Product Manager – Shopify & E-commerce Integrations

About the Role

We are looking for a results-driven Product Manager with deep Shopify experience and strong technical expertise to lead our e-commerce product roadmap. You’ll own the platform experience end-to-end—from integrations to performance—and be accountable for delivering frictionless, high-converting customer journeys. This is a high-impact role that blends technology, user experience, and business goals.

Key Responsibilities

• Shopify Platform Ownership: Manage Shopify Plus store(s), with strong command over themes, plugins, Liquid templating, performance optimization, and checkout customizations.
• Technical Product Leadership: Collaborate closely with engineering teams, ensuring clarity of specs, feasibility of roadmap items, and system-level scalability. Deep understanding of APIs, webhooks, and front-end/back-end workflows is critical.
• Customer Journey Ownership: End-to-end ownership of the entire customer journey, from landing to repeat purchase. Continuously monitor funnel performance, identify breaks or friction points, and conduct RCA (Root Cause Analysis) to fix them.
• Product Strategy & Roadmap: Define and execute a product roadmap aligned with business KPIs— conversion rate, retention, repeat rate, and operational efficiency.
• Tech-Driven Integrations: Lead integrations with key platforms:

- OMS (e.g., Omuni, Increff)

- CRM/CDP (e.g. Moengage)

- Loyalty Platforms (e.g., Capillary, Zinrelo)

• Payment gateways, logistics partners, analytics tools, and more.
• Platform Optimization: Improve page speed, streamline UX/UI, and ensure high performance.
• Analytics & Experimentation: Use tools like GA4, Hotjar, and A/B testing to draw insights and constantly refine the product experience. Build dashboards to track and report journey-level KPIs.

Must-Have Qualifications

• 7+ years of total experience, with 3+ years in product management
• Strong technical acumen—ability to read APIs, understand frontend/backend logic, and work closely with developers
• Deep hands-on experience with Shopify/Shopify Plus (themes, custom apps, checkout, APIs)
• Experience in building and optimizing e-commerce customer journeys
• Proven ability to monitor funnel performance, run RCA, and lead cross-functional fixes
• Experience working with engineering, design, marketing, and operations teams
• Data-driven mindset with proficiency in tools like GA4, Moengage, or similar
• Excellent communication and stakeholder management skills
• Background in computer science or engineering
• Familiarity with D2C business models and merchandising flows
• Experience with marketing automation, personalization, and CRM segmentation
• Understanding of logistics, catalog systems, or multi-channel inventory sync