Product Implementation Manager

Business Summary

Deltek Professional Services' mission is to deliver solutions that help our customers connect and automate the project lifecycle that fuels their business. Our group is responsible for assisting our global clients as they become new members of Deltek’s Project Nation by applying professional services proven methodology in areas such as systems design, configuration, testing, training and solution documentation. We are a group of passionate, driven and collaborative individuals who pride ourselves on delivering best-in-class services to a diverse set of customers.

Position Responsibilities

• 
  Mentoring Implementation consultants to be effective in their work
• .Implement and manage a large volume portfolio of key customer account
• sManaging the Implementation cycle end to end
• .Responsible for optimal solution design and ensure it meets the client’s business need
• sWork closely with stakeholders within each customer account to identify their workflow processes and business challenges to create a Business Requirements document and project plan with the goal of a successful implementation of their chosen solutio
• nOversee successful implementation/configuration of product suite for each customer account by closely working with business analys
• tDevelop a strategy for each engagement by identifying their critical success criteria, measurable milestones, potential risks, and recommended plan of actio
• nWork collaboratively with internal resources keeping the best interests of the customer (technical support, engineering, sales, etc.) and meeting project timeline
• sParticipate in project planning activities, including defining detailed project tasks/activitie
• sEnsure 100% quality on each delivery using standard testing methods, validation, and user acceptance testin
• gTranslate the functional and technical requirements into business document. Responsible for preparing test scripts; training materials and maintaining required checklist
• sResponsible for overall project management, stakeholder management and customer managemen
• tConsistent engagement with various levels such as PMO, C Levels, IT, Operation heads at the customer end during engagemen
• tShare best practices by providing not just product consulting but also a touch of business consulting (as required) based on the domain, industry, or region of the custome

rQualificatio

• ns
  Bachelor’s Degree or equivalent work experience in the software indus
• tryPMP, ITIL certification is a p
• lusOverall 12+ years of experience with 6+ years of strong consulting, customer delivery and people management skil
• ls.Experience of business software such as ERP, CRM, Payroll, HRIS, SAAS applications is a p
• lusExcellent business acumen and experience dealing with challenging situati
• onsExperience working and communicating with C level executives and HR/Payroll he
• adsExperienced in handling multiple complex engagements simultaneou
• slyExperience implementing multiple project configuration set up, with proven incorporation of structured planning and testing proces
• sesExpertise in setting and managing customer expectations at enterprise le
• velExpertise in business processes, knowledge on system development, process improveme
• ntsExpertise in gathering business requirements, process flows and use ca
• sesExpertise with modelling and mapping as-is and to-be business process
• es.Engaged in integration touch points and understanding of emerging technolog
• iesExcellent verbal and written communication ski