Product Design Lead – Revenue Cycle Management (RCM)

Company Description

eMedicalPractice, based in Delray Beach, Florida, has been a key provider of healthcare technology solutions since 2008. We offer customizable enterprise platforms such as Electronic Health Record (EHR), Practice Management, Telemedicine, Revenue Cycle Management, and Patient Engagement tools tailored for ambulatory practices and medical groups. Trusted by healthcare practices of all sizes and specialties across the United States, our solutions streamline workflows and enable providers to deliver high-quality patient care. With a focus on innovation, we empower clients to enhance operational efficiency and improve clinical outcomes.

Mission

Redesign the provider and billing experience of eMedPractice’s RCM platform — simplifying complex financial workflows (claims, payments, eligibility, reconciliation) into intuitive, fast, and transparent tools that help clinics get paid effortlessly.

Key Responsibilities

1. Lead Design for the Entire RCM Lifecycle

• Audit existing billing, claim, and ERA workflows; identify friction points.

• Redesign flows for claim creation, submission, payment posting, denial handling, and reports.

• Simplify screens, reduce clicks, and increase transparency at every stage.

2. Bridge Product, Engineering, and Finance

• Partner with Business Analyst to clarify requirements and compliance needs.

• Work with Architect and Dev leads to ensure design feasibility.

• Ensure all flows comply with HIPAA, payer submission formats, and audit-trail standards.

3. Create a Financial Design System

• Define patterns for financial tables, ledgers, and batch actions.

• Establish reusable Figma components for billing forms, claim cards, EOB views, and dashboards.

• Standardize visual hierarchy (what matters most: claim status, payment amount, date, payer).

4. Drive UX Strategy & Data-Driven Design

• Partner with analytics to monitor RCM-specific KPIs (time to submit, first-pass rate, days in A/R).

• Run usability tests with billers and practice admins — translate feedback into measurable fixes.

• Identify automation opportunities in repetitive tasks (ERA posting, eligibility checks).

5. Mentor and Align Design Teams

• Work closely with UI-UX Lead to maintain consistency across clinical and financial modules.

• Document best practices, flows, and component usage for dev hand-offs.

• Champion accessibility and data clarity in all financial screens.

Required Experience

• 8–12 years total in product or UX design, with 3+ years leading B2B or FinTech/healthcare workflows.

• Strong experience designing for billing, claims, or payments systems (EHR, RCM, banking, or ERP).

• Expertise in Figma, FigJam, and Miro; can produce both system maps and pixel-perfect designs.

• Solid grasp of HTML/CSS concepts and collaboration with developers.

• Experience in data visualization and financial dashboards.

• Excellent written communication — must document logic clearly for cross-team use.

Preferred

• Familiarity with EHR / RCM domain (837/835, CPT/ICD codes, ERA/EOB).

• Understanding of HIPAA, NPI, payer rules, and auditability.

• Experience introducing design systems or design governance.

• Exposure to AI-driven or automation-based UX (auto-posting, denial prediction).

Personality Fit

• Systems thinker who sees design as process simplification, not decoration.

• Empathic toward both the provider and the biller’s daily grind.

• Obsessive about clarity, financial accuracy, and real usability.

• Comfortable in a fast-moving modernization project.