448 Process Mapping Jobs

Role Overview: We are looking for a skilled D365 F&O Functional Consultant Finance to lead the implementation and optimization of financial modules within Microsoft Dynamics 365 Finance & Operations. The ideal candidate will have strong functional knowledge and hands-on experience configuring D365 Finance modules, with the ability to translate business needs into system solutions. Key Responsibilities: Lead client workshops to gather, analyze, and document finance-related business requirements. Configure and implement core financial modules : General Ledger, Accounts Payable, Accounts Receivable, Fixed Assets, and Cash & Bank Management. Optimize and streamline financial processes leveraging D365 F&O capabilities. Prepare functional design documents , test scenarios, and training materials. Conduct system testing, User Acceptance Testing (UAT) , and support go-live activities. Collaborate with technical teams to support customizations and integrations . Provide expert advice on best practices in financial operations and D365 functionality. Required Skills & Qualifications: 36 years of total experience, with at least 2.5+ years in D365 F&O Finance Functional Consulting . In-depth functional knowledge and hands-on configuration experience in D365 Finance modules. Strong understanding of finance business processes and ability to map them to D365 features. Experience with at least one full-cycle D365 F&O implementation . Familiarity with financial reporting and compliance requirements. D365 Finance certifications are a strong advantage. Strong communication, client engagement, and problem-solving skills. Bachelor's degree in Finance, Accounting , or a related discipline.

At EY, you'll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we're counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all. The Microsoft Alliance Operations Specialist will function out of the Alliances & Ecosystem Center and will be responsible for providing ongoing operations enablement for EY's Microsoft Alliance as part of the broader global Ecosystem Relationship Enablement function. The incumbent will co-develop and thereafter, operationalize the operations support delivery model for the Microsoft Alliance, ensuring seamless service delivery for ongoing initiatives and will also be responsible for executing special projects that are assigned from time to time. Your key responsibilities include: - Program managing various initiatives around processes and tools provided by the Microsoft Alliance - Supporting internal EY Ecosystem leadership meetings and meetings between EY leadership and Microsoft points of contact - Providing financial insights to Microsoft Alliance leadership with effective dashboard reporting - Partnering with the onshore Microsoft Alliance Enablement contacts on strategic projects and initiatives - Coordinating with Microsoft Alliance partners to facilitate custom classroom training sessions - Managing onshore stakeholder expectations, plans, and communication Skills and attributes for success: - Sales and pipeline exposure - Technology aptitude and problem-solving skills - Proficiency in number crunching and data presentation - Excellent communication and organizational skills - Strong customer service skills - Initiative-taking work ethic - Ability to perform well-prioritized tasks in a challenging environment To qualify for the role, you must have: - Proficient understanding of how Microsoft's partner programs are executed at EY - Experience working for a global system integrator (GSI) or Big Four firm with exposure to complex partner programs - Ability to engage with senior leadership and influence multiple stakeholders - Strong English speaking and negotiation skills - Enthusiastic, curious, and high-energy individual with a thought leadership approach - Working knowledge of Microsoft products and technologies - Exposure to continuous process improvement and automation initiatives Ideally, you will also have: - Ability to collaborate with senior onshore stakeholders and develop trusted business advisor relationships - Experience with virtual working across multiple geographies - Knowledge of EY's operations and Big 4 consultancy exposure Technologies and Tools: - Excellent with MS Excel and PowerPoint, Power Bi skills would be an added advantage - Good project management skills including project budgets, execution, and tracking What we look for: - Bachelor's Degree preferably in Commerce - Postgraduate preferably MBA (Business, Finance) - 9+ years of experience working in relevant technology and professional services environments Join EY Global Delivery Services (GDS) to work across various locations and collaborate with diverse teams on exciting projects. Take advantage of continuous learning opportunities, transformative leadership, and a diverse and inclusive culture. EY exists to build a better working world, creating long-term value for clients, people, and society.,

This role is part of Enterprise Excellence CitiLean Reengineering Team based out of Gurgaon. The team runs key strategic programs based on business priorities. Your responsibility will be to support and drive Global EE Lean programs. Some of the key offerings of the Team are Revenue Enhancement, Operating Model and Process Optimization, Data Analytics, Project Management Framework, Digitization / Automation, and Training / Certifications. You will work closely with senior leadership to deliver on strategic problem statements across the franchise. This role serves as a steppingstone to build strong re-engineering skills by leveraging data, having a deep understanding of processes, and developing solutions using core tech and emerging technologies. To excel in this role, you should have a passion for problem-solving with a process-driven approach, be adept at leveraging and analyzing data, and have a strong aptitude for driving technology flexibility and solutions. Researching and staying updated on new and emerging industry-relevant technologies with the potential to impact the financial industry will also be key. Key Responsibilities: Process Re-engineering: - Support and participate in process improvement initiatives using CitiLean methodologies (e.g., Lean, Six Sigma). - Analyze existing processes to identify pain points, bottlenecks, and opportunities for optimization. - Develop and implement process re-engineering solutions, including process maps, value stream maps, and future state designs. - Facilitate workshops and Kaizen events to drive process improvements. - Conduct root cause analysis to identify and address underlying process issues. - Develop and track key performance indicators (KPIs) to measure the impact of process changes. - Develop compelling business cases and presentations to secure buy-in from stakeholders. - Mentor and coach junior team members on CitiLean principles and practices. - Support the development and implementation of mobilization plans for process improvement initiatives. Data Analysis: - Gather, analyze, and interpret data from various sources to support process re-engineering efforts. - Develop data-driven insights and recommendations to optimize processes and improve decision-making. - Create visualizations and dashboards to communicate data insights effectively. - Perform statistical analysis and modeling to identify trends and patterns in data while ensuring data quality and accuracy. - Conduct sampling studies, time and motion studies, and DILO (Day in the Life Of) analysis to gather data on current processes. - Prepare analysis reports to help stakeholders understand data analysis steps and make informed decisions. - Provide quality assurance of imported data, working with quality assurance analysts if necessary. - Develop and maintain data collection templates for accurate and timely data collection. Core Tech: - Develop and implement automation solutions using Core and Emerging technologies. - Build and customize automation solutions from use case identification through to technical handover and implementation. - Write scripts and code in Python (including Flask, HTML, CSS, JavaScript) to automate tasks and integrate with systems. - Support the identification of automation opportunities and help build automation book of work in partner areas. - Conduct Proof-of-Concepts (POCs) and develop Minimal Viable Products (MVPs) to demonstrate the value of automation solutions. - Research and evaluate new automation tools and technologies. - Support the implementation of best practices for automation development and deployment. Required Skills/Experience: Below are the required skills/experience for the role: Process: - Strong analytical and problem-solving skills. - Experience with process mapping and analysis tools. Data Analysis: - Proficiency in data analysis techniques and tools (e.g., Excel, SQL, statistical software). Core Tech: - Intermediate-level Programming experience in Python (including relevant libraries like Flask, Selenium, Pandas, NumPy). - Basic Programming knowledge of HTML, CSS, and Javascript. Others: - Excellent communication and presentation skills. - Ability to work effectively with cross-functional teams and senior leadership. - Strong project management and communication skills. Desired Skills/Experience: Candidates possessing below skills/experience will be provided preference: - Lean/Six Sigma certification. - Experience with machine learning and AI technologies. - Experience in the financial services industry. - Experience with data visualization tools (e.g., Tableau, Power BI). - Knowledge of relevant regulatory and compliance requirements. Educational Level: Bachelor's/University degree or equivalent experience. A graduate degree from a top-tier institution is preferred. Required Travel: Yes, up to 25-30% of the time (based on business requirements). Competencies: - Highly motivated, organized, and methodical. - Logical, analytical, and rational thinker. - Demonstrated team player. - Willingness to continuously learn and adapt to new technologies and practices. Citi is an Equal Opportunities Employer.,

