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Job Type

Full Time

Job Description

Job Summary:

Process Manager – US Sales


Key Responsibilities:

  • Process Oversight:

  • Design, implement, and continuously improve sales processes tailored to the US market.
  • Monitor workflow efficiency, call quality, and conversion performance.


  • Team Coordination:

  • Lead, mentor, and support team leaders and sales representatives.
  • Ensure shift adherence, KPI achievement, and quality benchmarks are met.


  • Performance & Reporting:

  • Track daily/weekly sales metrics and prepare performance dashboards.
  • Analyze data to identify process gaps and improvement opportunities.
  • Highlight trends, forecast sales, and identify underperforming areas.


  • Training & Development:

  • Develop training modules and SOPs for onboarding and upskilling.
  • Conduct regular refreshers to ensure process knowledge and compliance.
  • Analyze sales funnel and drive improvements in pitch, objection handling, and closure rate.


  • Collaboration:

  • Coordinate with marketing, customer support, and fulfillment teams to align business goals.
  • Work closely with the Operations Manager to implement strategic sales plans.


  • Compliance & Quality:

  • Ensure adherence to US sales regulations, product knowledge, and quality standards.
  • Handle escalations, audits, and compliance-related issues.


Requirements:

  • Bachelor’s degree in Business Administration, Sales, or related field.
  • 3–5 years of experience in managing US sales processes, preferably in a BPO or eCommerce environment.
  • Strong knowledge of sales CRMs, lead management, and outbound/inbound strategy.
  • Excellent leadership, analytical, and communication skills.
  • Ability to work night shifts (US hours) and handle high-pressure sales environments.


Preferred Skills:

  • Experience with automotive/eCommerce sales is a plus.
  • Six Sigma or Lean process certification is advantageous.


Salary:

Location





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