Product Manager

About US

SaaS Labs builds the products behind smarter customer conversations JustCall, CallPage, and ServiceAgent.ai Over the last decade, we’ve scaled to $40M+ ARR and a 300+ strong team across India, the US, and other regions, while building the AI-powered backbone for how businesses talk to their customers.

Our platform unifies calls, SMS, WhatsApp, and advanced AI capabilities including conversation intelligence, real-time agent assist, AI coaching, sentiment analysis, and our flagship AI Voice Agent (AIVA). With 100+ integrations across the GTM tech stack, we’re transforming into a full-fledged conversation intelligence platform.

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What We’ll Count on You

• Own product strategy and roadmap for the AI Conversation Intelligence & Voice Agent stack.
• Build an outcome-driven roadmap balancing customer value, impact, and technical feasibility.
• Track AI/CCaaS trends and competitors to shape differentiation and product direction.
• Drive a clear product vision that aligns engineering, design, and GTM teams. Deep-dive into sales, support, and RevOps workflows to uncover high-value AI opportunities.
• Translate ambiguous needs into clear problem statements, use cases, and JTBD.
• Write sharp PRDs, prioritize effectively, and ship with engineering and design.
• Validate ideas through prototypes, rapid experimentation, and A/B tests.
• Design scalable AI capabilities with the right trade-offs on latency, accuracy, UX, and cost.
• Lead cross-functional execution across Design, Marketing, Sales, and CS for successful launches.
• Define and track metrics, run reviews, iterate quickly, and double down on what drives adoption.

Who You’ll Work

• Fellow Product Managers, Engineers, Designers, and Data Analysts who love solving hard problems
• Partner Marketing, Sales, CSM, and Support teams who bring the customer perspective.
• Leadership teams across Product & Engineering to shape long-term strategy.
• You’ll be part of a culture that values curiosity, autonomy, and ownership. This isn’t a role where you “manage tickets” this is where you shape the future

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What You’ll Bring

Required

• 2–7 years of experience in SaaS, communication platforms, or AI products
• Strong analytical skills; ability to leverage data for decision-making.
• Experience working in agile, fast-moving environments.
• Deep customer empathy and a user-centric mindset

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Preferred

• Familiarity with Jira, Figma, Mixpanel/Amplitude, and vibe coding tools
• Experience conducting user research and translating insights into product direction.
• Understanding of enterprise B2B sales and customer success workflow