess campaign performance and optimize accordingly. Bachelor s degree in Marketing, Communications, Business, or a related field. Desired Skills and Qualifications: Advanced degree is a plus.

This position will assist in performing implementation, operation, monitoring, recovery, and performance tuning for infrastructure and application services at symplr. The CloudOps team augments the symplr Development, IT teams by focusing on application deployment on production systems using a software engineering approach and manageability of application failure resolutions within Service level agreements. CloudOps goals include improving system performance, increasing operational observability, enhancing system stability, and reducing time for software delivery. Duties & Responsibilities Be a champion for department initiatives and values by ensuring all actions promote the department s mission statement Participate in release cycles of product by closely working with Engineering Managers, Architects and Developers. Work towards automating the product deployment to various environments by integrating with continuous integration (CI) and continuous delivery (CD) tools, monitoring, and change management practices. Create and maintain standard operating procedures (SOPs) for performing maintenance tasks, applying configuration changes, and remediating problems in the environment. Implement monitoring , alerting , notification and metrics collection for Infrastructure and application performance System uptime Error rate Monitor and continually improve the capacity and reliability of our production environments infrastructure. Investigate and fix performance and scalability bottlenecks, proactively identify issues and create work items to improve stability and performance. Respond to alerts from production systems, identify and resolve root causes in a timely fashion Identify single points of failure and other high-risk architecture issues and propose resilient resolutions to mitigate the risk thereby improving the system reliability. See opportunities of automation and reduce the operational workload, build scripts, introduce new tools and practices as needed Work with other Cloud Infrastructure Engineer and developers to ensure maximum performance, reliability and automation of our deployments and infrastructure. Work with, consult and influence developers on new features and software architecture to ensure scalability. Communicate to stakeholders and handle the deployment/maintenance/support efficiently Ticket Handling and Support Tickets that are handled should have clear communication and correct stakeholders involved Tickets should be completed within the SLA and should be clearly informed, documented if there is any delay or improper tickets. Tickets should have proper comments to close the ticket including steps for resolutions, screen shots. Tickets that are repetitive should be discussed in standup call for brainstorming and eventually should lead into resolution through automation if necessary. Skills Required 4+ years of experience with any public cloud provider such as Amazon Web Services (AWS), Microsoft Azure and On-Prem Servers Solid understanding of standard TCP/IP networking, Windows IIS, Load Balancing and common protocols like DNS, HTTPS Good knowledge on CI/CD tools like Octopus CD, Azure ADO, GitHub Actions, Jenkins etc Monitoring and Logging: Experience with any Application monitoring and logging tools (e.g. Datadog, New Relic, AppDynamics, Application Insight, ELK, Prometheus). Good understanding of Web Servers & Database [Optional] Good understanding in Docker and Kubernetes. Good scripting knowledge & Software life cycles model. Good understanding of DevOps practices. Should have worked on high traffic & highly scalable systems in past Knowledge on fundamental aspects for release automation (packaging, dependencies, promotion, deployment, compliance) A passion for collecting, evaluating, and improving performance metrics. Excellent time management, resource organization and priority establishment skills, and ability to multi-task in a fast-paced environment Ability to work quickly and efficiently with minimal supervision Excellent communication skills with both written and verbal Should be able to handle On-calls 12-hours following a week rotation pattern for symplr products. Able to work during the US Day hours shift and coordinate with team members in US/India for completing the day-to-day tasks. Qualifications: Have HEART. To work here, you must be: Humble self-aware and respectful Effective measurably move the needle & immeasurably add value Adaptable innately curious and constantly changing Remarkable stand out in some way Transparent openly and honestly sharing knowledge 3+ years of Systems Engineering experience in the following areas Cloud platforms (Azure, AWS) and On-Prem Servers Windows and Linux Servers Application Monitoring Tools (Datadog, New Relic, AppDynamics, Application Insights) Log Aggregation Tools (Datadog, ELK, etc) PowerShell, Bash, or Python scripting CI/CD tools (Azure Pipelines, GithHub Actions, Jenkins, Octopus, etc.) Infrastructure management tools (Terraform, Ansible, etc.) Application Hosting (IIS, Apache, Tomcat) Alerting (PagerDuty) Ticketing (ADO Boards and Ivanti) Documentation (Confluence) Bachelor s degree or equivalent experience

Principal Performance Architect - Quality Engineering Duties & Responsibilities Designing comprehensive performance testing strategies, leading initiatives, and collaborating with cross-functional teams to ensure system reliability, scalability, and responsiveness across applications Conduct thorough performance assessments, including load testing, stress testing, and capacity planning, to identify system bottlenecks and areas for improvement. Work closely with development and operations teams to Identifying key performance indicators (KPIs) and establishing benchmarks, monitoring solutions, and dashboards that provide real-time insights into system performance. Architect and implement scalable testing frameworks for performance, and data validation, focusing on AI and Generative AI applications. Lead the troubleshooting and resolution of complex performance-related issues in QA, Staging, Pre-production and/or Production environments. Provide guidance and mentorship to junior QA engineers, fostering a culture of quality and continuous learning. Utilize industry-standard performance testing tools (e.g., JMeter, LoadRunner, Gatling) to simulate real-world scenarios and measure system performance, staying current with emerging tools and technologies in the performance testing space. Collaborate with development, QA, and operations teams to integrate performance testing into the continuous integration and continuous deployment (CI/CD) processes, providing guidance and support to team members on performance testing best practices. Analyze the CPU Utilization, Memory usage, Network usage, Garbage Collection to verify the performance of the applications. Generate performance graphs, session reports, and other related documentation required for validation and analysis. Create comprehensive performance test documentation, including test plans, test scripts, and performance analysis reports, effectively communicating performance testing results and recommendations to technical and non-technical stakeholders. Skills Required Bachelor s or Master s degree in computer science, Engineering, or a related field. 14+ years of experience in performance testing and engineering, with a strong understanding of performance testing methodologies and tools. Proficiency in performance testing tools such as JMeter, LoadRunner, or Gatling. Proficiency in programming languages such as Python, Javascript, Java. Extensive experience with cloud technologies and platforms (e.g., AWS, Azure, Google Cloud) and containerization (Docker/Kubernetes). Strong understanding of web technologies and application architecture Experience in Application Monitoring Tools and profiling tools like Datadog, Dynatrace, Grafana, AppDynamics, Splunk. Strong experience with CI/CD pipelines and DevOps practices. Experience in Applications like ElasticSearch, OpenSearch, Grafana, Kafka. Hands-on experience with performance test simulations, performance analysis, performance tuning, performance monitoring in a microservices environment Hands- on experience in analyzing the performance results - Capture/Analyze/Interpret performance metrics from application, database, OS, and Network. Working knowledge of SQL and cloud Databases like MongoDB, Cosmos DB, PostgreSQL Experience with AI/ML frameworks (e.g., TensorFlow, PyTorch) is a plus. Strong understanding of data validation techniques and tools. Demonstrated ability to analyze complex systems, identify performance bottlenecks, and provide actionable insights. Good understanding of basic DB tuning, application server tuning and common issues around performance and scalability. Proven track record of leading performance testing teams and drive initiatives by collaborating effectively with cross-functional teams. Strong verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders. Good understanding of computer networks and networking concepts Agile development experience