Procurement Coordinator

About the Company

Randstad Enterprise (RE) wishes to become the undisputed market leader in services procurement/SOW management. To support this ambition RE has invested in a Global Services Procurement Center of Excellence (COE) and created a new and innovative SOW Management Framework called Services Procurement 360 (SP360).

About the Role

The purpose of the Services Procurement/Statement of Work (SOW) Coordinating Specialist is to provide operational customer service to client stakeholders, suppliers, and internal team members within a client specific Services Procurement management program. This is an important role as it directly impacts a client’s foundational perception of RE’s SOW capabilities. Your primary focus will be to administer individual SOW’s once they have been sourced and contracted and support initial request management.

Responsibilities

• Conduct SOW record creation with the VMS and accurately maintain records as instructed by RE program management.
• Understand SOW VMS functionality and dependencies, enabling navigational support for client users.
• Monitor SOW requisition activity, check accuracy, and provide updates to client users through use of VMS technology.
• Support client end users with SOW request entry, creating the request on behalf of the user, as necessary.
• View VMS pending workflow items, alert owners of needed actions, and provide system user navigation instructions, if required.
• Confirm suppliers successfully record their personnel on-boarding, engagement status, time entry, and off-boarding activities. You will guide the suppliers through the process, should training needs arise.
• Contact various internal and external department staff regarding inquiries on the following items: SOW requests, SOWs, purchase orders, cost centers, personnel badging systems, client credits, adherence to rate cards, billing and/or payment issues.
• Assist with system record and policy compliance audits; escalate in written and verbal form to managers and client stakeholders.
• Maintain and continuously increase knowledge of supported software solutions (internal and external).
• Respond to all program inquiries (calls, emails, VMS alerts) and provide timely and professional responses.
• Recognize and gather relevant information on customer issues / scenarios requiring corrective action and escalate such issues according to standard escalation process.
• Resolve customer issues using analysis and situational responses, adhering to program policies and procedures.
• Maintain thorough and accurate documentation on any end user interactions (to include entry within the program case ticketing system if applicable).
• Work to meet all program related SLA’s and team targets (internal standards and contractual) and suggest improvement ideas to program leadership and the Global Services Procurement Practice.
• Assist with peer training in the standards and practices of the assigned client program.
• Create and provide standard program and adhoc reporting requests, if and as needed.
• Participate in special projects and perform other duties as assigned.

Qualifications

• Prior work experience in a service level industry and/or a customer service environment.
• Previous purchase/accounts payable processing, and ERP / VMS system experience, is highly preferred but not required.
• A baseline knowledge of the difference between talent models: Permanent, Staff Augmentation, Statement of Work (SOW).
• Ability to think critically in identifying critical components within a written document (e.g. SOW Contract).
• Skilled in communicating effectively in writing and verbally, both in one-on-one and in group settings, with both internal and external audiences.
• Ability to establish and maintain effective working relationships.
• Ability to work in a fast-paced environment and perform multiple work assignments simultaneously.
• Possess data entry, analytical, and organizational skills with attention to detail.

Required Skills

• Proficient with Google Suite and Microsoft Office products.
• VMS system proficiency preferred.

Preferred Skills

• Travel (regional and global) is required at times and depends on group needs and events, we strive for virtual as much as possible