NTT DATA is looking for an IAM Business Analyst to join their team in Pune, Maharashtra, India. As an IAM Business Analyst, you will play a crucial role in project delivery, stakeholder engagement, governance, team coordination, process improvement, risk management, and documentation. Your responsibilities will include defining priorities and scope, ensuring on-time delivery within budget, collaborating with various teams to gather requirements, and implementing governance practices to manage risks and ensure compliance with regulatory requirements such as GDPR, SOX, PCI DSS, and ISO 27001. You will lead cross-functional teams, work alongside project managers, control owners, business analysts, and technical specialists to foster collaboration and resolve conflicts. Additionally, you will continuously evaluate processes, propose enhancements to improve efficiency and security, and develop best practices for project delivery. Your role will also involve identifying, assessing, and mitigating risks throughout the project lifecycle, proactively managing issues and dependencies, and maintaining documentation throughout the project phases. The ideal candidate should have a minimum of 7-10 years of project management experience, proficiency in Agile, Waterfall, or hybrid project management methodologies, and expertise in using project management tools like JIRA, Microsoft Project, or equivalent. A bachelor's degree in computer science, Information Technology, or a related field and project management certifications such as PMP, PRINCE2, or Agile Certified Practitioner (PMI-ACP) are required. Technical expertise in Active Directory (AD), Microsoft EntraID/Azure AD, authentication protocols (Kerberos, LDAP, SAML, OIDC, OAuth), infrastructure technologies, and IAM technology experience are essential. Strong stakeholder engagement, communication skills, and the ability to optimize processes and maximize efficiency are also key requirements for this role. Experience in the banking domain, familiarity with risk management frameworks such as NIST or COBIT, knowledge of Multi-Factor Authentication (MFA) technologies, FIDO based authentication, and working with global teams are considered good-to-have qualifications. NTT DATA is a trusted global innovator of business and technology services, serving 75% of the Fortune Global 100. They are committed to helping clients innovate, optimize, and transform for long-term success. As a Global Top Employer, NTT DATA has diverse experts in more than 50 countries. They offer services including business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is dedicated to investing in R&D to help organizations and society move confidently into the digital future.,

Graduate Business Analyst Consulting Role Location: South Mumbai (Fusion Practices India Office) Company: Fusion Practices Ltd (Headquartered in London, UK) Job Type: Full-Time Start Date: Immediate / As per notice period About Fusion Practices Fusion Practices is a London-headquartered consulting and software firm recognised across the UK for delivering award-winning innovation in SaaS business applications. We specialise in Oracle Cloud solutions and digital transformation programmes for large enterprise and government clients including some of the top banks and insurance companies in UK. As we expand operations in South Mumbai, we are hiring high-performing graduates who aspire to build long-term careers as consultants. This opportunity is suited for academically strong individuals who are sharp, analytical, and confident communicators with a real interest in business systems and enterprise technology. Role Overview This is a consulting track role that begins with structured training and transitions into active client-facing assignments. You will be working closely with senior consultants and client stakeholders based in the UK, helping to solve business problems, design SaaS-based solutions, and support successful project delivery. You will gain direct exposure to global consulting projects in the finance and enterprise applications domain, and will be involved in all phases of the project lifecycle including analysis, documentation, testing, and go-live support. Key Responsibilities Participate in business analysis activities, requirement workshops, and documentation preparation Support solution design and process mapping under the guidance of senior consultants Prepare functional specifications, test scripts, training guides, and data-related inputs Work closely with the UK-based consulting team; operate within UK working hours Conduct issue analysis, log defects, assist in test execution, and gather business feedback Engage with global clients in a structured and professional manner post-training What We Are Looking For Academic Qualifications Graduates with B.Com, M.Com, B.Sc. (Mathematics/Statistics), BBA, or MBA Must have a consistently strong academic track record with high CGPA or percentage across all years of study Only those with consistent top scores in academics may apply Preferred Candidate Background Commerce background with basic knowledge of financial systems or processes Mathematics background with a strong grasp of logic and problem solving. We are not looking for a mathematics professor. Just want someone that can solve problems in real life as opposed to doing fluffy talks. Business Management background with exposure to systems, analysis or process design Strong communication skills for explaining deep thoughts and being able to hold engaging conversations Core Skills Required Strong mathematical and analytical foundation : Must enjoy solving structured problems and be able to follow logic-driven decision making Excellent communication skills : Spoken and written English must be strong; you must be able to hold clear and purposeful conversations with colleagues and clients Well-developed soft skills : Presentable, confident, attentive, and articulate Self-learning mindset : While you will receive training and mentoring, you are expected to research, read, and independently build your knowledge. This is not a spoonfed role Work discipline : Ability to work independently with accountability; must be punctual, well-organised, and responsive Why This Role Is Different You will start with training, but transition into a full consulting role analysing real-world business challenges and recommending technology-based solutions You will work directly with senior UK consultants and be expected to align with UK time zone working hours You will gain exposure to global enterprise systems and finance transformation projects You will build client-facing experience from early in your career What We Offer Learning and mentoring from experienced UK-based consultants and managers Hands-on access to Oracle Cloud and other enterprise platforms Direct involvement in live UK and international consulting projects Career growth with increasing client responsibilities as you progress Structured training combined with expectation of proactive, self-managed learning A long-term consulting career path with performance-driven advancement Location & Working Hours Office location: South Mumbai region Working hours: Must be aligned to UK time zone (11.30 AM to 8.30 PM IST approx. during summer time BST.) How to Apply Please share your latest CV along with your academic track record mentioned Show more Show less

