ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role We are looking for a skilled and detail-oriented Technical Writer to join our dynamic Product Management team in Chennai. In this role, you will create, maintain, and manage high-quality documentation and product copy for our B2B SaaS products, ensuring that users have access to clear, concise, and helpful information. You'll collaborate closely with cross-functional teams, own the help center end-to-end, and help shape an outstanding user experience. Responsibilities Solution Content Creation and Management Create comprehensive solution articles for all existing and newly released features. Regularly update and maintain articles with relevant screenshots, GIFs, and infographics tailored to end-user needs. Conduct regular audits to ensure accuracy, relevance, and usefulness of all solution content. Own and manage the product help center end-to-end, structuring content for an optimal user experience. Product Copywriting Write and edit UX copy for new and existing features, ensuring clarity, consistency, and user-friendliness. Standardise and streamline existing UX copy across the product. Work closely with product managers, frontend, backend, and QA teams to understand feature functionality and craft user-centric product messaging. User Feedback Integration Analyse user feedback, support tickets, and usage data to continuously improve documentation and product copy based on real-world user needs. Emphasise empathy for users and deliver content that genuinely solves user problems. Quality Assurance Proofread, edit, and fact-check all documentation to ensure quality and clarity. Enforce adherence to the company’s documentation style guide and help refine it as needed. Preferred Skills and Qualifications Strong technical acumen to quickly grasp engineering concepts and translate them into clear, user-friendly language. High attention to craft, with excellent writing, editing, and proofreading skills. Deep understanding of UX writing principles, UX best practices, and design fundamentals. Experience with technical SEO for documentation. Familiarity with localisation management tools (e.g., Lokalise). Knowledge of accessibility standards and best practices for documentation. Expertise in help center management tools like Zendesk, Intercom, or similar. Ability to work independently, manage multiple projects, and meet deadlines. High empathy for users and a passion for improving the customer experience through thoughtful communication. Show more Show less

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role We are seeking a proactive and customer-focused Product Support Specialist to join our fast-paced team in Chennai. You’ll collaborate closely with Product, Engineering, and Customer Success teams to resolve technical challenges, gather user feedback, and contribute to a seamless support experience. Your insights will play a key role in improving customer satisfaction and shaping the overall product experience. Title:- Product Support Specialist Location: Chennai (In-office) Shift: Rotational Responsibilities As a Product Specialist, your responsibilities will include: Guiding Users Effectively: Provide clear troubleshooting steps and regular updates to build trust and foster positive relationships with users. Addressing Technical Challenges: Diagnose and resolve product-related issues to ensure a seamless user experience. Ensuring Efficient Problem Resolution: Collaborate with engineering teams to identify and fix product bugs. Perform thorough functionality testing to prevent adverse impacts on end users. Documenting and Sharing Knowledge: Maintain support resources to empower both customers and internal teams. Contributing to Team Success: Participate in regular team meetings, share insights, and contribute to product improvements. Typical Support Responsibilities Respond promptly, courteously, and effectively to customer inquiries via chat, email, and phone. Excel in debugging and troubleshooting complex issues. Escalate complex problems to higher-level support or development teams when necessary. Actively address and resolve customer concerns to ensure satisfaction. IT Infrastructure Monitoring: Have a basic understanding of IT infrastructure monitoring tools to proactively identify and resolve potential issues before they affect customers. This is a must-have qualification, as the product revolves around IT infrastructure. Troubleshooting Windows and macOS Systems: Provide expert-level support for Windows and macOS, resolving hardware and software issues efficiently. IT Network Troubleshooting (Advantageous): Experience in diagnosing and resolving IT network issues is an asset for handling connectivity and network-related challenges. Scripting Knowledge (Advantageous): Knowledge of shell, bat, or PowerShell scripting is a plus, as it can be used to automate routine tasks and enhance support processes. Qualifications To excel in this role, you should have: 2-5 years of proven experience in technical support and customer service. Strong technical aptitude and a passion for problem-solving. Excellent written and verbal communication skills. Familiarity with IT infrastructure monitoring tools (ITSM). Proficiency in troubleshooting Windows and macOS systems. Knowledge of shell, batch, or PowerShell scripting (advantageous). Experience in diagnosing and resolving IT network issues (advantageous). Show more Show less

