Lead UI/UX Designer - EHR Interface Specialist

Company Description

eMedicalPractice, headquartered in Delray Beach, Florida, is a leading healthcare technology company providing customizable enterprise solutions for ambulatory practices and medical management groups. Since 2008, the company has delivered integrated platforms, including Electronic Health Record (EHR), Practice Management, Telemedicine, Revenue Cycle Management, Billing, Patient Engagement, and MIPS Registry tools. Trusted by a diverse range of practices across the U.S., eMedicalPractice helps eliminate workflow inefficiencies and supports healthcare providers in delivering high-quality patient care. The company specializes in creating scalable and adaptable solutions to meet the dynamic needs of healthcare professionals.

Mission

Redesign eMedPractice into a clean, intuitive, modern experience for clinicians, billers, and staff — simplifying complex workflows without losing power.

Key Responsibilities

1. User Research & Journey Mapping

• Observe how real clinics use the product and document pain points.

• Create personas and journey maps for provider, front desk, and billing roles.

2. Experience Redesign

• Simplify core flows (Appointment → Chart → Claim → Payment).

• Turn multi-screen ASPX interfaces into guided, minimal experiences.

• Design low/high-fidelity prototypes in Figma and run usability tests.

3. Design System & Consistency

• Create a shared UI library (components, colors, typography, states).

• Work with Angular / Blazor developers to implement pixel-perfect layouts.

• Define and document interaction patterns for future modules.

4. Collaboration & Leadership

• Partner with the BA and Architect to translate requirements into flows.

• Collaborate with QA to validate UI/UX quality before release.

• Mentor junior designers (if added later).

5. Measure Success

• Track “clicks per task,” “time to complete workflow,” and user feedback scores.

• Iterate based on real usage data and support tickets.

Required Experience

• 6 – 10 years in UI/UX for enterprise or SaaS apps (not just websites).

• Proven experience simplifying large, form-heavy, data-driven products.

• Expert in Figma, component libraries, and responsive layouts.

• Strong understanding of HTML / CSS / Bootstrap and communication with devs.

• Familiarity with WCAG accessibility and usability testing.

• Excellent English communication and documentation skills.

Nice to Have

• Healthcare domain (EHR, RCM, PM) experience.

• Worked on modernizing legacy ASPX / jQuery apps.

• Understanding of FHIR / clinical terminologies.

Personality Fit

• Empathic problem solver, not a pixel artist.

• Comfortable saying “no” to extra features and fighting for simplicity.

• Loves watching users succeed without training.