Job Overview: We are seeking a highly skilled and motivated Business Analyst Associate Manager to join our dynamic team. The ideal candidate will be responsible for overseeing the analysis of business processes, gathering requirements, and supporting decision-making with actionable insights. You will lead a team of business analysts and work closely with key stakeholders to ensure successful project delivery and optimal business performance. Key Responsibilities: Leadership & Management: Lead and manage a team of business analysts, providing mentorship, guidance, and support in their professional development. Allocate resources effectively, ensuring the team delivers high-quality analysis on time. Collaborate with senior management to align business strategies and objectives with analytical initiatives. Business Analysis & Requirement Gathering: Work with stakeholders to understand business needs, objectives, and challenges. Gather, analyze, and document business requirements to create clear and actionable business specifications. Translate business requirements into technical specifications for IT teams. Process Improvement & Strategy: Identify opportunities for process improvement and recommend solutions to enhance business performance. Lead business process mapping, data flow analysis, and develop strategies for improved operational efficiency. Assist in the development and execution of business strategies by identifying key metrics, trends, and insights. Data Analysis & Reporting: Conduct in-depth data analysis, interpret trends, and deliver meaningful insights to help guide decision-making. Develop and present comprehensive reports, dashboards, and presentations to senior leadership. Ensure data accuracy, integrity, and consistency across reports and deliverables. Project Management: Lead and support business projects by ensuring the alignment of business analysis activities with project goals. Coordinate with cross-functional teams to ensure timely and successful project delivery. Assist with managing project timelines, resources, and deliverables. Stakeholder Management: Build and maintain strong relationships with internal and external stakeholders. Communicate findings, project progress, and issues to stakeholders at various levels of the organization. Required Qualifications: Bachelors degree in Business, Finance, Computer Science, or related field. 4-6 years of experience as a Business Analyst, with at least 1-2 years in a leadership or supervisory role. Strong knowledge of business analysis techniques and methodologies. Proven experience in process mapping, business requirements gathering, and documentation. Solid understanding of data analysis, data visualization, and reporting tools. Excellent communication skills with the ability to convey complex information to both technical and non-technical stakeholders. Proficient in tools such as Microsoft Excel, Power BI, Tableau, and other business intelligence software. Preferred Qualifications: Masters degree in Business Administration (MBA) or related field. Experience with Agile and Scrum methodologies. Certification in Business Analysis (e.g., CBAP, CCBA) or Project Management (PMP). Experience in [industry-specific tools or technologies, e.g., Salesforce, SAP, etc.]. Key Skills: Leadership and Team Management Business Process Analysis and Improvement Data Analysis and Reporting Requirements Gathering and Documentation Problem-Solving and Critical Thinking Strong Communication and Presentation Skills Project Management Stakeholder Engagement Show more Show less

Key Accountabilities and main responsibilities Strategic Focus Help to define business problems via in-depth investigation and gathering of technical and non-technical information Outline detailed requirements for a solution and ensure the delivered solution meets those business requirements Apply creative thinking and work collaboratively with teams to solve business challenges Traceability between the technical and functional requirements and the development and then testing of same in case of Technology Projects Operational Management Gather, validate and document business requirements/use cases. Analyse data to inform / validate opportunities and requirements Model business processes and identify opportunities for process improvements. Assist with production of specifications that implement the behaviours described by the Project Working from the features and needs defined by the project vision, identify requirements/user stories, and use cases that describe the scope of the project Support/perform functional testing, investigating and feeding back issues to Developers Ensure that testing is appropriately documented, with evidence recorded Provide input to and/or support business readiness to ensure smooth implementation and transition to BAU Create business level user acceptance criteria for each feature from baseline requirements Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities Collaborate with business and technical stakeholders to understand requirements and their priority Facilitate workshops Contribute to ensuring high quality standards through peer review and quality assurance of documents and deliverables. Identify stakeholders and facilitate discussions or workshops with the purpose of eliciting and understanding stakeholder needs, requirements, and priorities Understand the customer experience, how they may use the product/service and how that will influence both your Business and Technical Requirements Apply creative thinking and work collaboratively with teams to solve business challenges, further supporting the documentation of clear, concise and accurate requirements. Developing, maintaining, and improving Analyst methodologies and processes ie. Contribute to Continuous improved Developing dashboards, graphics, and reports for Portfolio consumption on relevant matters, such as Requirement/Epic/Story cut through Analyse backlogs and be aware of upcoming works, potential Analysis synergies that can be created between projects within the portfolios for efficiency gains Store and Host the Business Requirements and Technical requirements in a way that continually builds out the knowledge base for future project use Chair and facilitate a centre of excellence for the Analyst roles across the division Make portfolio level recommendations pertaining to work place continuous improvement opportunities, role efficiency gains, as we'll as other aspects of delivery as and when the opportunity arises People Leadership Provide leadership to team members and peers through collaboration, mentoring and knowledge sharing Driving the resolution of issues through engagement of peers and stakeholders across project and business functions Hold self and team accountable for results with a strong focus on delivering value Build productive and professional relationships with key stakeholders, other cross-functional team members and Senior Leadership roles Governance Risk Identify issues, risks and benefits of existing and proposed solutions and outline business impacts Drive business improvements through visibility of ongoing quality issues and initiatives Review team working practices/procedures to identify opportunities to improve quality or productivity The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs. Experience Personal Attributes 8 years of Experience into Business Requirements and Technical Requirements we'll-practiced and experienced in project management fundamentals and how the Analyst role contributes to them (estimation, project planning, resource planning, issue management, risk management, change management, communication planning) Demonstrated ability to lead others either formally or informally to achieve outcomes Demonstrated experience in Technical Writing, Process mapping Procedure documentation and improvement initiatives Excellent written and verbal communication skills Strong analytical and problem-solving skills Strong facilitation and presentation skills Strong organisation and planning skills Tertiary qualifications in IT, Business or a related discipline Passionate about solving customer and business problems Working knowledge of work management tools like JIRA, Confluence, etc we'll conversant with Agile and waterfall methodologies Good domain knowledge of Capital markets (Superannuation and Investment Administration) Strong focus on business requirements, user stories, process (re)engineering and creation/management of project artefacts Ability to work with both business and technical stakeholders at varying levels of seniority and experience Ability to manage own time, working independently and seeking guidance from others where required to meet specified objectives within given deadlines Strong expertise in MS Visio - Mandatory

