Process Excellence Specialist

Requisition Description

• Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, bottlenecks, associated risks, points of failures and possible redundancies.
• Data collection and analysis: Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention.
• Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization.
• Performance Metrics: Define key performance indicators (KPIs) and metrics to ensure process effectiveness and monitor progress in process improvement initiatives.
• Continuous improvement: Develop and implement process improvement strategies, methodologies and best practices such as Lean Six Sigma, Total Quality Management (TQM) or DMAIC .
• Root cause analysis: Identify root causes of process and issues and inefficiencies and recommend solutions to address these issues effectively for long term.
• Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees.
• Documentation: Maintain accurate documentation of process improvements, change and associated procedures.
• Training and Education: Provide training and support to employees involved in the newly optimized processes, ensuring understanding and adherence to updated procedures.
• Project Management: Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources and budgets.
• Incident Management: Should track the various incidents being reported and ensure the resolutions are as per industry best practices.
• Certification: Lean Six Sigma, Project Management Professional (PMP), Certified Business Process Professional (CBPP), etc.
  

Skills

Roles And Responsibilities

• Process Assessment: Conduct thorough assessments and evaluations of existing business processes, identifying areas for improvement, inefficiencies, bottlenecks, associated risks, points of failures and possible redundancies.
• Data collection and analysis: Gather and analyze data related to process performance, utilizing statistical and analytical tools to identify trends and areas requiring attention.
• Process Mapping: Create detailed process maps and flowcharts to visualize current processes and pinpoint areas for optimization.
• Performance Metrics: Define key performance indicators (KPIs) and metrics to ensure process effectiveness and monitor progress in process improvement initiatives.
• Continuous improvement: Develop and implement process improvement strategies, methodologies and best practices such as Lean Six Sigma, Total Quality Management (TQM) or DMAIC .
• Root cause analysis: Identify root causes of process and issues and inefficiencies and recommend solutions to address these issues effectively for long term.
• Change Management: Collaborate with stakeholders to implement process changes and ensure successful adoption by employees.
• Documentation: Maintain accurate documentation of process improvements, change and associated procedures.
• Training and Education: Provide training and support to employees involved in the newly optimized processes, ensuring understanding and adherence to updated procedures.
• Project Management: Lead or participate in cross-functional teams focused on process improvement projects, managing timelines, resources and budgets.
• Incident Management: Should track the various incidents being reported and ensure the resolutions are as per industry best practices.