About SuperOps: SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the role: Do you live and breathe infrastructure as code? Are you excited by orchestration services in a multi-cloud environment (AWS and Google Cloud)? Do you want to work closely with the AI team with the possibility of growing your skills in AI Ops? As an early member of the DevOps team, you have the opportunity to help us scale our infrastructure, ensure minimum downtime, and implement the best cloud security practices. You'll work directly with our Tech Lead/DevOps Manager, collaborating on technical decisions. You will be responsible for the following (not exhaustive): Orchestrate all services Work independently in a constantly changing and growing environment Implementing CI/CD pipelines and automation Implement security best practices You can find the right balance of speed and accuracy, prioritize your tasks, take responsibility, and get things done while maintaining high standards. Key skills: 3 - 6 years of experience working as a DevOps Engineer. Hands-on experience with container orchestration systems such as Kubernetes. Expertise in Docker And Kubernetes. Experience in AWS and Google Cloud. Experience delivering infrastructure as code(IAC) using Terraform/Cloudformation. Experience with logging, monitoring, and alerting systems and tools. Working knowledge of CI/CD tools like Jenkins, Spinnaker, and Argo. Nice to have: Hands-on experience with Helm. Experience on one of many Build, Deploy, Operate, and monitoring tools. Experience in security best practices and HashiCorp Vault. Spinnaker/Argo would be a big plus. Why SuperOps High growth: Come and be part of a global rocketship. We are an international company primed for growth with customers worldwide and offices in the US, New Zealand, and India. Dynamic and growing environment: Step into a dynamic, adaptive, and interdisciplinary work environment where you can learn and grow your career. Collaborative culture: We have a fun and informal culture with low bureaucracy. We foster collaboration and an approach where you can voice your ideas in any forum. Show more Show less

Job Title: Data Engineer Location: Chennai Experience Level: 3-6 Years Employment Type: Full-time About Us: SuperOps is a SaaS start-up empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, and be part of our A-star team of superheroes. We are looking for a talented Senior Front-End Engineer to join our engineering team. As a senior member of our team, you will be responsible for creating responsive, efficient, and engaging user interfaces for our platform. Role Summary: We are seeking a skilled and motivated Data Engineer to join our growing team. In this role, you will be instrumental in designing, building, and maintaining our data infrastructure, ensuring that reliable and timely data is available for analysis across the organization. You will work closely with various teams to integrate data from diverse sources and transform it into actionable insights that drive our business forward. Key Responsibilities: Design, develop, and maintain scalable and robust data pipelines to ingest data from various sources, including CRM systems (e.g., Salesforce), Billing platforms, Product Analytics tools (e.g., Mixpanel, Amplitude), and Marketing platforms (e.g., Google Ads, Hubspot). Build, manage, and optimize our data warehouse to serve as the central repository for all business-critical data. Implement and manage efficient data synchronization processes between source systems and the data warehouse. Oversee the storage and management of raw data, ensuring data integrity and accessibility. Develop and maintain data transformation pipelines (ETL/ELT) to process raw data into clean, structured formats suitable for analytics, reporting, and dashboarding. Ensure seamless synchronization and consistency between raw and processed data layers. Collaborate with data analysts, product managers, and other stakeholders to understand data needs and deliver appropriate data solutions. Monitor data pipeline performance, troubleshoot issues, and implement improvements for efficiency and reliability. Document data processes, architectures, and definitions. Qualifications: Proven experience as a Data Engineer for 5 to 8 years of experience Strong experience in designing, building, and maintaining data pipelines and ETL/ELT processes. Proficiency with data warehousing concepts and technologies (e.g., BigQuery, Redshift, Snowflake, Databricks). Experience integrating data from various APIs and databases (SQL, NoSQL). Solid understanding of data modeling principles. Proficiency in programming languages commonly used in data engineering (e.g., Python, SQL). Experience with workflow orchestration tools (e.g., Airflow, Prefect, Dagster). Familiarity with cloud platforms (e.g., AWS, GCP, Azure). Excellent problem-solving and analytical skills. Strong communication and collaboration abilities. Bonus Points: Experience working in a SaaS company. Understanding of key SaaS business metrics (e.g., MRR, ARR, Churn, LTV, CAC). Experience with data visualization tools (e.g., Tableau, Looker, Power BI). Familiarity with containerization technologies (e.g., Docker, Kubernetes). Why Join Us? Impact: You'll work on a product that is revolutionising IT service management for MSPs and IT teams worldwide. Growth: SuperOps is growing rapidly, and there are ample opportunities for career progression and leadership roles. Collaboration: Work with talented engineers, designers, and product managers in a supportive and innovative environment Show more Show less

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role We’re looking for a Video Designer with a passion for visual storytelling, hands-on production experience, and a forward-thinking approach to post-production. This role involves end-to-end video creation— from filming on-site to editing and enhancing content —for a variety of internal and external communications. Proficiency in motion design and familiarity with AI-driven video editing tools will be essential for streamlining workflows and producing high-impact content efficiently. Key Responsibilities Edit a range of corporate video content, including product explainers, event videos, case studies, client testimonials, and training materials. Capture high-quality video footage both on-location and in-office using professional camera, lighting, and audio equipment. Leverage AI-based video tools (e.g., Runway, KlingAI, Descript, Elevenlabs) to speed up editing processes, transcribe dialogue, generate visuals, or automate repetitive tasks. Integrate basic motion graphics such as lower thirds, animated titles, and infographics to elevate the viewer experience. Apply color correction , audio enhancement, and export videos optimized for multiple platforms (web, social, internal channels). Collaborate with marketing and leadership teams to ensure content aligns with messaging and brand standards. Required Skills & Qualifications 2–5 years of experience in professional video editing and production. Proficiency in Adobe Premiere Pro , After Effects , and the broader Adobe Creative Suite . Hands-on experience with AI-assisted video editing tools , such as Runway , Descript , KlingAI. Solid skills in camera operation, lighting setup, and audio recording. Strong eye for visual storytelling , narrative pacing, and audio-visual cohesion. Working knowledge of motion design principles and basic animation techniques. Excellent organisational skills and attention to detail in file management and post-production workflows. Show more Show less

About SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role As a Product Manager at SuperOps, you will be at the forefront of creating innovative products and features, from conception to launch. Your primary responsibilities will include gathering product requirements, prioritizing feature implementations, and enhancing the overall user experience. The ideal candidate will combine a solid technical background with a strong understanding of business administration/marketing principles. Your ultimate goal will be to collaborate with internal teams to build products that fill gaps in the market, increase customer usage, and elevate overall customer satisfaction. Responsibilities • Define and Lead Product Strategy: Develop and drive comprehensive product strategies that align with the company's vision, setting ambitious goals and measurable KPIs. Own the end-to-end product lifecycle from ideation to delivery. • Market & Customer Insights: Lead extensive market research, competitive analysis, and customer discovery to identify unmet needs, market gaps, and emerging trends. Use these insights to define strategic product opportunities. • Cross-Functional Leadership: Work closely with engineering, design, sales, and marketing teams to drive the development of innovative, customer-centric solutions. Act as a liaison to ensure alignment and collaboration across all functions. • Product Roadmap & Prioritization: Own the product roadmap, balancing short-term and long-term goals. Lead complex prioritization decisions, considering business impact, technical feasibility, and user value. Superops Technologies Private Limited Superops Technologies Private Limited • Go-to-Market Leadership: Collaborate with GTM teams (Sales, Marketing, and Customer Success) to ensure smooth product launches, positioning, and ongoing success in the market. • Post-Launch Monitoring & Optimization: Lead efforts to monitor user feedback, product adoption, and performance metrics. Analyze user data to identify opportunities for iteration and continuous improvement. • Mentorship & Leadership: Provide mentorship to junior product managers and collaborate closely with leadership to drive product excellence within the organization. • Strategic Vision: Continuously assess the competitive landscape and market trends to ensure the product portfolio remains differentiated and aligned with evolving customer needs. Requirements and Skills • Proven Leadership in Product Management: 9+ years of experience in product management, with a track record of successfully launching and scaling complex products in fast-paced environments. • Strategic Thinker: Deep understanding of market research, consumer behavior, and competitive analysis. Ability to translate insights into actionable product strategies. • Technical Proficiency: Hands-on experience with web technologies and a solid understanding of technical architecture. Ability to bridge the gap between engineering and business. • Advanced Project Management: Expertise in managing complex projects with multiple dependencies. Strong proficiency with tools like Jira, Confluence, or similar. • Exceptional Communication Skills: Strong ability to communicate complex ideas to senior leadership, engineering teams, and cross-functional stakeholders. Excellent written and verbal communication skills. • Cross-Functional Collaboration: Proven ability to collaborate effectively with cross-functional teams, particularly in a fast-paced, Agile environment. • Business & Financial Acumen: Strong understanding of business models, metrics, and financial KPIs. Ability to make data-driven decisions that impact the bottom line. • ITSM/ITOM Experience (Preferred): Experience in IT Service Management (ITSM) and IT Operations Management (ITOM) is a strong plus, especially for enterprise-level product management. Show more Show less

About SuperOps SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About The Role: As Lead Product Marketer, you will be responsible for defining and executing the product marketing strategy at SuperOps. You will own positioning, messaging, and GTM execution, ensuring that our products resonate with the right audience and drive business growth. This role is critical in shaping how we bring products to market, differentiate in a competitive space, and enable our sales and customer success teams. You will be responsible for establishing best practices, creating foundational marketing assets, and driving adoption and revenue growth: Key Skills Strong leadership and people management skills. Ability to coach, mentor, and develop team members. Conflict resolution and team motivation expertise. Excellent interpersonal and communication skills Product Marketing Strategy & Execution Own and drive the product marketing function—defining frameworks, processes, and best practices to ensure strong market positioning and GTM execution. Develop compelling messaging and positioning that differentiates SuperOps in the PSA-RMM space. Build and maintain core product marketing assets—messaging briefs, positioning frameworks, competitive battle cards, and product launch playbooks. Define and refine ideal customer profiles (ICPs) and buyer personas, ensuring messaging aligns with their needs and pain points. Go-To-Market (GTM) Leadership Develop and execute GTM strategies for new product launches, feature releases, and market expansions. Drive product adoption by crafting compelling narratives and marketing campaigns that showcase value. Partner with Demand Generation to develop campaigns that drive awareness, pipeline, and revenue growth. Lead launch planning, coordinating with Product, Sales, and Marketing teams to ensure alignment. Sales Enablement & Competitive Intelligence Equip sales teams with the messaging, tools, and training they need to close deals effectively. Develop battle cards, sales decks, ROI calculators, and industry positioning materials. Conduct market and competitive research to ensure SuperOps has a winning edge in messaging and differentiation. Provide training sessions and enablement materials to help sales effectively position our products. Customer & Market Insights Conduct customer interviews, surveys, and research to deeply understand customer needs. Analyse market trends and feedback to shape product messaging and positioning. Serve as the voice of the customer, ensuring insights influence product roadmap and marketing strategy. Content & Thought Leadership Develop high-impact content that establishes SuperOps as a thought leader in the MSP/IT management space. Own the creation of white-papers, blogs, industry reports, and customer case studies. Drive awareness through compelling webinars, events, and community engagement. Cross-Functional Collaboration: Partner with Product Management to influence the roadmap based on market needs. Align with Demand Generation to drive awareness and lead generation initiatives. Must Have: 7+ years of experience in Product Marketing within B2B SaaS, enterprise software, or IT management solutions. Proven ability to build and scale product marketing functions, including messaging frameworks, GTM strategies, and enablement programs. Experience launching new products, driving adoption, and influencing product roadmap decisions. Expertise in positioning, messaging, competitive analysis, and product storytelling. Strong collaboration skills—experience working with Product, Sales, Demand Generation, and Customer Success teams. Ability to turn complex technical concepts into clear, compelling narratives that resonate with buyers. Data-driven mindset with experience in measuring and optimising marketing impact. Show more Show less