Our client, a leading healthcare services provider, is seeking a Salesforce Health Cloud Business Analyst to join their team. As a Salesforce Health Cloud Business Analyst, you will play a crucial role in the integration and enhancement of Salesforce Health Cloud within the organization. Your responsibilities will include leading requirements-gathering sessions with key stakeholders from clinical, administrative, and IT teams. You will analyze and document current and future business processes, develop detailed User Requirement Documents (URD), and process flow diagrams. Conducting gap analysis to identify areas for improvement and system enhancements will be a key part of your role. You will collaborate with IT teams to ensure seamless integration of Salesforce Health Cloud with existing systems and facilitate user acceptance testing (UAT) to ensure alignment with business goals. A solid understanding of HL7/FHIR specifications and experience in defining message exchange between CRM and EMR/EHR systems will be essential for this role. You will support change management initiatives, user training sessions, and ensure data integrity and security in line with healthcare compliance standards. Monitoring and reporting on project milestones to ensure timely delivery of key objectives will also be part of your responsibilities. In addition to your technical responsibilities, you will manage Master Data integrity with upstream and downstream systems, user access rights and privileges, and build processes to support Business Continuity Management. You will also oversee the process for user feedback collection, bugs, issues, and change release management. To excel in this role, you should have a Bachelor's degree in Computer Science, Information Technology, Healthcare Management, or a related field. 3-5 years of experience as a Business Analyst, preferably in healthcare technology or CRM implementation, is required. Strong knowledge of Salesforce Health Cloud, experience in process mapping, and system integration are essential. Familiarity with Health Management Information Systems (HMIS) and healthcare workflows is a plus. Excellent communication, documentation, and stakeholder management skills are crucial for success in this role. You should have experience in conducting gap analysis, developing user requirement documentation, and knowledge of healthcare data privacy and compliance regulations (e.g., HIPAA). The ability to work in cross-functional teams, manage multiple priorities, and hold Salesforce certifications (e.g., Salesforce Administrator, Health Cloud Consultant) will be advantageous.,

As an Experienced Lean Six Sigma Manager, you will play a crucial role in leading and implementing continuous improvement initiatives within our organization. Your primary responsibility will be to drive operational excellence, enhance process efficiency, and cultivate a culture of continuous improvement by applying Lean, Six Sigma, and Project Management methodologies. Your key tasks will include leading Lean Six Sigma projects aimed at optimizing business processes, reducing waste, and elevating productivity and quality standards. You will be expected to identify improvement opportunities, including potential automation enhancements, through detailed process mapping, data analysis, and feedback from stakeholders. In addition to project leadership, you will be in charge of implementing organization-wide initiatives from a continuous improvement perspective. This will involve providing training and mentorship to team members on various Lean Six Sigma tools and techniques such as DMAIC, Value Stream Mapping, 5S, and Kaizen. Managing a portfolio of continuous improvement projects will be a core part of your role, ensuring their successful and timely delivery while achieving the intended benefits. Collaboration with cross-functional teams will be essential to drive effective change management and ensure alignment with the organization's strategic goals. As a client-facing improvement expert, you will act as an external consultant, analyzing existing processes, identifying improvement opportunities, designing and executing enhancement strategies, conducting workshops and training sessions, preparing documentation, and reporting outcomes to stakeholders. Monitoring and reporting on project results, savings, and performance metrics to senior leadership will also be part of your responsibilities. Furthermore, you will facilitate root cause analysis and problem-solving workshops and continually refine the Lean Six Sigma strategy to align with evolving business needs. **Essential Qualifications:** - Graduation in any discipline - Proven track record of successfully leading Lean Six Sigma projects with measurable results - Strong analytical skills with proficiency in tools like Minitab, Excel, or other statistical software - Excellent communication, leadership, and facilitation abilities - Experience in change management and stakeholder engagement **Desired Skills:** - Familiarity with ISO standards, quality management systems, or regulatory environments - Project management certification (e.g., PMP) - Experience in client-facing consulting projects **Technical Qualifications:** - Lean Six Sigma Black Belt certification In summary, as an Experienced Lean Six Sigma Manager, you will be at the forefront of driving continuous improvement initiatives, optimizing processes, and fostering a culture of excellence within our organization. Your ability to lead projects, engage stakeholders, and deliver quantifiable results will be instrumental in our pursuit of operational efficiency and quality enhancement.,

