Posted:17 hours ago|
Platform:
Work from Office
Full Time
Ready to shape the future of work?
At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.
This is a full-time role and would involve handling various tasks like the following:
• Monitor and assess calls in line with client-mandated evaluation standards and forms
• Analyze evaluated calls to identify performance gaps affecting key KPIs• Lead calibration sessions with Supervisors and Team Leaders and facilitate team huddles to share updates and month-to-date performance• Prepare audit reports based on monitoring outcomes and publish dashboards for visibility• Conduct hygiene audits to ensure smooth operations and compliance• Collaborate with cross-functional departments and teams to meet assigned deliverables and responsibilities• Work closely with Training and Call Quality teams to drive effective implementation of initiatives• Deliver ongoing reports and presentations for clients as well as internal stakeholders
• College degree or equivalent
• Excellent written and verbal communication skills
Genpact
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