About SuperOps.com SuperOps.com is a modern, unified PSA-RMM platform built for the next-gen MSP. We’re reimagining how IT service providers work by helping them deliver better service, improve technician productivity, and grow their businesses—all through a delightful, lightning-fast platform. We're growing our global footprint and expanding our partner network. That’s where you come in. Job Overview We are seeking an ambitious and hands-on Channel Manager – Reseller Partnerships to build and scale our global reseller ecosystem (excluding North America). You will identify, onboard, and nurture strategic reseller partners who can drive revenue, increase brand visibility, and accelerate SuperOps.com’s reach in key international markets. Key Responsibilities Identify and recruit value-added resellers (VARs), IT consultancies, and channel partners in priority regions across EMEA, LATAM, and APAC. Drive successful onboarding and technical/sales enablement of new partners to ensure they are equipped to sell and support SuperOps.com. Collaborate with partners to generate pipeline and track co-selling activities, helping them close opportunities effectively. Set quarterly targets, track performance metrics, and provide ongoing feedback, guidance, and training to partners. Build long-term, trust-based relationships with key stakeholders at partner organizations (sales leads, product owners, and executives). Work closely with Sales, Marketing, Product, and Support teams to deliver joint campaigns, deal support, and partner success. Serve as the voice of the partner, sharing insights and feedback with internal teams to improve product fit and partner experience. Requirements 3–5 years of experience in a channel sales, partner management, or reseller program role—ideally in SaaS, IT services, or B2B tech. Prior experience working with VARs, MSPs, or systems integrators in international markets. Proven track record of meeting or exceeding channel revenue goals. Excellent communication, presentation, and negotiation skills. Strong organizational and relationship management capabilities. Ability to thrive in a fast-paced, high-growth startup environment. Bonus: Familiarity with MSP ecosystem and RMM/PSA platforms. Why Join Us? A product and team that partners love working with. A chance to shape and grow a high-impact, global channel ecosystem from the ground up. Flexible working environment with strong ownership and autonomy. Competitive compensation, growth opportunities, and a vibrant culture. SuperOps.com is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees and partners. Show more Show less

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role We're looking for a technical and UX writer who’s passionate about crafting clear, user-focused product content. As part of the Product Management team, you’ll own our help center, shape in-product UX copy, and collaborate across Product, Design, and Engineering to ensure every piece of product communication is simple, consistent, and helpful. What You’ll Do Create and Maintain User-Facing Documentation Write clear, concise solution articles for new and existing features. Create educational feature explainer videos for user understanding. Continuously update content with accurate screenshots, GIFs, or visuals that reflect current UI. Own the structure and strategy of the Help Center to ensure ease of navigation and discoverability. Audit existing documentation regularly to keep it useful and up to date. Craft UX Copy that Guides and Delights Write thoughtful microcopy for buttons, tooltips, empty states, notifications, and more. Align with Product and Design to ensure consistency and usability across the product. Build a unified, consistent voice across product surfaces. Bring the User’s Voice into the Product Review customer support tickets, feedback, and usage data to identify where users struggle. Use those insights to improve product language and documentation. Prioritize clarity and empathy to reduce friction for users at every touchpoint. Ensure Quality and Consistency Proofread, edit, and fact-check all content before it goes live. Maintain and evolve the documentation style guide. Collaborate with Design and PMs to ensure that content aligns with product design and UX principles. What You Bring 4–6 years of experience as a technical writer or UX writer in a B2B SaaS environment. A strong grasp of technical concepts and the ability to translate them into plain, accessible language. Deep understanding of UX writing, content design, and information architecture. A sharp eye for grammar, structure, and tone—your copy is tight, not fluffy. Experience working with tools like Intercom, Figma, Lokalise, or similar. Awareness of accessibility and SEO best practices in product content. Ability to manage multiple projects and work independently within fast-paced teams. Bonus: Experience contributing to style guides or working on localization-ready content. Why This Role? You’ll have full ownership of content across both product and support channels, get to work closely with experienced PMs and designers, and contribute directly to shaping the user experience in a fast-growing product. Show more Show less