You are a dynamic and results-driven Continuous Improvement Manager responsible for leading and implementing process improvement initiatives within the organization. Your role is crucial in enhancing efficiency, reducing costs, and boosting overall productivity by applying Lean, Six Sigma, and other continuous improvement methodologies. The ideal candidate possesses a strong analytical mindset, a collaborative approach, and a proven track record of delivering measurable results. As the Continuous Improvement Manager, your key responsibilities include developing and executing the organization's continuous improvement strategy aligned with business objectives. You will identify, prioritize, and drive process improvement initiatives to enhance efficiency and reduce waste. Analyzing current processes to identify bottlenecks, inefficiencies, and areas for improvement is also a core part of your role, along with leading Kaizen events, value stream mapping (VSM), and root cause analysis (RCA) sessions. In terms of project management, you will be managing multiple improvement projects simultaneously, ensuring timely delivery and measurable results. This involves developing project charters, setting timelines, and monitoring progress against defined goals. Utilizing data-driven approaches to measure performance (KPIs) and identify improvement opportunities is crucial, as you will present findings and recommendations to senior management through reports and dashboards. Furthermore, as a Continuous Improvement Manager, you will mentor and coach teams on Lean, Six Sigma, and other methodologies to foster a culture of continuous improvement. Collaboration with cross-functional teams (e.g., production, quality, supply chain) to implement changes is essential. Designing and delivering training programs to build employee capability in Lean, Six Sigma, and problem-solving tools is also part of your role, promoting a continuous improvement mindset across all levels of the organization. Ensuring the sustainability of improvements by documenting and standardizing all process changes into Standard Operating Procedures (SOPs) is a critical aspect of your responsibilities. You will monitor the long-term success and sustainability of implemented solutions, focusing on key performance indicators (KPIs) such as reduction in production downtime, increase in Overall Equipment Effectiveness (OEE), decrease in defect rates or quality issues, time saved through process improvements, and cost savings achieved from waste reduction. Qualifications for this role include a Bachelor's degree in Industrial Engineering, Mechanical Engineering, Operations Management, or a related field, with a Master's degree considered a plus. You should have at least 5 years of experience in process improvement, manufacturing operations, or a similar role. Technical skills required include proficiency in Lean, Six Sigma, and other continuous improvement tools and methodologies, strong data analysis skills using tools like Excel, Power BI, or Minitab, and experience with ERP systems and process mapping tools. Leadership and communication skills are essential for managing cross-functional teams and driving change effectively. Analytical thinking is crucial in using data and statistical tools to identify problems and design solutions, with a detail-oriented mindset and strong problem-solving abilities. Adaptability is key to managing multiple priorities in a fast-paced environment and overcoming challenges and resistance to change. The organization offers a competitive salary and performance-based bonuses, along with opportunities for professional growth and advancement in a collaborative and innovative work environment.,

As a Lead in contact centre operations at Cortex, you will be responsible for managing the day-to-day operations of our contact centre in Chennai (WFO) during the 12:30pm - 9:30 pm shift. With 8-10 years of experience, we are looking for someone who has a strong background in Zendesk or similar platforms, proficient in customer service data analysis, and proven experience in leading a team. Your role will involve supervising agents to ensure KPIs and SLAs are met, handling escalated complaints, and providing effective resolutions. You will be tasked with developing strategies to enhance productivity, quality, and customer satisfaction. Additionally, you will gather and translate business requirements into reports or system configurations, as well as build and maintain dashboards, reports, and documentations. To excel in this role, you should be skilled in dashboard and report creation using Excel or MS Office, have experience with process mapping and optimization, possess strong communication skills, and be familiar with agile tools like JIRA or confluence, scrum, and SAFe. Understanding contact centre KPIs such as FRT, CSAT, AHT, and resolution Rate is essential for success in this position. If you meet these qualifications and are ready to take on this exciting opportunity, apply now by clicking the "Easy apply" option and uploading your updated resume. For any further queries, feel free to reach out to Aishwarya.K, Business HR - Day recruitment, at +91 7358049679. Join us at Cortex Consultants LLC (US) | Cortex Consulting Pvt Ltd (India) | Tcell (Canada) and be part of a dynamic team across the US, India, and Canada. Remember, "The secret of getting ahead is getting started.",

Job Description: Position Overview We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The ideal candidate will have at least 5 years of relevant experience, a ServiceNow Certified System Administrator (CSA) certification, and a demonstrated ability to deliver compelling product demos. This is an onsite role based in Noida. Key Responsibilities Analyze, design, and optimize business processes especially for CSM, HAM, and ITSM on the ServiceNow platform. Lead and participate in ServiceNow workshops with process owners, stakeholders, and technical teams to capture requirements and identify opportunities for improvement. Deliver engaging and effective ServiceNow product demonstrations to clients and internal teams. Translate business needs into ServiceNow solutions, including process documentation, workflows, and best practices. Guide and support implementation teams to ensure delivery aligns with business objectives and process standards. Evaluate and recommend enhancements based on ServiceNow&aposs latest features and platform advancements. Train end-users and provide go-live support as needed. Requirements Immediate joiners are welcome. Experience: Minimum 5 years in business process consulting, with a strong track record in CSM, HAM, and ITSM domains, preferably on ServiceNow. Certification: ServiceNow Certified System Administrator (CSA) is mandatory. Expertise: Strong understanding of ITIL processes, digital workflows, asset management, and customer service transformation. Technical Skills: Capability to perform functional configurations, requirements gathering, and process mapping on ServiceNow. Demo Skills: Proven ability to deliver clear, persuasive ServiceNow demonstrations to diverse audiences. Collaboration: Strong communication skills, stakeholder management, and the ability to bridge the gap between business and technical teams. Location: Must be able to work onsite in Noida, NCR region. Preferred Qualifications Additional ServiceNow certifications (e.g., ITSM, CSM, HAM specialty). Experience in large-scale ServiceNow implementations. Show more Show less

Description We are seeking a Senior Business Analyst to join our dynamic team in India. The ideal candidate will have significant experience in business analysis, with a proven track record of delivering data-driven insights and strategic recommendations. This role requires strong analytical skills, the ability to work collaboratively with various stakeholders, and a passion for driving business improvement initiatives. Responsibilities Work across business units to gather and analyze business requirements for cross-departmental projects. Interpret requirements (oral and written) into technical program specifications. Industry experience in insurance domain (Auto, Home, Property & Casualty) with experience on Policy Admin Systems. Create complex software requirements; document and manage them throughout the software development lifecycle. Evaluate proposed system changes on complex applications to determine effort, impact, and project timeline. Consider system capacity, limitations, and operating time while completing assignments. Participate in analytical activities throughout the software development lifecycle. Have full technical knowledge of all phases of applications systems analysis including but not limited to program design, testing, debugging, documenting, configuring, installing, etc. Self-monitor assignments to report status to project teams and management. Responsible for project completion and user satisfaction on complex assignments. Use system and business knowledge to optimize delivery and quickly resolve issues. Translate complex business and system needs for developers. Drive quality improvements - measure, monitor and analyze production quality trends. Ensure complex system solutions provided meet business needs. Skills and Qualifications 10-20 years of experience in business analysis or related field. Proficient in data analysis tools such as SQL, Excel, and Tableau. Strong understanding of business processes and project management methodologies. Excellent communication and interpersonal skills to work with cross-functional teams. Ability to analyze complex data sets and extract meaningful insights. Experience with Agile methodologies and tools like JIRA or Trello.

