Process Excellence Specialist

Requisition Description Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, bottlenecks, associated risks, points of failures and possible redundancies. Data collection and analysis: Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention. Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization. Performance Metrics: Define key performance indicators (KPIs) and metrics to ensure process effectiveness and monitor progress in process improvement initiatives. Continuous improvement: Develop and implement process improvement strategies, methodologies and best practices such as Lean Six Sigma, Total Quality Management (TQM) or DMAIC . Root cause analysis: Identify root causes of process and issues and inefficiencies and recommend solutions to address these issues effectively for long term. Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees. Documentation: Maintain accurate documentation of process improvements, change and associated procedures. Training and Education: Provide training and support to employees involved in the newly optimized processes, ensuring understanding and adherence to updated procedures. Project Management: Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources and budgets. Incident Management: Should track the various incidents being reported and ensure the resolutions are as per industry best practices. Certification: Lean Six Sigma, Project Management Professional (PMP), Certified Business Process Professional (CBPP), etc. Skills : Strong analytical skills, proficiency in process mapping, tools (e.g., Visio), knowledge of Lean and Six Sigma methodologies, excellent communication and leadership skills Roles And Responsibilities Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, bottlenecks, associated risks, points of failures and possible redundancies. Data collection and analysis: Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention. Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization. Performance Metrics: Define key performance indicators (KPIs) and metrics to ensure process effectiveness and monitor progress in process improvement initiatives. Continuous improvement: Develop and implement process improvement strategies, methodologies and best practices such as Lean Six Sigma, Total Quality Management (TQM) or DMAIC . Root cause analysis: Identify root causes of process and issues and inefficiencies and recommend solutions to address these issues effectively for long term. Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees. Documentation: Maintain accurate documentation of process improvements, change and associated procedures. Training and Education: Provide training and support to employees involved in the newly optimized processes, ensuring understanding and adherence to updated procedures. Project Management: Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources and budgets. Incident Management: Should track the various incidents being reported and ensure the resolutions are as per industry best practices. Show more Show less