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. Abou the role we’re looking for a Senior Manager - Customer Success who shares our passion for empowering customers with smart, scalable solutions. As a key leader in our Customer Success organization, you'll drive strategic initiatives that directly impact customer engagement, retention, and growth. You’ll oversee a high-performing team that partners closely with our global MSP customers, ensuring they extract maximum value from our unified PSA-RMM platform. You’ll also collaborate closely with Sales, Product, and Support to build a seamless customer journey and scale our CS practices as we grow. What You’ll Do at SuperOps Lead a high-impact team: Hire, mentor, and coach a world-class Customer Success team. Drive a proactive, data-informed approach to managing customer relationships and instill a “customer-obsessed” culture. Own the customer lifecycle: From onboarding and adoption to renewals and expansions, you’ll design and optimize every phase of the customer journey for high impact and retention. Drive value and minimize churn: Identify early signals of risk and put proactive retention plans in place. Ensure that our MSP customers continuously see value and results from SuperOps. Champion the voice of the customer: Work closely with Product and Engineering to relay customer feedback that shapes roadmap priorities. Be a bridge between our users and internal teams. Enable expansion and advocacy: Partner with Sales to uncover growth opportunities within accounts. Turn happy customers into passionate advocates and references. Leverage data to scale: Build playbooks and processes that scale as our customer base grows. Continuously improve: Challenge the status quo. Streamline operations, enhance tools, and find better ways to deliver exceptional experiences at scale. What We’re Looking For 12+ years of experience in Customer Success, Account Management, or related fields; with at least 4+ years leading CS teams in fast-paced SaaS environments. Deep understanding of SaaS metrics, customer segmentation, and lifecycle management, ideally with experience supporting MSPs or IT services. Experience working with international markets and scaling CS functions globally. Strong leadership and cross-functional collaboration skills you know how to influence and drive alignment across teams. A data-driven approach to decision-making, with a strong grasp of customer health metrics and success frameworks. Excellent communication skills - you can speak the language of both technical users and business stakeholders. Product-savvy and customer-obsessed you know how to evangelize solutions and build customer love. It is a Global role. The general shift would be EU but the Senior Manager is also required to spend time with their US shift folks few times in a month Bonus: Experience in MSP tooling (e.g., PSA, RMM platforms) or IT operations software. Why SuperOps Join a rapidly growing startup that’s shaking up the MSP industry with a fresh perspective and cutting-edge tech. Work with a passionate, diverse team that thrives on ownership and innovation. The opportunity to make a real impact on your work will directly shape the future of customer success at SuperOps.

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. JOB RESPONSIBILITIES At SuperOps, we’re building a modern, unified PSA-RMM platform to help MSPs deliver better IT services. As a Customer Success Specialist , you’ll be the trusted advisor to our customers, helping them realize maximum value from our platform. You will own the post-sales relationship, guiding onboarding, driving product adoption, and ensuring ongoing satisfaction and retention. Your role will be critical in building long-term customer relationships and turning users into advocates. Key Responsibilities Customer Onboarding: Guide customers through the onboarding process, ensuring a smooth and efficient implementation of our products or services. Provide training sessions to familiarise customers with key features and functionalities. Account Management: Develop and maintain strong, long-lasting customer relationships. Serve as the main point of contact for assigned accounts, addressing customer inquiries and concerns promptly. Product Adoption: Proactively engage with customers to drive product adoption and usage. Identify opportunities to enhance customer value through upselling or cross-selling additional products or features. Customer Advocacy: Identify satisfied customers willing to serve as references or participate in case studies. Encourage and gather customer testimonials and success stories. Feedback and Issue Resolution: Act as a customer advocate within the company, providing valuable feedback to product and development teams. Collaborate with internal teams to resolve customer issues promptly. Renewals and Upsells: Monitor customer usage and proactively engage with customers approaching renewal dates. Identify opportunities for upselling or expanding the scope of services to meet customer needs. Customer Health Monitoring: Develop and implement customer health monitoring processes to identify at-risk accounts and take proactive measures to retain them. What We're Looking For Proven experience of 1 - 4 years in customer success or account management, preferably in a B2B SaaS. Minimum 1 year of Customer Success Experience is Must. Strong communication and interpersonal skills. Ability to understand and articulate technical concepts. Demonstrated ability to manage multiple customer accounts and prioritise effectively. Proactive mindset with a focus on problem-solving. Familiarity with CRM software and customer success tools. Ready to work in Night Shifts.

