Business Analyst – Healthcare SaaS EHR Modernization

Company Description

eMedicalPractice, headquartered in Delray Beach, Florida, is a leading healthcare technology company providing customizable enterprise solutions for ambulatory practices and medical management groups. Since 2008, the company has delivered integrated platforms, including Electronic Health Record (EHR), Practice Management, Telemedicine, Revenue Cycle Management, Billing, Patient Engagement, and MIPS Registry tools. Trusted by a diverse range of practices across the U.S., eMedicalPractice helps eliminate workflow inefficiencies and supports healthcare providers in delivering high-quality patient care. The company specializes in creating scalable and adaptable solutions to meet the dynamic needs of healthcare professionals.

Mission

Transform messy workflows, unclear requirements, and scattered feedback into clean, actionable user stories that developers, designers, and QA can execute confidently — without rework.

Key Responsibilities

1. Understand the Business & Users

• Learn how providers, billers, and front-office staff actually use the system.
• Sit in on demos, watch live user sessions, and collect real frustrations.
• Map out end-to-end workflows: Scheduling → Visit → Billing → Payments.
• Document the why behind every feature before deciding what to build.

2. Translate Chaos Into Clarity

• Write

  clear, concise user stories

  focused on outcomes, not features.
• Create

  process flow diagrams

  and

  use-case maps

  for top 5 modules.
• Remove duplication — merge 3 overlapping screens into 1 whenever possible.
• Prioritize requirements ruthlessly: “Does this improve the daily workflow?”

3. Bridge Between Teams

• Act as the link between operations, UI/UX, development, and QA.
• Review design prototypes from the UX Lead to confirm business accuracy.
• Collaborate with the Architect to ensure workflows match technical feasibility.
• Run short feedback loops — avoid endless documentation cycles.

4. Validate and Iterate

• Test new releases from a business-user perspective before QA sign-off.
• Gather structured feedback from 3–5 pilot clinics for each rollout.
• Track whether changes reduce clicks, improve task speed, or lower support tickets.

Required Experience

• 5 – 8 years as a

  Business Analyst or Product Analyst

  for enterprise SaaS or healthcare products.
• Strong understanding of

  EHR / EMR / PM / RCM workflows

  .
• Proven ability to convert complex healthcare regulations and processes into simple, usable logic.
• Experience writing user stories in Agile tools (Jira, ClickUp, Azure DevOps).
• Excellent communication — can explain logic to both doctors and developers.
• Comfortable drawing flowcharts in tools like Miro, Lucidchart, or Visio.

Preferred

• Prior experience in US healthcare, eligibility, claims, ERA/EOB, CPT/ICD codes.
• Worked in modernization projects (legacy → web/app transformation).
• Familiar with HL7 / FHIR concepts.
• Knowledge of QA test-case writing and acceptance criteria.

Personality Fit

• Calm, detail-oriented, and obsessed with clarity.
• Thinks “what’s the simplest version that works.”
• Keeps meetings short and documentation visual.
• Believes in

  removing features

  , not just adding them.