As an experienced HR professional with a Masters/MBA/PGDM in HR/Human Resource Management and 3 to 7 years of relevant experience, you will be responsible for leading/supporting shared service documentation projects, testing projects, process design, process mapping, and business requirement gathering. Your role will require you to stay updated with key HR trends and apply them in real-time across HR processes. You should have deep consulting/operation experience in critical HR processes and be comfortable working on projects that operate across different time zones. Your ability to interact effectively across organizational levels, contribute as a team member, and build internal networks will be crucial in this role. Additionally, you should be adept at working both independently and collaboratively with professionals at all levels. Your responsibilities will include interacting with clients and subject matter experts through various communication channels such as face-to-face interactions, video conferences, teleconferences, and emails to understand client processes and address business problems. The role will require you to adapt to change and ambiguity, showcasing strong analytical, problem-solving, and interpersonal skills. To excel in this position, you should possess excellent written and oral communication skills and be proficient in MS Office applications, specifically MS Word, Excel, PowerPoint, and Visio. If you believe you are a suitable candidate for the above role, please send your current dated CV with the following details - Name as Per PAN, Current CTC, Expected CTC, and Notice Period/LWD/Joining Time to caroline.sheba@visionyle.com. This is a full-time position that requires in-person work at the specified location.,

The responsibilities for this role include capturing requirements, analyzing data, and defining processes. You will collaborate with platform and application teams globally to gather Secrets Management requirements. Engaging key stakeholders from various areas such as Identity and Access Management, Architecture, Cyber Security, and Global Business will be crucial in defining a target operating model for Secrets. Additionally, you will interact with all regions, including Highly Regulated countries, to capture specific Secrets Management requirements. Your role will also involve preparing detailed requirements documentation for approval by senior stakeholders. To excel in this role, you should have experience in requirements gathering within a technical environment, including DevOps, Jenkins, and CI/CD Pipelines on both Cloud and on-premise infrastructure platforms. A solid technical understanding while working with infrastructure and application teams is essential. Strong skills in data analysis and process mapping are required, along with previous hands-on experience in an IAM or PAM migration project. You must have a proven track record of collaborating with technical, Cybersecurity, and operations teams, and possess a good technical understanding of IAM and controls capabilities and requirements. Experience in defining or supporting IAM Control Frameworks is preferred. Strong stakeholder engagement and organizational skills, coupled with excellent communication abilities, are key for success in this position. Being a positive, proactive team player within a large program is vital. Desirable skills for this role include previous experience in Secrets Management, working with global teams, and familiarity with Agile methodologies, as well as knowledge of JIRA and Confluence.,

You have 8 to 12 years of experience in the field of Identity and Access Management. As an IAM Architect, your responsibilities include having hands-on experience with various IAM tools such as Azure, Okta, ForgeRock, PingFederate, SailPoint, Saviynt, CyberArk, Delinea, Beyond Trust, and One Identity. You should have a good understanding of concepts like CIAM, Identity Governance, Privileged Access Management, and Enterprise SSO. Your role involves integrating IAM solutions with in-house and third-party applications for Single Sign-On (SSO), Federation, provisioning, deprovisioning, and custom workflows. You will work on enabling legacy and modern identity providers like AD, ADFS, Azure AD, certificates, and PKI for management by IAM tools. Furthermore, you will oversee the development and lifecycle management of services related to Identity Governance Administration services. It is essential to support the business in ensuring IDAM control outcomes are met for IT Assets/Services and provide expertise on group control operation to manage residual risk effectively. Your responsibilities also include executing the IDAM Control Exceptions (ICE) process and tooling, monitoring and managing the operating effectiveness and residual risk of IT Assets/Services, and implementing enhancements to control processes by collaborating with key stakeholders. Additionally, you will support the business in using control tools, troubleshoot issues, and provide training. Seeking opportunities to enhance, streamline, and automate processes is crucial. Communication with stakeholders throughout the process is necessary. The ideal candidate should have experience in Cyber Security and IAM controls, technical and architectural skills, and the ability to make timely decisions based on relevant information. Role-relevant qualifications such as CISSP, CISM, or CISA are desirable. You should have a proven track record of delivering within schedule, working with auditors and regulators, strong data analytical skills, process mapping skills, and be accountable for deliverables. If you meet these requirements and are interested in this position, please share your CV at Puja.Singh@ltimindtree.com.,

At EY, you'll have the opportunity to shape a career that reflects your unique qualities, supported by a global network, inclusive environment, and cutting-edge technology to empower you to reach your full potential. Your distinctive voice and perspective are valued at EY in our pursuit of continuous improvement. Join our team and contribute to creating an exceptional experience for yourself while driving positive change in the working world for all. As a Business Analyst for a prominent consulting project with a retail client, you will be instrumental in developing and executing an ERP Data Governance strategy and Master Data Management (MDM) framework. Your role will involve supporting both the high-level design and detailed design phases of a transformative project that incorporates systems such as SAP S/4HANA and Blue Yonder. Your expertise in business analysis, data governance, and retail industry knowledge will be crucial in conducting workshops, outlining processes, and providing actionable insights. Collaborating closely with the Director of Technology Consulting and an MDG technical expert, you will play a key role in aligning people, processes, and technology to meet the client's data governance and MDM objectives. Key Responsibilities: - Lead workshops with business and IT stakeholders to gather requirements, define data governance policies, and establish MDM strategies for retail-specific data domains. - Document and design master data-related processes, ensuring alignment with business needs and technical feasibility. - Analyze existing data structures, processes, and system integrations to identify opportunities and provide recommendations to support the ERP Data Governance and MDM strategy. - Act as a liaison between business units, IT teams, and technical resources to ensure project objectives are met. - Create high-quality deliverables including process maps, requirement specifications, governance frameworks, and reports tailored to different audiences. - Collaborate with the MDG technical resource to translate high-level designs into detailed MDM solutions. - Assist in planning, tracking, and executing project milestones, adapting to evolving client needs. Required Skills & Qualifications: - 5+ years of experience as a Business Analyst, focusing on data governance, MDM, or ERP implementations. - Proven track record in retail industry projects, preferably with exposure to systems like SAP S/4HANA, MDG, or Blue Yonder. - Strong understanding of MDM concepts, data flows, and governance frameworks. - Proficiency in process modeling tools and documentation standards. - Excellent communication, facilitation, problem-solving, and project management skills. - Bachelor's degree in Business, Information Systems, or related field. - Relevant certifications such as CBAP, PMP, or MDM-specific credentials are advantageous. Preferred Qualifications: - Previous consulting experience in a client-facing role. - Hands-on experience with MDG or similar MDM platforms. - Knowledge of retail ERP integration challenges. - Exposure to data quality analysis or profiling. Join EY in its mission to build a better working world by creating value for clients, society, and fostering trust in the capital markets. With a global presence and diverse teams leveraging data and technology, EY assists clients in growth, transformation, and operational excellence across various areas including assurance, consulting, law, strategy, tax, and transactions. Join EY today to be part of a team that seeks innovative solutions for the complex challenges of our world.,