About the Role We’re seeking a data-driven Business Analyst to join our Revenue Operations (RevOps) team. In this role, you’ll play a key part in enabling go-to-market teams to operate more efficiently, make informed decisions, and drive predictable growth. You'll work across Sales, Marketing, and Customer Success to uncover insights, track performance, and support strategic planning through data. This is an ideal opportunity for someone early in their career who wants to deepen their skills in analytics, GTM systems, and business strategy within a fast-growing SaaS environment. What You’ll Do Analyze GTM performance across the funnel - from lead to renewal, to identify bottlenecks and opportunities. Write and maintain SQL queries to support pipeline, forecasting, and retention analyses Build and automate reports in Excel/Google Sheets to support weekly business reviews and revenue planning. Maintain and improve reporting dashboards for Leadership MIS, sales, marketing, and customer success KPIs. Collaborate with stakeholders to define metrics, track performance, and present actionable insights. Maintain sales compensation tables and measure effectiveness of these comp structures. Work with CRM and GTM systems (HubSpot, Chargebee) to extract insights and ensure data hygiene. What We’re Looking For 1-3 years of experience in a business, revenue, or sales operations analyst role - ideally at a SaaS company. Proficiency in Excel / Google Sheets (e.g., pivot tables, vlookups, dynamic modeling) and SQL (e.g., joins, filters, aggregations) Working knowledge of CRM systems (e.g., HubSpot) and how GTM teams use them Strong business acumen - comfortable with pipeline metrics, conversion rates, funnel analysis, and revenue attribution A structured, analytical mindset with strong problem-solving skills Clear communication skills and comfort working with cross-functional stakeholders Bonus: Experience with Warehousing (GCP), BI tools (e.g., Looker) and GTM platforms like Clari. Why Join Us Be part of a lean, high-impact RevOps team that partners closely with leadership Gain hands-on experience across the entire GTM engine Contribute directly to revenue planning and strategy Work in a fast-paced, learning-oriented SaaS environment Exposure to modern RevOps tech stack and best practices

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. JOB RESPONSIBILITIES SuperOps is seeking a driven and consultative Account Executive to join our growing team, focusing on the SMB market. In this role, you’ll play a critical part in accelerating our growth by helping small and medium-sized businesses discover the value of our unified PSA-RMM platform. You’ll be responsible for managing end-to-end sales cycles, building strong customer relationships, and delivering solutions that align with the unique needs of IT service providers. Key Responsibilities Consultative Selling: Develop tailored sales strategies for SMB prospects, positioning SuperOps as a modern, effective solution for ITSM and MSP operations. Pipeline Generation: Identify and qualify new opportunities through outbound efforts, discovery calls, and virtual meetings, ensuring a consistent and healthy sales pipeline. Customer Engagement: Build trust and influence among key decision-makers by understanding their business needs and demonstrating how SuperOps can drive operational efficiency. Sales Execution: Manage full-cycle sales processes, including demos, proposals, negotiation, and closing—while maintaining a customer-centric approach throughout. Cross-Functional Collaboration: Partner with teams across Marketing, Solutions Engineering, and Customer Success to ensure a cohesive and seamless experience for every customer. What We're Looking For Minimum of 2 years in B2B SaaS or SMB sales, preferably in a fast-paced or startup environment Strong capabilities in discovery, consultative selling, negotiation, and virtual engagement Familiarity with ITSM, PSA, RMM tools, or selling into the MSP/IT services market is a strong plus A strategic and empathetic mindset—able to tailor solutions that align with client pain points and business goals A customer-first attitude with the ability to thrive in a high-growth, performance-driven setting

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be. We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. TITLE : SEO SPECIALIST LOCATION : CHENNAI We’re looking for a results-driven SEO Specialist to lead organic growth and boost search visibility across our digital ecosystem. This role blends technical expertise, strategic thinking, and cross-functional collaboration to drive measurable impact. You’ll work across content, web, and product marketing teams to implement best practices, conduct in-depth analyses, and uncover opportunities that keep us ahead of the competition. JOB RESPONSIBILITIES Develop and implement innovative SEO strategies to improve keyword rankings, grow organictraffic, and meet business objectives. Perform keyword research and content gap analyses to uncover new opportunities and inform content strategy. Conduct technical SEO audits, including site speed, indexation, crawlability, canonicalization,hreflang, meta content, XML sitemaps, redirects, and structured data. Monitor and analyze organic performance, keyword rankings, and website traffic using SEO and analytics tools. Deliver actionable insights and recommendations based on performance trends, competitor analyses, and audits. Work with internal dev teams to ensure SEO best practices are followed during web builds, redesigns, and maintenance. Collaborate with content and editorial teams to ensure content is SEO-friendly, high-quality, and aligned with target keywords and user intent. Plan and execute strategic link-building initiatives to strengthen domain authority and visibility. Regularly analyse backlink profiles and recommend tactics to improve off-page SEO. MUST HAVE 3–5 years of hands-on SEO experience, including strategy development, technical SEO, and content optimisation SaaS or B2B experience is a plus, but not required. Proven track record of improving keyword rankings and driving measurable organic traffic growth Strong experience conducting keyword research, content audits, and competitive analyses to inform SEO strategy Deep understanding of technical SEO concepts, including crawlability, indexation, site speed, redirects, canonical tags, structured data, hreflang, and XML sitemaps Experience using SEO and analytics tools such as Google Search Console, Google Analytics (GA4),SEMrush, Ahrefs, Screaming Frog, and similar platforms Familiarity working with web developers and understanding of how SEO integrates with HTML, JavaScript, and CMS platforms Experience partnering with content, editorial, or marketing teams to develop and optimize SEO-friendly content Demonstrated success in building and executing effective link-building strategies and conducting backlink profile audits Strong analytical skills with the ability to translate data into actionable insights and clear recommendations Excellent communication and collaboration skills for cross-functional team alignment

SuperOps is a SaaS start-up that aims to empower IT service providers and IT teams globally with cutting-edge technology, AI capabilities, and a futuristic approach. With strong backing from renowned investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners, we are set to revolutionize the IT industry. Founded by Arvind Parthiban, a seasoned entrepreneur, and Jayakumar Karumbasalam, an IT industry veteran, SuperOps thrives on a team of skilled engineers, product architects, designers, and AI experts who are driven to redefine the IT landscape. We are on a mission to disrupt the market dominated by outdated solutions and subpar user experiences, offering immense opportunities for growth and making a lasting impact in the IT realm. At SuperOps, we value both the journey and the destination, striving to develop top-notch products while enjoying the process. If you are passionate about personal and professional growth, seeking to be part of an inspiring team that encourages you to excel, and aspire to leave a significant mark in the IT world, SuperOps is the perfect place for you. We are currently seeking a talented Lead Front-End Engineer to join our dynamic engineering team. As a key member of our team, you will play a crucial role in creating responsive, efficient, and captivating user interfaces for our platform. Your responsibilities will include: - Development: Designing, developing, and maintaining user-facing features on the SuperOps platform using React.js. - Collaboration: Partnering with UX/UI designers and product managers to ensure an intuitive and seamless user experience on our platform. - Performance Optimization: Optimizing front-end performance to achieve quick load times and responsiveness. - Code Quality: Writing clean, maintainable, and well-documented code, conducting code reviews, and upholding high-quality coding standards. - Innovation: Staying abreast of the latest front-end trends and technologies to enhance the SuperOps platform. - Problem-Solving: Troubleshooting and resolving complex technical issues to ensure smooth application functionality. Qualifications: - 7+ years of experience as a front-end developer with a strong foundation in React.js. Technical Skills: - Proficiency in HTML5 and CSS3. - Strong knowledge of front-end frameworks like React. - Experience with state management libraries such as Redux. - Familiarity with RESTful APIs and backend service integration. - Solid understanding of front-end performance optimization techniques. - Experience with Webpack front-end build tools. - Proficiency in working with UI frameworks. Nice-to-Have Skills: - Experience with GraphQL or similar query languages. - Understanding of cloud platforms. - Exposure to Agile/Scrum methodologies. Why Join SuperOps - Impact: Contribute to a product that is reshaping IT service management for MSPs and IT teams worldwide. - Growth: SuperOps offers rapid growth opportunities and potential for career advancement. - Collaboration: Collaborate with talented engineers, designers, and product managers in an innovative and supportive environment.,

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role We are seeking a proactive and customer-focused Product Support Specialist to join our fast-paced team in Chennai. You’ll collaborate closely with Product, Engineering, and Customer Success teams to resolve technical challenges, gather user feedback, and contribute to a seamless support experience. Your insights will play a key role in improving customer satisfaction and shaping the overall product experience. Title:- Product Support Specialist Location: Chennai (In-office) Shift: Night Responsibilities As a Product Specialist, your responsibilities will include: Guiding Users Effectively: Provide clear troubleshooting steps and regular updates to build trust and foster positive relationships with users. Addressing Technical Challenges: Diagnose and resolve product-related issues to ensure a seamless user experience. Ensuring Efficient Problem Resolution: Collaborate with engineering teams to identify and fix product bugs. Perform thorough functionality testing to prevent adverse impacts on end users. Documenting and Sharing Knowledge: Maintain support resources to empower both customers and internal teams. Contributing to Team Success: Participate in regular team meetings, share insights, and contribute to product improvements. Typical Support Responsibilities Respond promptly, courteously, and effectively to customer inquiries via chat, email, and phone. Excel in debugging and troubleshooting complex issues. Escalate complex problems to higher-level support or development teams when necessary. Actively address and resolve customer concerns to ensure satisfaction. IT Infrastructure Monitoring: Have a basic understanding of IT infrastructure monitoring tools to proactively identify and resolve potential issues before they affect customers. This is a must-have qualification, as the product revolves around IT infrastructure. Troubleshooting Windows and macOS Systems: Provide expert-level support for Windows and macOS, resolving hardware and software issues efficiently. IT Network Troubleshooting (Advantageous): Experience in diagnosing and resolving IT network issues is an asset for handling connectivity and network-related challenges. Scripting Knowledge (Advantageous): Knowledge of shell, bat, or PowerShell scripting is a plus, as it can be used to automate routine tasks and enhance support processes. Qualifications To excel in this role, you should have: 2-5 years of proven experience in technical support and customer service. Strong technical aptitude and a passion for problem-solving. Excellent written and verbal communication skills. Familiarity with IT infrastructure monitoring tools (ITSM). Proficiency in troubleshooting Windows and macOS systems. Knowledge of shell, batch, or PowerShell scripting (advantageous). Experience in diagnosing and resolving IT network issues (advantageous).