You are a skilled Business Analyst / Project Manager with expertise in Secrets Management, Identity & Access Management (IAM), and technical platforms such as DevOps, CI/CD pipelines, and Cloud infrastructure. Your role is critical in driving requirement gathering, stakeholder engagement, and the adoption of secrets management solutions across global business units and regions. You will collaborate with application, infrastructure, and platform teams to gather technical and business requirements related to Secrets Management. It is essential to define and document use cases, ensuring alignment with IAM and cybersecurity standards. Coordination with stakeholders across Cybersecurity, Cloud Services, Architecture, IAM, and Global Functions is required. Your responsibility includes capturing and documenting regional and country-specific requirements, including those in Highly Regulated Countries (HRCs). You will prepare and gain approval for detailed requirements documentation from senior stakeholders. Acting as a central liaison between the program and stakeholders, you will ensure delivery milestones and adoption plans remain on track. Analyzing processes and data flows to identify areas for improvement and automation is a key aspect of your role. Additionally, you will support the delivery and integration of secrets management tooling across global teams. Your required skills and experience include proven expertise in requirements gathering within technical environments such as DevOps, CI/CD, or infrastructure. A strong understanding of Secrets Management, IAM/PAM solutions, and related controls is necessary. You should have experience working with application and infrastructure teams in enterprise environments, possess strong data analysis, process mapping, and documentation skills, and demonstrate the ability to manage complex stakeholder relationships and drive cross-functional collaboration. Familiarity with Agile methodologies and tools such as JIRA and Confluence, along with a solid understanding of cybersecurity principles, IAM controls, and compliance, are essential. Preferred skills for this role include experience with Secrets Management tools like HashiCorp Vault, CyberArk, or AWS Secrets Manager, previous experience working with global teams and multi-region initiatives, and familiarity with highly regulated environments and compliance-driven projects. If you possess the skills mentioned above and are ready to take on the responsibilities of this challenging and rewarding role, we encourage you to apply and become a valuable member of our team.,

As a Business Analyst - Testing and Quality Assurance at HSBC, you will play a crucial role in gathering, challenging, and documenting requirements for various projects. Your work will directly contribute to process improvements, system enhancements, and the successful implementation of new initiatives. By conducting thorough needs assessments through stakeholder interviews, workshops, and data analysis, you will ensure that all business requirements are meticulously captured and documented. Your responsibilities will include creating and maintaining clear and concise documentation such as business requirements documents (BRDs), user stories, and process flow diagrams. You will also be expected to challenge requirements as a key part of the intake process, ensuring that all aspects are thoroughly reviewed and validated. To excel in this role, you should have a Bachelor's degree in Business Administration, Computer Science, or a related field, along with at least 5 years of experience as a Business Analyst within a Quality Assurance function. Your proven track record in eliciting, documenting, and managing business requirements, coupled with strong analytical and problem-solving skills, will be essential for success in this position. Excellent written and verbal communication skills are a must, as well as proficiency in process mapping and analysis tools. Familiarity with project management methodologies such as Agile and Waterfall, along with strong leadership and mentoring abilities, will further enhance your effectiveness in this role. The ability to thrive in a fast-paced and dynamic environment is also crucial for this position. Join HSBC and discover how your contributions as a Business Analyst - Testing and Quality Assurance can have a real impact. Your dedication to excellence and attention to detail will be valued as you help drive the success of the organization and contribute to fulfilling the hopes and ambitions of individuals worldwide. Personal data held by the Bank regarding your employment application will be handled in accordance with our Privacy Statement, which is accessible on our website. Issued By HSBC Electronic Data Processing (India) Private LTD,

The HR Shared Services Global Process Owner (GPO) is responsible for driving global Hire to retire process standardization, transactional efficiency, organizational capability, process performance, and a prioritized roadmap of all global HR processes in partnership & alignment with HRLT. You will analyze policy with policy-owner, streamline processes to support policy, and establish key performance indicators for the global HR processes. You will specialize in driving value through process oversight, improvement, and integration to ensure consistent and successful delivery services with a focus on process efficiencies and a model for reducing the cost to operate. As the GPO, you will own an end-to-end process across functional silos, geographic areas, and boundaries. Your responsibilities will include: - Designing and governing the Hire to retire process taxonomy and design, process monitoring, and process improvement. This involves defining the L1 - L4 process taxonomy, mapping the process, identifying key areas for improvement, implementing improvement initiatives, and monitoring and measuring these initiatives with HRSS CI team. - Building best-in-class, standardized processes to create a competitive advantage, developing supporting process documents, and identifying gaps between global and regional processes with plans to close these gaps while considering legal and regulatory requirements. - Establishing and maintaining partnerships with HR and Technology partners, being recognized as the process expert and owner within and across the HR function. - Providing HR process expertise for shared service migrations, business integrations, and M&A activities. - Monitoring user compliance and tracking the adherence to required processes. - Supporting system implementation/enhancement initiatives impacting HR processes and establishing process change control for all HR processes. - Conducting process analysis, benchmarking, and setting operational SLAs and KPIs for process optimization. - Creating a pipeline of process-related improvements and opportunities, driving process automation, and building business cases to quantify the cost and value of process opportunities. Required Skills: - Bachelor's degree in a human resources or business-related field (Graduate degree desirable). - Transformation and process design experience with Oracle HCM system. - Program and project management experience. - Proficiency in process knowledge, process mapping, and subject matter expertise. - Experience with process mapping tools like Microsoft Visio and strong data analytics and excel skills. - Business acumen, strategic thinking, and strong stakeholder management skills. - Ability to manage competing initiatives, meet critical deadlines, and be self-managed. Preferred: - Formal continuous improvement (e.g. Lean/Six Sigma) certification desirable. About Us: Weatherford is a leading global energy services company that partners with customers to optimize resources and assets. Joining Weatherford means being part of a community driven by core values and innovation. Together, we celebrate successes, grow, and create innovative solutions for our customers. Individually impressive, together unstoppable - We are One Weatherford.,

As a seasoned professional in risk management, internal audit, and process modelling, you will be responsible for leading and managing a team of process modellers and instructional writers. Your primary goal will be to ensure that the services provided by your team meet stakeholder expectations and NAB standards consistently. Supporting key stakeholders and 2nd line risk partners in executing essential processes related to process modelling and instructional writing activities will be a crucial aspect of your role. This includes reviewing and endorsing various dashboards and collaborating with Process &/ Model owners, Change teams, DCO, project teams, and SMEs to contribute towards divisional targets. You will play a significant role in developing and maintaining a positive team culture while fostering an agile delivery mindset. Conducting coaching sessions with team members and designing training programs/workshops on process modelling and instructional writing will be vital to enhance team awareness and maturity. Furthermore, your contribution to the development of Centre of Excellence (COE) practices will involve working with the broader squad to continuously enhance standard processes, tools, and templates. Your focus will be on uplifting capability within COE and across Enterprise Operations, with the ultimate goal of achieving PACE accreditation. Proactively monitoring process risk and assurance requirements to ensure compliance within the agreed Risk Appetite and timely management of any non-compliance issues will be part of your responsibilities. Identifying process optimisation and automation opportunities from process models and driving best practices and consistency across the enterprise in process modelling and instructional writing activities will be key focus areas. To excel in this role, you should have at least 15+ years of experience in risk management, internal audit, and/or process modelling, along with a tertiary qualification in an aligned discipline. Post Graduate qualifications would be desirable. Your experience in Banking and Financial services, managing and leading teams, knowledge of control design, risk assessment, and process modelling standards will be critical. Demonstrated expertise in Lean & Six Sigma methodologies, process mapping tools like MS Visio and Signavio, and process documentation such as Standard Operating Procedures is necessary. Your ability to influence, strong problem-solving skills, stakeholder management capabilities, inquisitive and critical thinking approach, and proficiency in autonomously organizing and facilitating workshops with Subject Matter Experts will be essential for success in this role.,

Description We are seeking an experienced SAP PPQM Consultant to join our team in India. The ideal candidate will have a solid understanding of production planning and quality management processes within SAP. This role requires collaboration with various departments to enhance system functionality and improve overall manufacturing efficiency. Responsibilities Collaborate with cross-functional teams to analyze and improve production planning processes. Implement SAP PPQM modules to optimize manufacturing operations. Provide support in troubleshooting issues related to production planning and quality management. Conduct training sessions for end-users on SAP PPQM functionalities. Prepare and maintain documentation related to system configurations and processes. Monitor system performance and recommend improvements as needed. Skills and Qualifications Bachelor's degree in Engineering, Information Technology, or a related field. 6-9 years of experience in SAP PPQM module implementation and support. Strong understanding of production planning processes and quality management systems. Proficiency in SAP ERP systems and related tools. Experience with business process mapping and requirements gathering. Excellent problem-solving skills and the ability to work under tight deadlines. Strong analytical skills with attention to detail. Effective communication skills, both verbal and written.

Greetings from Sun Technologies. Position: Senior Process Analyst Years Of Experience: 7+Years Work Location: HBR Layout, Bangalore (work from office) Job Type: Permanent/Fulltime Position Interview Mode : In-Person Shift Details: 2 PM TO 11 PM (Drop cab with dinner from company) Process Analyst duties and responsibilities Develop comprehensive process documentation, including workflows, knowledge articles, and self-service guides, to support company operations in staff augmentation and IT project services. Gather and document business & process requirements for projects & processes aimed at process improvement and automation through IT systems and capabilities. Facilitate process workflow to collaborate on process enhancements and automation opportunities. Analyze information and trends to confirm that process outputs achieve desired results and that services meet agreed-upon service levels. Identify process-related issues and risks, bringing inconsistencies and problems to management's attention promptly. Conduct internal operational audits to ensure process adherence and conformance. Participate actively in problem resolution, providing insights and recommendations for effective solutions. Develop clear and detailed process maps and business requirements documentation to support process improvements. Support the organization's Management Review system (e.g., ISO, ISMS) by providing necessary process documentation and analysis. Qualifications : Bachelor/ Master Degree in Business Management, Information Technology, or a related field. Proven experience as a Process Analyst or in a similar role, with a focus on process improvement and automation. Strong analytical and problem-solving skills, with the ability to assess complex processes and identify improvement opportunities. Excellent communication and interpersonal skills to effectively collaborate with cross-functional teams and stakeholders. Proficiency in process modelling and analysis tools, such as Microsoft Visio. Attention to detail and a data-driven approach to decision-making. Ability to manage multiple projects simultaneously and meet deadlines. Experience with quality management systems and standards (e.g., ISO, CMMI) is a plus. Should be able to work both on Technical & Non-Technical processes and work with all levels of organization Previous working experience as a Business Analyst or Process Analyst for 7 to 9 years If interested please share updated resume to chandanap@suntechnologies.com, appreciate for references.

Set up and manage the Project Implementation Unit for a 5-year duration. Improve access for businesses and beneficiaries to e-government services. Undertake Business Process Re-Engineering (BPR) and Government Process Re-Engineering (GPR) for identified service areas. Study existing business processes and organizational structures of government departments. Prepare as-is process maps and workflow charts to identify duplications and inefficiencies. Analyze gaps and propose to-be processes, including layers of decision-making, time analysis at each level, and required documentation. Ensure improved and efficient delivery of G2G (Government to Government), G2B (Government to Business), and G2C (Government to Citizen) services.

Set up and monitor the smooth functioning of the upgraded RTS portal. Oversee district and divisional websites for proper dissemination of RTS-related information, including services and designated officers/appellate authorities. Ensure system integration of various IT platforms, especially those related to government service delivery. Conduct technical and business requirement analysis, including process mapping and data modeling. Use automation and integration tools like Microsoft SQL and PowerShell to facilitate seamless data flow. Collaborate with consultants and project teams for Government Process Re-engineering (GPR) efforts. Ensure IT systems are compliant with government security and operational standards. Provide technical documentation, training support, and troubleshooting assistance. Incorporate relevant feature enhancements in the upgraded RTS portal based on MSCRTS directives through the authorized vendor. Monitor and facilitate integration with independent departmental portals of the State government. Coordinate the collection and consolidation of data from various portals.