As a Lead Front-End Engineer at SuperOps, you will play a pivotal role in creating responsive, efficient, and engaging user interfaces for our cutting-edge platform. By leveraging your expertise in React.js and collaborating with our UX/UI designers and product managers, you will contribute to delivering an intuitive and seamless user experience to our global clientele. Your responsibilities will include designing, developing, and maintaining user-facing features on the SuperOps platform. You will focus on optimizing front-end performance, ensuring quick load times, and responsiveness. Upholding high code quality standards, you will write clean, maintainable, and well-documented code while staying abreast of the latest front-end trends and technologies to enhance the SuperOps platform. Troubleshooting and resolving complex technical issues will be part of your role, ensuring the smooth functioning of the application. With 7+ years of experience as a front-end developer and a strong background in React.js, you will bring your proficiency in HTML5, CSS3, front-end frameworks, state management libraries, and RESTful APIs to the table. Additionally, experience with Webpack front-end build tools, UI frameworks, and familiarity with performance optimization techniques will be essential. Any exposure to GraphQL, cloud platforms, or Agile/Scrum environments would be advantageous. Joining SuperOps means being part of a dynamic team that is revolutionizing IT service management for MSPs and IT teams globally. You will have ample opportunities for career progression, leadership roles, and the chance to collaborate with talented professionals in a supportive and innovative work environment. If you are passionate about leveraging your front-end expertise to make a significant impact, drive innovation, and be part of a team that values growth and collaboration, SuperOps is the perfect place for you to thrive and leave a lasting mark in the world of IT.,

ABOUT SUPEROPS SuperOps is a SaaS startup empowering IT service providers and IT teams around the world with technology that is cutting-edge, future-ready, and powered by AI. We are backed by marquee investors like Addition, March Capital, Matrix Partners India, Elevation Capital, and Tanglin Venture Partners. Founded by Arvind Parthiban, a serial entrepreneur, and Jayakumar Karumbasalam, a veteran in the IT space, SuperOps is built on the back of a team of engineers, product architects, designers, and AI experts, who want to reshape the world of IT. Now we have taken on a market that is plagued by legacy solutions and subpar experiences. The potential to do something great is immense. So if you love to grow, be part of a kickass team that inspires you to do more, and make an everlasting mark in the world of IT, SuperOps is the place to be.We also believe that the journey is as important as the destination. We want to build the best products out there and have fun while doing so. So come, be part of our A-star team of superheroes. About the Role We’re looking for a Video Designer with a passion for visual storytelling, hands-on production experience, and a forward-thinking approach to post-production. This role involves end-to-end video creation—from filming on-site to editing and enhancing content—for a variety of internal and external communications. Proficiency in motion design and familiarity with AI-driven video editing tools will be essential for streamlining workflows and producing high-impact content efficiently. Key Responsibilities Edit a range of corporate video content, including product explainers, event videos, case studies, client testimonials, and training materials. Capture high-quality video footage both on-location and in-office using professional camera, lighting, and audio equipment. Leverage AI-based video tools (e.g., Runway, KlingAI, Descript, Elevenlabs) to speed up editing processes, transcribe dialogue, generate visuals, or automate repetitive tasks. Integrate basic motion graphics such as lower thirds, animated titles, and infographics to elevate the viewer experience. Apply color correction, audio enhancement, and export videos optimized for multiple platforms (web, social, internal channels). Collaborate with marketing and leadership teams to ensure content aligns with messaging and brand standards. Required Skills & Qualifications 2–5 years of experience in professional video editing and production. Proficiency in Adobe Premiere Pro, After Effects, and the broader Adobe Creative Suite. Hands-on experience with AI-assisted video editing tools, such as Runway, Descript, KlingAI. Solid skills in camera operation, lighting setup, and audio recording. Strong eye for visual storytelling, narrative pacing, and audio-visual cohesion. Working knowledge of motion design principles and basic animation techniques. Excellent organisational skills and attention to detail in file management and post-production workflows.

About the Role As a Video Designer at SuperOps, you will be responsible for creating engaging and impactful video content for both internal and external communications. Your role will involve the entire video production process, from filming on-site to editing and enhancing the final product. You will need to have a keen eye for visual storytelling, proficiency in motion design, and familiarity with AI-driven video editing tools to streamline workflows effectively. Key Responsibilities Your primary responsibilities will include editing a diverse range of corporate video content, such as product explainers, event videos, case studies, client testimonials, and training materials. You will be tasked with capturing high-quality video footage both on-location and in-office using professional camera, lighting, and audio equipment. Additionally, you will leverage AI-based video tools to enhance the editing process, integrate motion graphics, and ensure the final videos are optimized for various platforms. Required Skills & Qualifications To excel in this role, you should have at least 2-5 years of experience in professional video editing and production. Proficiency in Adobe Premiere Pro, After Effects, and the broader Adobe Creative Suite is essential. Hands-on experience with AI-assisted video editing tools like Runway, Descript, and KlingAI is also required. You should possess strong skills in camera operation, lighting setup, audio recording, and have a keen eye for visual storytelling and narrative pacing. A working knowledge of motion design principles and basic animation techniques will be beneficial, along with excellent organizational skills and attention to detail in post-production workflows.,